What does a Loss Prevention Calculator do? Does it keep track of the payroll a store spends on Loss Prevention Staff? Does it help keep count of the amount of merchandise being stolen from your store? Does a Loss Prevention Calculator tabulate the costs of installing anti-theft equipment? Perhaps you have never even heard of such a device. Device is not really an accurate description as it is more like an application than hardware. It isn’t something that you will go into a store and purchase. It is an online tool. As a matter of fact after you use the calculator you will be asking the question, “Can Loss Prevention Be Free?”
I know you have to be wondering if this article is some type of spoof. How serious can someone be if they are raising the question, “Can Loss Prevention Be Free?” It makes no sense, a video camera system costs money. Certainly hiring a Loss Prevention Associate in ANY capacity is going to require a paycheck. So how does this proposal sound intelligible at all? To begin with what we are talking about is the return on investment that a Loss Prevention System is going to put back to your store in savings. No, you won’t be winning a raffle and getting free equipment and set-up. But what I can guarantee is you will make an investment that is going to start reducing inventory shortage caused by theft, fraud and even some operational errors from day one. A Loss Prevention System from Sensormatic with electronic article surveillance towers, tags and deactivation pads can conservatively reduce your shortage by 30%. How do I know this? Well, I think after more than 17 years in the retail loss prevention field as both an Associate and a Manager I am well-qualified to speak on the subject. I have worked with a variety of theft prevention strategies and have kept shrink below 1% consistently. One of my best and most successful tools was the use of a Sensormatic system with a heavy emphasis on merchandise tagging procedures.
However, I am fully aware that people are going to be somewhat skeptical. Short of taking a blind risk and installing some kind of theft prevention system purchased on the internet on the cheap (and possibly getting burned in the process) how can you verify what I am saying? Go to the Loss Prevention Systems Inc. website and look on the top of the page for the ROI Calculator. Click on here (go ahead, it’s free and no one is going to start filling your inbox with unwanted spam) and you will see the calculator with a couple of fields of information to complete. You will notice you are not asked for personal information or any email or business name. Fill in the two boxes and the result is an estimate of how long it will take for a new Sensormatic system to pay for itself through the return on investment. Change the information you enter as much as you like it’s FREE, remember?! The Loss Prevention Calculator can give a good idea of what you can save over time.
Have I seen tangible evidence I can point to that a Loss Prevention System saved money for a store? I will give you a specific situation from a department store I worked for. We had a major shoplifting problem with a high end brand of shirts we sold. The shirts were displayed folded on a table display near a cash register. Despite the proximity to an employee the shirts were being stolen at an alarming rate. We finally started tagging the shirts with hard tags and the theft dropped significantly. The huge empty holes on the tables from stolen product of this brand began to fill back in and we again had product to sell. I saw the impact electronic article surveillance made in our store. I really believe the Free Loss Prevention Calculator will give an accurate (if not understated) idea of the impact a retail loss prevention system would have in your store(s).
“Can Loss Prevention be free?” Unequivocally yes it can be. It is not going to be free out of the box but you will have such an improvement in your inventory results that you will have no doubts. Calculate for yourself what theft, fraud and operational errors are costing you and look at the results of the ROI calculator. Then take time to calculate how you would use that savings to improve your business. The answers are a click away so what are you waiting for?
The Free Loss Prevention Calculator is important and we can help you with it. Call 1.770.426.0547 and let’s talk
It is important stop shoplifting but it is just as important to find ways to prevent as much operational shortage as possible. In part 1 of this series I shared a recent story about finding merchandise during a transaction that could have resulted in shortage. A customer had placed 3 ring folders in a binder and failed to mention it as I rang the binder. I did look inside and discovered about $7 worth of merchandise. The operations on the front registers and how cashiers are processing merchandise can be a prime location for operational shortage. Aside from hidden merchandise there is the temptation to use a ‘quantity’ key when checking out a lot of merchandise that is the same. Scan the first item, do a count of the items and key in the total amount. It saves time over scanning each one right? Well maybe not. As I am working the back to school season I am finding a lot of issues with merchandise quantities that are wrong. One example was when I was looking for a specific colored folder for a customer. Our on-hands showed we had a certain number but I was unable to locate them. I encountered a similar problem with index cards and composition books. While Sensormatic systems can help prevent some operational errors as I mentioned in part 1, they can’t impact all errors. If merchandise is properly scanned and deactivated or tags are removed the system has done what it is designed to do. It did stop shoplifting and would have identified merchandise missed in a basket when merchandise was processed at the point of sale. It won’t have any impact on a register keying error or merchandise stocking errors on the salesfloor.
