Do You Sense That You Have More Customers Than Sales Reflect? A Door Counting Sensor Can Help You Identify Missed Sales Opportunities

Customer Counting Systems -3                                                                                           WC Blog 407
Door Counting Sensor -5
Do You Sense That You Have More Customers Than Sales Reflect? A Door Counting Sensor Can Help You Identify Missed Sales Opportunities
     I remember when I first moved to my state the road system was horrible in some areas. There was a military base to support and the area was a tourist destination as well. Two major road arteries coming into and out of the area were inadequate for the amount of traffic we were seeing.  Eventually government officials realized that the area could not support further growth and attract more tourists without road improvements.  In order to support the need for road improvements, vehicle traffic counters were set out on roads. While there are a number of measurement tools available the one that I was most aware of was rubber hoses that were placed across the road called pneumatic road tubes. I am certain that there were other factors taken into consideration before the decisions for road widening projects were started. Factors such as traffic accidents, traffic congestion reports, hotel occupancy levels, and the growth of businesses along major road arteries I am sure all were taken into account. I can look at the impact of ongoing road projects and see what the impacts have been. More shopping outlets have built up along these roads. Major housing complexes have popped up and continue to pop up. A local university has grown by leaps and bounds from roughly 3,000 students in the late 1980’s to more than 10,000 students today. Retail stores would do well to learn the importance of customer counting systems as they serve a very similar purpose to the vehicle traffic counters. 
     Customer counting systems use a door counting sensor to keep track of the number of patrons entering a store. It also measure the time of day of the customers are entering the store. For store owners and managers this data can be used to maximize the use of payroll for staffing purposes. Stores without the protections offered by electronic article surveillance (EAS) can use a door counting sensor as a stand-alone device to track foot traffic patterns. Those stores with Checkpoint EAS towers can have the counter attached to it and get the added benefit of information to track alarm activations, times of activations and employee response to alarms. A sensor is a powerful tool to further improve shortage results and aid in identifying training opportunities for employees.
          I want to be clear I am not suggesting the vehicle traffic counting systems were driving increases in visitors and growth in the area. There was an identified problem with traffic based on resident complaints, business owner input, accident reporting and I am sure local official input. It is also possible news outlets gave a picture of problem roads and conditions. The use of the vehicle traffic counters gave department of transportation officials the necessary information to support the argument for necessary improvements. THAT planned development in the proper areas led to ADDITIONAL growth and expansion. In like manner I am not suggesting a door counting sensor will bring in more customers that would be a logical fallacy. What I am saying is that the information you receive from your door counting sensor can be used to analyze your business. Compare your foot traffic to your sales and also your staffing. Are you seeing a drop in sales even when the patron count is higher, it could be you are not adequately staffing your store during those periods. You may need for sales floor assistance to help customer and cashiers to ring them up. As you identify your opportunities you strategically adapt your payroll budget. When sales begin to climb you may find you actually have room to expand your business, just as road improvements in my area has driven business and tourism growth.
     Why not take a look at the possibility that customer counting systems could be helpful in improving store operations and driving sales? Consider installing a door counting sensor today.
Need information on a customer counting system? Give us a call at 1.866.914.2567 now.

I remember when I first moved to my state the road system was horrible in some areas. There was a military base to support and the area was a tourist destination as well. Two major road arteries coming into and out of the area were inadequate for the amount of traffic we were seeing.  Eventually government officials realized that the area could not support further growth and attract more tourists without road improvements.  In order to support the need for road improvements, vehicle traffic counters were set out on roads. While there are a number of measurement tools available the one that I was most aware of was rubber hoses that were placed across the road called pneumatic road tubes. I am certain that there were other factors taken into consideration before the decisions for road widening projects were started. Factors such as traffic accidents, traffic congestion reports, hotel occupancy levels, and the growth of businesses along major road arteries I am sure all were taken into account. I can look at the impact of ongoing road projects and see what the impacts have been. More shopping outlets have built up along these roads. Major housing complexes have popped up and continue to pop up. A local university has grown by leaps and bounds from roughly 3,000 students in the late 1980’s to more than 10,000 students today. Retail stores would do well to learn the importance of customer counting systems as they serve a very similar purpose to the vehicle traffic counters. 
     

Customer counting systems use a door counting sensor to keep track of the number of patrons entering a store. It also measure the time of day of the customers are entering the store. For store owners and managers this data can be used to maximize the use of payroll for staffing purposes. Stores without the protections offered by electronic article surveillance (EAS) can use a door counting sensor as a stand-alone device to track foot traffic patterns. Those stores with Checkpoint EAS towers can have the counter attached to it and get the added benefit of information to track alarm activations, times of activations and employee response to alarms. A sensor is a powerful tool to further improve shortage results and aid in identifying training opportunities for employees.
         

