The Loss Prevention Calculator Can’t Calculate Negative ROI Due To Poor Customer Service


Free Loss Prevention Calculator – 3                                                                                               WC Blog 840
Loss Prevention ROI Calculator -3
The Loss Prevention Calculator Can’t Calculate Negative ROI Due To Poor Customer Service

     A free Loss Prevention Calculator can show you the positive return on investment should you purchase a new Sensormatic security system. After an experience I recently went through helping both of my sons purchase cars I realized there can also be a negative return on investment if you do business the wrong way. This article is about how our interactions in a customer service environment can impact the ROI of a product we sell or equipment we use in retail. 

     Here is what I mean. If I purchase a Sensormatic security system for my store to prevent shoplifting I expect it is going to result in some kind of financial return. I know this because the Loss Prevention ROI Calculator available from Loss Prevention Systems, Inc. (LPSI) shows me. The result I get is a close estimate of how much that system would save me in merchandise shortage each year and how long it would take for those savings to pay for the new system. That is fantastic. But there can be a catch. If I purchase that system but do not train my employees on how to properly use it or respond to alarm activations I can alienate customers. If an alarm activates because my cashier did not remove a clothing security tag from a shirt a customer will be upset. THAT would be a negative return on my Sensormatic investment.

     What does this have to do with my car shopping experience? After doing some research on vehicles and looking at reviews of cars I took my son to a used car dealer. We were greeted and told we could look at any of the cars and the salesman said if we wanted to take a test drive it would not be a problem. We got keys to several and my son test drove one he was interested in. Interestingly, as opposed to other dealers I have been to in the past no one was hovering over me like a vulture. We were able to take our time and could find the salesman if we had a question. It was a great experience and my son made a purchase.

     The next day I took my younger son to a dealership. They had some used cars online we were interested in looking at. We were definitely not in the market for a new car. I know there was no free Loss Prevention Calculator to help us in the decision process but there was a free car check report to use on their website and these cars looked clean. We got to the dealership and immediately a salesman came to the car and greeted us. I told him exactly what we were there for and had my list. He asked if I knew where the cars were on the lot!? He was the salesman why was he asking me? We looked at the three or four cars on my list and he had an excuse for each why it would be a bad choice. He took us to a car outside the price range I told him we were interested in. I allowed him to take my son for a test drive (he rode along unlike the dealer the day before). He tried to convince my son to buy this car and I told him no, we were only looking. To cut a longer story short we left and I did not go back. He and the dealership lost a sale. The inventory was there and had any effort been made on his part we could have walked out with a car. Two different dealers with two different results.

     The Loss Prevention ROI calculator can give good information on how a system can help your business but your people can make it a negative return without proper training. The good news is if you purchase a Sensormatic system with LPSI you get that training for free! That is an incredible deal. Think about it for a moment. The Free Loss Prevention Calculator is free to use. The system can pay for itself over a relatively short period of time making it virtually a free system and you get free training from experienced Loss Prevention trainers. I don’t know how an offer can get any better. I suppose it can if I tell you that when you use the Loss Prevention ROI Calculator no one knows you are using it and no car salesman is hovering over you pushing you into something you don’t need or want.

     People can make or break your business or the effectiveness of equipment or products. Training them on proper customer service techniques will enhance your reputation with your shoppers. By the way, my younger son did end up getting his car the following day…at the place where my elder son bought his.
Need information on the Free Loss Prevention Calculator? Give us a call at 1.770.426.0547 now.

A free Loss Prevention Calculator can show you the positive return on investment should you purchase a new Sensormatic security system. After an experience I recently went through helping both of my sons purchase cars I realized there can also be a negative return on investment if you do business the wrong way. This article is about how our interactions in a customer service environment can impact the ROI of a product we sell or equipment we use in retail. 
     