The on-hands problem was causing several problems. I had one customer looking for wide-ruled composition books for her child. I showed on hands of over a hundred but they were nowhere to be found. Having told the customer our system said we had plenty it led to a somewhat embarrassing situation for me. In another instance I had a customer looking for a certain style of index card. Our system showed we had a quantity of 35 I had to search and in the end I could only locate 10. At least we had them but we had 25 packages of index cards I could not account for. For the sake of this conversation let us assume the cards are priced at $1.00 each that is $25 in shortage. Were they stolen? I don’t think so (though I can’t completely rule it out since we don’t have tags on them to activate our Sensormatic systems). I believe cashiers were busy, got lazy and rang up one style of index cards counted the total in the sale and keyed in a quantity. They could easily have rung up a package of unlined 3×5 cards and failed to notice the other cards were 3×5 lined cards. It may seem like no big deal but if customers are coming to your store looking for an item and you think it is there and then it isn’t you are causing a huge customer service issue to yourself. Customers don’t go to places where they feel they can’t find what they want. To make matters worse if they have a poor shopping experience they may share it on social media. It also may delay your store replenishing the merchandise you need to get back in stock, leaving ugly holes on your store shelves.
Sensormatic systems are extremely effective when it comes to reducing theft and fraud and some operational shortage. Bill Bregar, the CEO of Loss Prevention Systems, Inc. a firm that helps small and medium sized retail stores prevent theft and fraud recommends this system to their clients. Store managers and owners must recognize that there is more to shortage reduction than to simply stop shoplifting. You must recognize where operational shortage happens and make that part of a larger shortage reduction action plan.
For more information on how to stop shoplifting, contact us or call 1.770.426.0547 today.
There are plenty of reasons for store owners to use Sensormatic labels on merchandise and I experienced one of those reasons at my retail job last night. I was working on the salesfloor putting out merchandise, providing assistance to customers and jumping on a register as a back-up cashier. I had just completed a transaction at the register and the Manager on Duty called me on the radio. I responded to her request to meet her in the middle of the building. She told me of a suspicious customer in the store that she has dealt with before regarding questionable returns without receipts. She told me the woman was in the store and had a large handbag on her shoulder and thought the woman had taken something out of the bag. As a former Loss prevention Manager I assured the M.O.D. I would watch the customer so she could attend to other matters. I first went to the customer, greeted her and offered her assistance. I also used the moment to assess what she was holding, what she was looking at and to see if I could identify any obvious stolen goods. She only had a notebook in her hand and quickly refused my gracious offer to help her. She immediately left the aisle we were on and went down several more aisles near the front of the store. I pretended to put away merchandise but using my Loss Prevention skills, I positioned myself so I could observe her without being seen by her. The customer picked up a small box of laminating sheets, looked around and placed them under the notebook but she did not conceal them in a purse or bag. She walked past me as I continued to pretend I was working and she stopped at a table behind me. I positioned myself so I could continue to watch her without being obvious. The woman was mumbling to herself about prices then turned to walk out the door. She walked past the electronic article surveillance towers but no alarm sounded. I did know she still had the laminating pouches in her hand and called to her that she had forgotten to pay for the item. She initially acted like she could not hear but when I called to her again in a more forceful manner she turned, stepped back in quickly and handed the merchandise to me and left muttering a barely audible, “I forgot” as she scampered off to a waiting car.
The value of the recovered merchandise in this little box was $24! In the bigger scheme of things this doesn’t sound like a lot. But there is more to this story. The store manager called our sister stores in the area and alerted them that the suspect and a male who was driving the car she got into may have other stolen items. The M.O.D. wanted them to turn down non-receipted refunds from the couple. Sure enough, only a matter of minutes passed before she got a call from one of those stores. The woman had label maker tape and two other items she tried to return for a cash refund but no receipt. They turned her down. That merchandise was valued at an additional $30 or more. Not one of these items had an electronic article surveillance tag on them and therefore no alarm was sounded to deter her and/or provide me or the manager an opportunity to ask her about merchandise inside her handbag. To make the whole episode more incredible our store HAS Sensormatic pedestals at the entry/exit doors. The fact that the company only protects a limited number of SKU’s baffles me. The expenditure of a few more dollars to place Sensormatic labels on merchandise could have prevented the theft that did appear to have taken place.