I want to be clear I am not suggesting the vehicle traffic counting systems were driving increases in visitors and growth in the area. There was an identified problem with traffic based on resident complaints, business owner input, accident reporting and I am sure local official input. It is also possible news outlets gave a picture of problem roads and conditions. The use of the vehicle traffic counters gave department of transportation officials the necessary information to support the argument for necessary improvements. THAT planned development in the proper areas led to ADDITIONAL growth and expansion. In like manner I am not suggesting a door counting sensor will bring in more customers that would be a logical fallacy. What I am saying is that the information you receive from your door counting sensor can be used to analyze your business. Compare your foot traffic to your sales and also your staffing. Are you seeing a drop in sales even when the patron count is higher, it could be you are not adequately staffing your store during those periods. You may need for sales floor assistance to help customer and cashiers to ring them up. As you identify your opportunities you strategically adapt your payroll budget. When sales begin to climb you may find you actually have room to expand your business, just as road improvements in my area has driven business and tourism growth.
     

Why not take a look at the possibility that customer counting systems could be helpful in improving store operations and driving sales? Consider installing a door counting sensor today.

 

Need information on a customer counting system? Give us a call at 1.866.914.2567 now.

 

Make Sense Of Your Store Promotions By Using A Door Counting Sensor

 

People Counting Systems-4                                                                                                    WC Blog 386
door counting sensor-3
Make Sense Of Your Store Promotions By Using A Door Counting Sensor
     Working in an academic library I am constantly learning new things that can be applied to other jobs or businesses. One example of this is a departmental assessment that we are currently conducting as a part of a larger assessment the college is going through. The college formed a committee that identified areas the college wants to focus on in order to achieve specific goals outlined in a strategic plan. That focus is on student retention, academic excellence, etc. In the process of completing the library assessment plan, we are learning how to put it together this year but in preparation for the next year assessment what I have learned is that we have to be more thoughtful in what we do. What I mean is this, rather than doing a project or making a change for the sake of doing it, we are going to have a reason for doing it and that reason should have some type of measurement to it. For example, last year we moved some of our video collection to another floor to make space for group study and provide access to more power supplies. We knew it needed to be done we had studied the behaviors of students the year before. What we failed to do was have numbers to substantiate the need for the change. On the other hand, what we could do was show the increase in patron counts as a result of the changes because that is something we were already tracking. We were able to at least demonstrate an increase in the number of people using that floor during the school year. The same process can be applied to retail stores by using people counting systems.
     People counting systems assist store owners in keeping track of the number of people entering the store. By installing a door counting system at the entrance/exit of a building, managers can determine the busiest days of the week, the busiest hours and balance work schedules around that information. Additionally, a door counting sensor can be a stand-alone device or you can have it attached to your electronic article surveillance pedestal if you have a Checkpoint System protecting your merchandise from theft. If your store does have the pedestals, the door counting sensor also tracks the door alarm activity and gives store owners a report of what times alarms are going off. This information can be helpful in comparing to alarm activity logs to see if alarm activity is being addressed and if alarm activations are theft related. If there are a lot of alarms at specific times of the day a store manager may determine a person may need to be assigned as a door greeter to respond to alarms.
     If a manager were to be put an assessment type program in place, the people counting systems will allow stores to measure the impact of sales initiatives. What do I mean by this? Let’s say a store owner decided he/she wanted to try to drive sales and reach out to the community. The manager has a 3-day weekend sale that provides military veterans with a 20% discount on all purchases with proof of their service, either a retired military I.D. or a Department of Defense form 214. The sale is promoted in social media, in newspapers and on store windows, doors, and signage throughout the store. Since the door counting sensor is in place, a baseline for this weekend can be compared to other weekends and to the same weekend the prior year(s). The sale is run and at the completion of the sale not only are register receipts compared but foot traffic is as well. I know you may be thinking that if sales are up isn’t that good enough? No, that won’t tell the whole story because you were giving discounts, so it isn’t apples to apples. You want to compare retail traffic because that will show if your promotion garnered additional people to visit your location. You could have a new batch of shoppers who never visited before. Receipts may only be up slightly but you could well have drawn in future clients who will be willing to shop in your store in the future. That is the kind of assessment information you want to measure.
     People counting systems are not just another statistic gathering tool. They can be a powerful means of evaluating sales promotions, social media impact and customer service impact. It is up to owners and managers to decide if they want to keep flying by the seat of their pants or be strategic in how they conduct business and drive up sales.
Need information on people counting systems? Give us a call at 1.866.914.2567 now.  