Here is what I mean. If I purchase a Sensormatic security system for my store to prevent shoplifting I expect it is going to result in some kind of financial return. I know this because the Loss Prevention ROI Calculator available from Loss Prevention Systems, Inc. (LPSI) shows me. The result I get is a close estimate of how much that system would save me in merchandise shortage each year and how long it would take for those savings to pay for the new system. That is fantastic. But there can be a catch. If I purchase that system but do not train my employees on how to properly use it or respond to alarm activations I can alienate customers. If an alarm activates because my cashier did not remove a clothing security tag from a shirt a customer will be upset. THAT would be a negative return on my Sensormatic investment.
     

What does this have to do with my car shopping experience? After doing some research on vehicles and looking at reviews of cars I took my son to a used car dealer. We were greeted and told we could look at any of the cars and the salesman said if we wanted to take a test drive it would not be a problem. We got keys to several and my son test drove one he was interested in. Interestingly, as opposed to other dealers I have been to in the past no one was hovering over me like a vulture. We were able to take our time and could find the salesman if we had a question. It was a great experience and my son made a purchase.
     

The next day I took my younger son to a dealership. They had some used cars online we were interested in looking at. We were definitely not in the market for a new car. I know there was no free Loss Prevention Calculator to help us in the decision process but there was a free car check report to use on their website and these cars looked clean. We got to the dealership and immediately a salesman came to the car and greeted us. I told him exactly what we were there for and had my list. He asked if I knew where the cars were on the lot!? He was the salesman why was he asking me? We looked at the three or four cars on my list and he had an excuse for each why it would be a bad choice. He took us to a car outside the price range I told him we were interested in. I allowed him to take my son for a test drive (he rode along unlike the dealer the day before). He tried to convince my son to buy this car and I told him no, we were only looking. To cut a longer story short we left and I did not go back. He and the dealership lost a sale. The inventory was there and had any effort been made on his part we could have walked out with a car. Two different dealers with two different results.
     

The Loss Prevention ROI calculator can give good information on how a system can help your business but your people can make it a negative return without proper training. The good news is if you purchase a Sensormatic system with LPSI you get that training for free! That is an incredible deal. Think about it for a moment. The Free Loss Prevention Calculator is free to use. The system can pay for itself over a relatively short period of time making it virtually a free system and you get free training from experienced Loss Prevention trainers. I don’t know how an offer can get any better. I suppose it can if I tell you that when you use the Loss Prevention ROI Calculator no one knows you are using it and no car salesman is hovering over you pushing you into something you don’t need or want.
     

People can make or break your business or the effectiveness of equipment or products. Training them on proper customer service techniques will enhance your reputation with your shoppers. By the way, my younger son did end up getting his car the following day…at the place where my elder son bought his.

 

Need information on the Free Loss Prevention Calculator? Give us a call at 1.770.426.0547 now.

 

The Loss Prevention ROI Calculator Shows You The One Investment That Ultimately Costs You Nothing

 

