Have you reviewed your recent inventory numbers and wondered why your inventory losses have increased? If that is the case you may benefit from the expertise of trained professionals who can take a look at your business and create an effective loss prevention program. Loss Prevention Consultants are trained specialists in the area of inventory shrinkage control.
When a shoplifter first enters your store, he/she does not want to draw any kind of attention. Loss Prevention Consultants can assist in raising the level of awareness to provide the best possible customer service by greeting customers as soon as they enter the store. This raised level of attention displayed by your employees may very well deter a shoplifter.
Loss Prevention Consultants can help you create business plans and policies to decrease your shrinkage numbers. For example, if your business has a fitting room, consultants may suggest that employees physically handle all clothing that goes into the room, and that the fitting room never be left unattended. Shoplifters choose to conceal merchandise in fitting rooms, so by monitoring what goes into the room this type of theft can be prevented.
Is the layout of your sales floor conducive for shoplifters to pursue their trade? Loss Prevention Consultants can review the layout of your sales floor and make suggestions for improvement.
Loss Prevention Consultants will locate blind corners in your store and offer suggestions to rework the display to possibly open up the aisles to improve visibility of your customers and their actions. Loss Prevention Consultants will look at your sales floor with the same eye as a shoplifter and can easily make suggestions for reducing those blind spots.
High theft items should be located in a high traffic area in the store, away from the entrances. These items should also have good employee coverage so that they can be monitored. By having the merchandise away from the entrance, this can help prevent a shoplifter from grabbing the merchandise and making a quick escape out the doors.
Learn how to curb the opportunities for shoplifters to pursue their trade by hiring Loss Prevention Consultants.
For more information contact your loss prevention consultants or call 1.770.426.0547 – Atlanta Georgia
Have you reviewed your recent inventory numbers and wondered why your inventory losses have increased? If that is the case you may benefit from the expertise of trained professionals who can take a look at your business and create an effective loss prevention program. Loss Prevention Consultants are trained specialists in the area of inventory shrinkage control.
When a shoplifter first enters your store, he/she does not want to draw any kind of attention. Loss Prevention Consultants can assist in raising the level of awareness to provide the best possible customer service by greeting customers as soon as they enter the store. This raised level of attention displayed by your employees may very well deter a shoplifter.
Loss Prevention Consultants can help you create business plans and policies to decrease your shrinkage numbers. For example, if your business has a fitting room, consultants may suggest that employees physically handle all clothing that goes into the room, and that the fitting room never be left unattended. Shoplifters choose to conceal merchandise in fitting rooms, so by monitoring what goes into the room this type of theft can be prevented.
Is the layout of your sales floor conducive for shoplifters to pursue their trade? Loss Prevention Consultants can review the layout of your sales floor and make suggestions for improvement.
Loss Prevention Consultants will locate blind corners in your store and offer suggestions to rework the display to possibly open up the aisles to improve visibility of your customers and their actions. Loss Prevention Consultants will look at your sales floor with the same eye as a shoplifter and can easily make suggestions for reducing those blind spots.
High theft items should be located in a high traffic area in the store, away from the entrances. These items should also have good employee coverage so that they can be monitored. By having the merchandise away from the entrance, this can help prevent a shoplifter from grabbing the merchandise and making a quick escape out the doors.
Learn how to curb the opportunities for shoplifters to pursue their trade by hiring Loss Prevention Consultants.
For more information contact your loss prevention consultants or call 1.770.426.0547 – Atlanta Georgia
Just yesterday I was at a hardware store and heard one of the Checkpoint Systems go into alarm mode. One of the employees mentioned to me to simply ignore the “noise” and mentioned that the system would soon stop to make that noise.
I was not quite sure how to interpret his response. If I was a shoplifter I might take his response as apathy on the employee’s part. The Checkpoint Systems detected that an item had been taken out of the store for a specific reason.
Most likely the Checkpoint system went into alarm mode due to a Checkpoint tag or Checkpoint label not having been deactivated but no employee should simply make the generic determination that this was a mistake on the system’s part and wave the customer through the door.
This behavior is like a gold mine to a shoplifter. It gives them the impression that they have the green light to shoplift. Shoplifters know and watch for this kind of apathy. They conceal an item on themselves, purchase several other items, set off the Checkpoint systems and wait for the wave on.