Working in an academic library I am constantly learning new things that can be applied to other jobs or businesses. One example of this is a departmental assessment that we are currently conducting as a part of a larger assessment the college is going through. The college formed a committee that identified areas the college wants to focus on in order to achieve specific goals outlined in a strategic plan. That focus is on student retention, academic excellence, etc. In the process of completing the library assessment plan, we are learning how to put it together this year but in preparation for the next year assessment what I have learned is that we have to be more thoughtful in what we do. What I mean is this, rather than doing a project or making a change for the sake of doing it, we are going to have a reason for doing it and that reason should have some type of measurement to it. For example, last year we moved some of our video collection to another floor to make space for group study and provide access to more power supplies. We knew it needed to be done we had studied the behaviors of students the year before. What we failed to do was have numbers to substantiate the need for the change. On the other hand, what we could do was show the increase in patron counts as a result of the changes because that is something we were already tracking. We were able to at least demonstrate an increase in the number of people using that floor during the school year. The same process can be applied to retail stores by using people counting systems.

People counting systems assist store owners in keeping track of the number of people entering the store. By installing a door counting system at the entrance/exit of a building, managers can determine the busiest days of the week, the busiest hours and balance work schedules around that information. Additionally, a door counting sensor can be a stand-alone device or you can have it attached to your electronic article surveillance pedestal if you have a Checkpoint System protecting your merchandise from theft. If your store does have the pedestals, the door counting sensor also tracks the door alarm activity and gives store owners a report of what times alarms are going off. This information can be helpful in comparing to alarm activity logs to see if alarm activity is being addressed and if alarm activations are theft related. If there are a lot of alarms at specific times of the day a store manager may determine a person may need to be assigned as a door greeter to respond to alarms.

If a manager were to be put an assessment type program in place, the people counting systems will allow stores to measure the impact of sales initiatives. What do I mean by this? Let’s say a store owner decided he/she wanted to try to drive sales and reach out to the community. The manager has a 3-day weekend sale that provides military veterans with a 20% discount on all purchases with proof of their service, either a retired military I.D. or a Department of Defense form 214. The sale is promoted in social media, in newspapers and on store windows, doors, and signage throughout the store. Since the door counting sensor is in place, a baseline for this weekend can be compared to other weekends and to the same weekend the prior year(s). The sale is run and at the completion of the sale not only are register receipts compared but foot traffic is as well. I know you may be thinking that if sales are up isn’t that good enough? No, that won’t tell the whole story because you were giving discounts, so it isn’t apples to apples. You want to compare retail traffic because that will show if your promotion garnered additional people to visit your location. You could have a new batch of shoppers who never visited before. Receipts may only be up slightly but you could well have drawn in future clients who will be willing to shop in your store in the future. That is the kind of assessment information you want to measure.

People counting systems are not just another statistic gathering tool. They can be a powerful means of evaluating sales promotions, social media impact and customer service impact. It is up to owners and managers to decide if they want to keep flying by the seat of their pants or be strategic in how they conduct business and drive up sales.

 

Need information on people counting systems? Give us a call at 1.866.914.2567 now.  

 

 

Improve Customer Service And Staffing Inefficiencies With A Customer Counting System