Electronic Article Surveillance equipment when used to the fullest potential can significantly reduce merchandise shrinkage. It is so effective if used properly and employees are trained on proper alarm response that a system can pay for itself over time. Loss Prevention Systems, Inc., a leader in retail shortage reduction and helping stores increase profits, is so confident in the impact a Sensormatic system can have in shortage reduction they estimate a system can potentially reduce shrinkage by almost half (a conservative estimation in my professional opinion). They even offer a free Return On Investment Calculator to show how long it would take for a system to pay for itself.
Invest in Sensormatic labels and an electronic article surveillance and begin to reap immediate rewards. Just do me one favor. Put labels on everything! The results on your store profit line will make you glad you did.
Sensormatic labels are important and we can help you with them. Call 1.770.915.0547 and let’s talk.
As a Loss Prevention Manager it can be terribly frustrating to recognize you have to stop shoplifting of a specific product but recognize there are few adequate anti-shoplifting devices for the item(s) in question. I think back to issues I had with pseudoephedrine products before they were placed behind pharmacy counters. I recall boxes of cold medicines designed for persons with high blood pressure that were being stolen for the effects they could give to drug abusers. Sure, we could tag them with electronic article surveillance labels but the crooks could still open the boxes and remove the contents. The other possibility was to keep them off of the shelf and put up signs for customers to ask for the product at the checklanes or pharmacy. That isn’t convenient for anyone. The legitimate customer has to go back to the front lanes to see if there is even any product in the store. If there is product a manager has to get it from a lock-up cabinet or stockroom. The only benefit is that the shoplifter is prevented from stealing merchandise.
There is a better solution for hard to protect products that preclude locking them up in a secure display case or removing them from shelves altogether. The Sensormatic Flexible Safer is the answer that retailers look for that balances customer accessibility with electronic article surveillance protection. Built of strong plastics, these cases are reusable and yet secure. Sensormatic detachers are required to get a Safer open and therefore stop shoplifting criminals who would otherwise tear open a package and conceal the contents circumventing security devices. An additional feature of these cases is the slim design that has minimal impact on the amount of merchandise that can be displayed. Filling shelves is one important strategy in driving sales. Running out of a popular product and not catching it in a timely manner can cost a retailer money. There is also a shortage prevention technique of intentionally limiting quantities of high theft goods to minimize the damage thieves can do to them in a single hit. Again, this can lead to limiting sales if product runs out for the paying customer who isn’t going to look for an associate to help find more product. The Flexible Safer allows merchants to fill shelves with confidence.
As if the benefits I have already written about aren’t enough to convince you on the merits of using Safers here are some other things to consider. Safers allow merchandise to be hung on peg hooks. Consider that traditional shelving means spacing between shelves has to be high enough to allow stocking of shelves. It also means the spacing is determined by the tallest item on the shelf. Shelving also gathers a lot of dust and dirt. Safers on peghooks can be uniform in placement and make stocking easier. Peghooks don’t accumulate dust and spilled drinks on them either making them easier for planogram changes. As a Loss Prevention Manager I also liked to use anti-theft peghooks that only allowed one item at a time to be removed. This was a great way to stop shoplifting by people trying to sweep peghooks for quick theft.
There are products that electronic article surveillance labels and tags work well on. If we were to focus on health and beauty products alone since we are already talking about cold medicines then I would be happy to use a label or tag on toothpaste. From a Loss Prevention standpoint I would tag as many items as possible not considered high theft. Lip balms, store brand medicines, disposable razors and so on would be on my list. Safers would be my go to for merchandise that cannot be protected with electronic article surveillance tags or protective wraps. Make Sensormatic Flexible Safers YOUR go to device to keep your merchandise safe from criminals.
Need information on electronic article surveillance? Give us a call at 1.770.426.0547 today.
Retail traffic counting -3 wc blog 673
Customer Counting Device-4
Effective Payroll Management With The Help Of A Customer Counting Device
Retail traffic counting is important when store managers are trying to maintain profitable stores. It is no easy task to balance payroll, staffing and how many and when to schedule employees to work. Do you assign a person to cashier AND work the salesfloor? Do you assign one person to the salesfloor and merchandise stocking? What time of the day should you have an extra person come in to work? Is it easiest to simply make a schedule that is recycled every week except during holidays, such as during a Black Friday event? You can choose the easy way and just make a set schedule but you are probably doing yourself a disservice in the long run. A cut and paste schedule does not take into account when customers are in the store shopping. If foot traffic is heaviest at specific times of the day and specific days of the week your system of scheduling employees may not be serving the needs of the customers OR the financial interests of the business.