 
Can Loss Prevention Be Free? – 3                                                                                WC Blog 815
Loss Prevention ROI Calculator – 3
The Loss Prevention ROI Calculator Shows You The One Investment That Ultimately Costs You Nothing
    Use a Loss Prevention ROI Calculator and you get to see what a Sensormatic Sensor will save you in reduced shrinkage. Can I tell you what a cool concept that is? When do you have an opportunity to do this with any other purchase you make for your store? Come to think of it I can’t think of too many times this can apply to any purchase. If I decide to purchase a new suit for a job interview I can’t pull out a suit calculator and tap in a few numbers and say this is going to increase my chances of getting that job by sixty percent. Now I will say if you are car shopping the dealer information will give you an estimated gallons per mile the car will get in the city and on the highway. It isn’t a true help in the sense that it won’t tell you what you will save over your current vehicle. You may drive more than you currently do and you spending may increase. Fuel prices may go up and you will spend more for a gallon of gas than you are spending today.
     Thinking about purchases you make for your business what other system or store fixture will you buy that will pay for itself over time. I would never say can a point of sale system be free? or can a new display fixture be free? No, I would not ask these questions but I would ask can Loss Prevention be free? A point of sale system may improve speed at the register or it may offer more functionality and those may help improve customer satisfaction but they don’t pay for your system over time. A new focal point fixture for a display may help to draw in some customers or drive some sales depending on what that is featured on that fixture but how do you measure that??? I have a clue that might surprise you…you actually can measure the impact of a new display, especially if it is set up as a window display for customers to see from outside your store. That display might pay for itself IF you can measure the impact it is having. You measure that impact with guess what…A SENSORMATIC LOSS PREVENTION SYSTEM! Go ahead, call me crazy but I am about to knock your socks off here. A Loss Prevention System can do more than prevent shoplifting and reduce shrinkage. Purchase a Sensormatic System and equip it with the people counting device. You start tracking the number of people entering and leaving your store. Set up you brand new window display fixture. Now look at your foot traffic data. Is there an improvement in the number of customers visiting? You wouldn’t have known that just from sales receipts, you can than your Sensormatic system for the confirmation. That is not the primary way to answer the question, “Can Loss Prevention be free?” but it does help pay for a system in a sense.
     Your Loss Prevention ROI Calculator is going to demonstrate how the installation of a Sensormatic System is going to pay for itself through shortage reduction. Type in your sales data, how much you want to spend on a system, submit and you get a result that shows how much you will save in reduced shortage and an estimate of how long it will take for your brand new Sensormatic System to pay for itself. Can Loss Prevention be free? You better believe it can be, I have seen more recovered merchandise from an electronic surveillance system than I can recall. 
     Remember that the Loss Prevention ROI Calculator is going to only show you how much it is going to save you in terms of money saved due to decreased theft. It is now going to show you that your instocks will improve and your customers will have more purchase options as a result. It isn’t going to tell you how much your customer traffic will increase with the new displays but the Sensormatic customer counting device will. It also won’t measure the increased safety that comes with a Sensormatic system. As the shoplifting decreases so does the other crime that often accompanies it. You can’t measure EVERY benefit a Loss Prevention System will provide but it will pay for itself and the rest is icing on the cake.
The Loss Prevention ROI Calculator is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
     

Use a Loss Prevention ROI Calculator and you get to see what a Sensormatic Sensor will save you in reduced shrinkage. Can I tell you what a cool concept that is? When do you have an opportunity to do this with any other purchase you make for your store? Come to think of it I can’t think of too many times this can apply to any purchase. If I decide to purchase a new suit for a job interview I can’t pull out a suit calculator and tap in a few numbers and say this is going to increase my chances of getting that job by sixty percent. Now I will say if you are car shopping the dealer information will give you an estimated gallons per mile the car will get in the city and on the highway. It isn’t a true help in the sense that it won’t tell you what you will save over your current vehicle. You may drive more than you currently do and you spending may increase. Fuel prices may go up and you will spend more for a gallon of gas than you are spending today.

Thinking about purchases you make for your business what other system or store fixture will you buy that will pay for itself over time. I would never say can a point of sale system be free? or can a new display fixture be free? No, I would not ask these questions but I would ask can Loss Prevention be free? A point of sale system may improve speed at the register or it may offer more functionality and those may help improve customer satisfaction but they don’t pay for your system over time. A new focal point fixture for a display may help to draw in some customers or drive some sales depending on what that is featured on that fixture but how do you measure that??? I have a clue that might surprise you…you actually can measure the impact of a new display, especially if it is set up as a window display for customers to see from outside your store. That display might pay for itself IF you can measure the impact it is having. You measure that impact with guess what…A SENSORMATIC LOSS PREVENTION SYSTEM! Go ahead, call me crazy but I am about to knock your socks off here. A Loss Prevention System can do more than prevent shoplifting and reduce shrinkage. Purchase a Sensormatic System and equip it with the people counting device. You start tracking the number of people entering and leaving your store. Set up you brand new window display fixture. Now look at your foot traffic data. Is there an improvement in the number of customers visiting? You wouldn’t have known that just from sales receipts, you can than your Sensormatic system for the confirmation. That is not the primary way to answer the question, “Can Loss Prevention be free?” but it does help pay for a system in a sense.