AA Blog 50
Customer Counting Systems:  5
Door Counting Sensor:  3
Improve Customer Service And Staffing Inefficiencies With A Customer Counting System.
Being in loss prevention I always tend to think about security related products and how they can benefit companies.  I do this all the time!  Everywhere I go, I am thinking about how certain solutions could assist in making my experience more convenient.  Maybe that sounds silly, but as a consumer there are so many areas that I encounter on a daily basis that involve customer service and sales, that I can’t help but ponder how it could be improved.  For example, I was at the bank the other day to deposit a check, and I couldn’t help but be annoyed with the line of customers waiting for assistance.  Don’t get me wrong, I understand that they are doing the best they can to provide good service to their customers, but that doesn’t change the fact that I am on lunch break, and have only a prescribed amount of time to complete my errand.  It was the middle of the work week, around lunch time, and they only had two tellers working.  There were about ten customer’s waiting for assistance and it was moving very slow.  When it comes to banking, they don’t have extra tellers sitting in the back just waiting to jump in to assist, and you know customer service doesn’t fall into a loan officer’s job description, so your only option is to wait or leave and come back later.  Well I wasn’t leaving, because I needed to deposit my check, so I waited.  While waiting, semi-patiently, I began to think about this situation and how I could improve this process.  Obviously the bank, like other services, has to try and determine what their customer rates are going to be based various factors.  They might be able to do a trending analysis on transactions to get a better understanding of transaction frequency and customer rates, but I can only assume this would be a daunting task.  They can predict customer rates based on certain factors, like holiday schedules, business hours, and typical pay cycles, but it’s definitely not a science.  Although, a customer counting system would alleviate the guess work, and allow for a real time look at customer rates and waiting times.  
Although customer counting systems are typically designed for the retail industry, they can be effective in various customer service related fields.  In the banking industry, door counting sensors could be a valuable means to monitor customer traffic, both entering and exiting the institution.  These devices are designed so that it can provide an automatic report every night, which details the data hourly.  This level of detail can assist management in determining how long the transactions are taking and how that is affecting customer satisfaction.  Customer counting systems can assist with employee management and staffing issues as well.  Evaluating customer rates can allow managers to better staff their branches, based on customer history, thus reducing unneeded staffing and reducing cost.  The door counting sensors provide a real time means to evaluate customer traffic, evaluate staffing needs, and increase profits, while improving customer satisfaction.        
Technology is imperative in today’s society, and a great way to improve various parts of our business’ practices.  Customer counting systems are no different.  They provide a great way to track customer activity, manage resources, and identify weaknesses in customer service.  The door counting sensors are very easy to install and connect utilizing your current internet connection.  The reporting feature is very useful and can also assist in identifying marketing opportunities.  A door counting sensor isn’t limited to retail; in fact it can be utilized by anyone in the customer service field. 
Get more information on customer counting systems, contact us or call 1.866.914.2567 today.   

Being in loss prevention I always tend to think about security related products and how they can benefit companies. I do this all the time! Everywhere I go, I am thinking about how certain solutions could assist in making my experience more convenient. Maybe that sounds silly, but as a consumer there are so many areas that I encounter on a daily basis that involve customer service and sales, that I can’t help but ponder how it could be improved. For example, I was at the bank the other day to deposit a check, and I couldn’t help but be annoyed with the line of customers waiting for assistance. Don’t get me wrong, I understand that they are doing the best they can to provide good service to their customers, but that doesn’t change the fact that I am on lunch break, and have only a prescribed amount of time to complete my errand.  It was the middle of the work week, around lunch time, and they only had two tellers working. There were about ten customer’s waiting for assistance and it was moving very slow. When it comes to banking, they don’t have extra tellers sitting in the back just waiting to jump in to assist, and you know customer service doesn’t fall into a loan officer’s job description, so your only option is to wait or leave and come back later. Well I wasn’t leaving, because I needed to deposit my check, so I waited. While waiting, semi-patiently, I began to think about this situation and how I could improve this process. Obviously the bank, like other services, has to try and determine what their customer rates are going to be based various factors. They might be able to do a trending analysis on transactions to get a better understanding of transaction frequency and customer rates, but I can only assume this would be a daunting task. They can predict customer rates based on certain factors, like holiday schedules, business hours, and typical pay cycles, but it’s definitely not a science. Although, a customer counting system would alleviate the guess work, and allow for a real time look at customer rates and waiting times.  

 

Although customer counting systems are typically designed for the retail industry, they can be effective in various customer service related fields. In the banking industry, door counting sensors could be a valuable means to monitor customer traffic, both entering and exiting the institution. These devices are designed so that it can provide an automatic report every night, which details the data hourly. This level of detail can assist management in determining how long the transactions are taking and how that is affecting customer satisfaction. Customer counting systems can assist with employee management and staffing issues as well. Evaluating customer rates can allow managers to better staff their branches, based on customer history, thus reducing unneeded staffing and reducing cost. The door counting sensors provide a real time means to evaluate customer traffic, evaluate staffing needs, and increase profits, while improving customer satisfaction.        

 

Technology is imperative in today’s society, and a great way to improve various parts of our business’ practices. Customer counting systems are no different. They provide a great way to track customer activity, manage resources, and identify weaknesses in customer service. The door counting sensors are very easy to install and connect utilizing your current internet connection. The reporting feature is very useful and can also assist in identifying marketing opportunities. A door counting sensor isn’t limited to retail; in fact it can be utilized by anyone in the customer service field. 

 

Get more information on customer counting systems, contact us or call 1.866.914.2567 today.