Store sales can be increased through improved scheduling and that doesn’t mean just throwing more dollars at the payroll dart board hoping to hit a bullseye. In order to have a more effective payroll management strategy a customer counting device installed in an electronic article surveillance tower is a must. The Integrated EAS Traffic Counter from Sensormatic can be installed in compatable Sensormatic pedestals allowing merchants to continue to reap the benefits of merchandise protection while tracking customers as they enter and leave the store. Data obtained from a retail counting device can include the time of day and the day of the week of activity taking place. Think about the implications that can have for your sales and how you staff your store. Knowledge is power so the saying goes and knowing your customer shopping trends is power!
For those who may not see the correlation between the customer counting device and payroll allocation think about the reporting tools you will have available. You can see the times customers are in your store and it takes the guessing out of the equation. If shoppers tend to come in to your establishment at noon and then again around 6:00pm those will be the times you want to have the most salesfloor coverage and cashiers available. It is going to drive your sales if you have employees available to assist your customers. Not only will they help the customers find what they need but it provides the opportunity for suggestive selling. As a side note, if you are not training your staff on this skill you need to make it a focus but that is a topic for another discussion. The addition of cashiers when foot traffic is highest will help speed up the checkout process which will increase customer satisfaction and ultimately customer loyalty.
You can also use the numbers generated from a customer counting device to plan for other work projects. You don’t want to stock merchandise or set new planograms and displays when most of your customers are shopping. Customers must always be the priority for your business. Using the information from a retail traffic counting system you can strategize when it will be best to get tasks completed. You may choose to have stockers in the store from 8am-11am and transition to a client oriented service from 11am until your next slow period. You may also determine that Saturdays are better for project completions than a Monday or Tuesday. All of these factors can play a part in improving payroll allocation.
Retail traffic counting can help improve scheduling effectiveness and in turn increase income for stores. If your business doesn’t have a Sensormatic security system, invest in one and get it with the customer counting device included. You’ll improve profits through increased sales AND decreased theft.
Retail traffic counting is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
Retail traffic counting is important when store managers are trying to maintain profitable stores. It is no easy task to balance payroll, staffing and how many and when to schedule employees to work. Do you assign a person to cashier AND work the salesfloor? Do you assign one person to the salesfloor and merchandise stocking? What time of the day should you have an extra person come in to work? Is it easiest to simply make a schedule that is recycled every week except during holidays, such as during a Black Friday event? You can choose the easy way and just make a set schedule but you are probably doing yourself a disservice in the long run. A cut and paste schedule does not take into account when customers are in the store shopping. If foot traffic is heaviest at specific times of the day and specific days of the week your system of scheduling employees may not be serving the needs of the customers OR the financial interests of the business.
Store sales can be increased through improved scheduling and that doesn’t mean just throwing more dollars at the payroll dart board hoping to hit a bullseye. In order to have a more effective payroll management strategy a customer counting device installed in an electronic article surveillance tower is a must. The Integrated EAS Traffic Counter from Sensormatic can be installed in compatable Sensormatic pedestals allowing merchants to continue to reap the benefits of merchandise protection while tracking customers as they enter and leave the store. Data obtained from a retail counting device can include the time of day and the day of the week of activity taking place. Think about the implications that can have for your sales and how you staff your store. Knowledge is power so the saying goes and knowing your customer shopping trends is power!
For those who may not see the correlation between the customer counting device and payroll allocation think about the reporting tools you will have available. You can see the times customers are in your store and it takes the guessing out of the equation. If shoppers tend to come in to your establishment at noon and then again around 6:00pm those will be the times you want to have the most salesfloor coverage and cashiers available. It is going to drive your sales if you have employees available to assist your customers. Not only will they help the customers find what they need but it provides the opportunity for suggestive selling. As a side note, if you are not training your staff on this skill you need to make it a focus but that is a topic for another discussion. The addition of cashiers when foot traffic is highest will help speed up the checkout process which will increase customer satisfaction and ultimately customer loyalty.
You can also use the numbers generated from a customer counting device to plan for other work projects. You don’t want to stock merchandise or set new planograms and displays when most of your customers are shopping. Customers must always be the priority for your business. Using the information from a retail traffic counting system you can strategize when it will be best to get tasks completed. You may choose to have stockers in the store from 8am-11am and transition to a client oriented service from 11am until your next slow period. You may also determine that Saturdays are better for project completions than a Monday or Tuesday. All of these factors can play a part in improving payroll allocation.
Retail traffic counting can help improve scheduling effectiveness and in turn increase income for stores. If your business doesn’t have a Sensormatic security system, invest in one and get it with the customer counting device included. You’ll improve profits through increased sales AND decreased theft.
Retail traffic counting is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