Your Loss Prevention ROI Calculator is going to demonstrate how the installation of a Sensormatic System is going to pay for itself through shortage reduction. Type in your sales data, how much you want to spend on a system, submit and you get a result that shows how much you will save in reduced shortage and an estimate of how long it will take for your brand new Sensormatic System to pay for itself. Can Loss Prevention be free? You better believe it can be, I have seen more recovered merchandise from an electronic surveillance system than I can recall. 

Remember that the Loss Prevention ROI Calculator is going to only show you how much it is going to save you in terms of money saved due to decreased theft. It is now going to show you that your instocks will improve and your customers will have more purchase options as a result. It isn’t going to tell you how much your customer traffic will increase with the new displays but the Sensormatic customer counting device will. It also won’t measure the increased safety that comes with a Sensormatic system. As the shoplifting decreases so does the other crime that often accompanies it. You can’t measure EVERY benefit a Loss Prevention System will provide but it will pay for itself and the rest is icing on the cake.

 

The Loss Prevention ROI Calculator is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
     

 

 

Prevent Shoplifting With Sensormatic Safers And You Will Reduce Other Crimes Affecting Your Customers



Sensormatic Safers – 4
Prevent Shoplifting -3                                                                                                                 wc Blog 814

Prevent Shoplifting With Sensormatic Safers And You Will Reduce Other Crimes Affecting Your Customers

     Sensormatic Safers are super at protecting your merchandise from theft. In a sense they can even help make a store safer from criminals who are attracted to stores where shoplifting runs rampant. Where one type of crime is out of control you will often find that other crime and fraud is taking place. In some instances it is your customers who are the victims of those predators. Prevent shoplifting and you can make an impact on other crime. Retail anti-theft devices from Sensormatic can make merchandise that is popular with thieves hard to steal. As shoplifting is reduced the shoplifters look for other stores to steal from and other criminal activity tends to decline as well. Sadly Sensormatic Safers and similar devices cannot directly help your customers who are victims of fraud predators or criminal activity directed at them personally.

      A perfect example of this took place not long ago in the store where I work. An older customer came in and said they needed to purchase an unusual number of re-loadable giftcards. I wasn’t too surprised at first since we do cater to a lot of small businesses and sometimes we receive unusual requests. I was thinking that perhaps the patron was going to put $20 on each and give them as incentives to their employees. It turned out the customer wanted $500 on each card. This got my attention and I immediately called for the store manager to assist with the purchase, it smelled of fraud to me and I was afraid the customer was the victim. Both the manager and I asked the customer several times if they were sure who they were giving the giftcards to. It was explained that this is frequently a method used to defraud older citizens. The concern was heightened as the patron pulled out cash to pay for this transaction. The customer insisted everything was legitimate and they had contacted their attorney. My manager and I finished the transaction and as soon as the customer left my manager contacted his manager. Well, about an hour later the customer returned and apparently did get in contact with their attorney and was told this was a scam. My manager was able to put a stop on the giftcards and the customer would get their money back some time in the near future.

     This was a big save but not every one of your customers can avoid being the victim of fraud or theft. As I mentioned, Sensormatic Safers and electronic article surveillance prevent shoplifting they don’t prevent return fraud, crimes against persons or property crimes against your patrons. I have investigated property crimes when customers have had purses and wallets stolen from their shopping carts. I have had to help those victims trace their steps, contact their banks and speak to police. I have assisted a customer when their car was broken into and valuables were stolen. Review of video, looking for suspects it was interesting from an investigator’s perspective it was disappointing that the incident took place on our property and for the loss the victim experienced. 