If I was a shoplifter and had seen an employee taken their job and job responsibilities seriously by approaching the custom and say “My apologies, our inventory control system has picked up a tag that we must have failed to remove or deactivate. Let me take care of that now.” Once this employee has sorted out the alarm he/she may find that it was a case of shoplifting. As a shoplifter I might now have second thoughts and probably will go to the business next door to pursue my trade.
Checkpoint Systems will give you additional support when your employee coverage is low due to the volume of customers on the floor. Or maybe your staff’s attention is deterred by a situation created by a shoplifter who is intentionally trying to distract your employee. This could not happen to the Checkpoint Systems; they are working 24/7 without any time off, vacation or sick days (well, maybe a sick day if someone breaks it).
Shoplifting will never go away. The current economic conditions are not promising to reduce shoplifting. However, even in the best of times you cannot afford to allow profits to walk out the door!
For more information contact us or call 1.770.426.0547
If you currently own a business, what are you doing to prevent shoplifting? If you don’t wish to stay in business very long, you can afford to sit back as your profits are walking out the door at the hands of a shoplifter.
I researched the attempted theft of a camcorder at a large retailer, by using CCTV. While the shoplifter was fighting with the package and attempting to remove the merchandise, a manager happened to walk by. The manager did not see the shoplifter in the nearby aisle; he didn’t even realize that he startled the shoplifter with his presence and was able to prevent shoplifting. Sometimes we don’t realize the direct results of our actions.
Your employees are always a good first form of defense to prevent shoplifting through paying attention to their customers and providing good customer service. A shoplifter can only shoplift if they do not have the attention of store staff, By teaching employees to provide that attention in the form of customer service will have a significant impact to prevent shoplifting. The business next door without the knowledgeable staff that knows how to prevent theft is a much better target to the shoplifter.
Establishing a loss prevention program is beneficial to boost profits and prevent loss within a business. A program can be broad and can include many levels of security. For example, having high theft items locked up can be part of a loss prevention initiative, as well as having key logs and secure key policies to prevent employee theft. Having secure keys that access locked cases can also prevent a shoplifter from stealing the keys – and then having access to the jackpot of merchandise.
Working with your employees to prevent shoplifting is one way that a business can reduce this form of shrinkage; remember not every shoplifter is as easily spooked as the person stealing the camcorder.
For more information contact us or call 1.770.426.0547 – Atlanta Georgia
Some time back I reviewed a study that was discussing the behavior of habitual shoplifters. Do you realize that these habitual shoplifters will try to steal from your store again and again since there is only a 2 percent chance that they will be caught if you do not currently use one of the Checkpoint Systems.
When I was Director of Loss Prevention at a major national retailer, I saw immediate results when we installed Checkpoint systems in our stores. The shoplifters simply went somewhere else since the EAS system was the only cost effective way to shut them down. Shoplifting was no longer a given in our stores. Since people who steal are lazy for the most part, utilizing Checkpoint systems made their “job” more difficult. And so they decided to travel another path of lesser resistance by visiting the store next door.
Remember, that even when a shoplifter is caught in your store, the chances are very high that they will hit you again unless you begin to use Checkpoint systems to deter shoplifters from doing what they do.
After having installed an Electronic Article Surveillance System, we would attach checkpoint tags on merchandise that used to be targeted by the shoplifters. We would be able to decrease the theft of these high target items. This strategy also allowed us to monitor our inventory and we could easily use checkpoint tags or checkpoint labels on merchandise as needed. We were able to respond to the theft issues and begin to effectively protect our merchandise.
These Checkpoint labels can be disguised in a number of ways and are paper thin. Other system tags may be easily spotted by a shoplifter and removed from the merchandise. You may also think about attaching several checkpoint tags on particularly hot merchandise. Just make sure you add these checkpoint tags several different spots on the items.
Paying close attention to your customers creates a positive customer service experience. Greet them when they walk in, follow up with them on the sales floor and make sure that they can reach you easily. Shoplifters hate this very concept!
For more information contact us by calling 1.770.426.0547 – Atlanta Georgia