     I have had panhandlers and shady characters hang around the store and harass people trying to walk in and out of the building. No, it may not have been illegal but it was intimidating and concerning. Most people don’t want a stranger approaching them in a parking lot because you can never be sure what their intention or motive is. In some cases a person is trying to be nice and starts to reach into a purse or wallet and it is snatched from them and the criminal flees.

     These personal and property crimes will happen anywhere. They happened at the stores where I worked and we controlled our shoplifting. The problem is the growth of this activity when store managers and owners don’t make an effort to prevent shoplifting. Don’t allow your store to become a repository for all types of crime. Your customers need to feel safe otherwise they will shop somewhere else. Using Sensormatic Safers and tags to protect your merchandise will be a good starting place to begin cleaning up other crime. It will make your store more profitable by lowering shrink and helping to increase sales through a growth in customer traffic.
Get more information on how to prevent shoplifting, contact us or call 1.770.426.0547 today.

Sensormatic Safers are super at protecting your merchandise from theft. In a sense they can even help make a store safer from criminals who are attracted to stores where shoplifting runs rampant. Where one type of crime is out of control you will often find that other crime and fraud is taking place. In some instances it is your customers who are the victims of those predators. Prevent shoplifting and you can make an impact on other crime. Retail anti-theft devices from Sensormatic can make merchandise that is popular with thieves hard to steal. As shoplifting is reduced the shoplifters look for other stores to steal from and other criminal activity tends to decline as well. 
     

A perfect example of this took place not long ago in the store where I work. An older customer came in and said they needed to purchase an unusual number of re-loadable giftcards. I wasn’t too surprised at first since we do cater to a lot of small businesses and sometimes we receive unusual requests. I was thinking that perhaps the patron was going to put $20 on each and give them as incentives to their employees. It turned out the customer wanted $500 on each card. This got my attention and I immediately called for the store manager to assist with the purchase, it smelled of fraud to me and I was afraid the customer was the victim. Both the manager and I asked the customer several times if they were sure who they were giving the giftcards to. It was explained that this is frequently a method used to defraud older citizens. The concern was heightened as the patron pulled out cash to pay for this transaction. The customer insisted everything was legitimate and they had contacted their attorney. My manager and I finished the transaction and as soon as the customer left my manager contacted his manager. Well, about an hour later the customer returned and apparently did get in contact with their attorney and was told this was a scam. My manager was able to put a stop on the giftcards and the customer would get their money back some time in the near future.
     

This was a big save but not every one of your customers can avoid being the victim of fraud or theft. As I mentioned, Sensormatic Safers and electronic article surveillance prevent shoplifting they don’t prevent return fraud, crimes against persons or property crimes against your patrons. I have investigated property crimes when customers have had purses and wallets stolen from their shopping carts. I have had to help those victims trace their steps, contact their banks and speak to police. I have assisted a customer when their car was broken into and valuables were stolen. Review of video, looking for suspects it was interesting from an investigator’s perspective it was disappointing that the incident took place on our property and for the loss the victim experienced. 
     

I have had panhandlers and shady characters hang around the store and harass people trying to walk in and out of the building. No, it may not have been illegal but it was intimidating and concerning. Most people don’t want a stranger approaching them in a parking lot because you can never be sure what their intention or motive is. In some cases a person is trying to be nice and starts to reach into a purse or wallet and it is snatched from them and the criminal flees.
     

These personal and property crimes will happen anywhere. They happened at the stores where I worked and we controlled our shoplifting. The problem is the growth of this activity when store managers and owners don’t make an effort to prevent shoplifting. Don’t allow your store to become a repository for all types of crime. Your customers need to feel safe otherwise they will shop somewhere else. Using Sensormatic Safers and tags to protect your merchandise will be a good starting place to begin cleaning up other crime. It will make your store more profitable by lowering shrink and helping to increase sales through a growth in customer traffic.

 

Get more information on how to prevent shoplifting, contact us or call 1.770.426.0547 today.