95 BILLION Dollars, that is the estimated cost of what shoplifting and dishonest employee theft cost retailers worldwide in 2014-205, according to the 2014-2015 Global Retail Theft Barometer (pg. 25). Just as disturbing for clothing retailers, their total shrinkage was 1.80% globally. In North America clothing retail shortage as a percent to sales was even higher at 2.28%. With these kinds of numbers it is important for retailers who carry any type of clothing merchandise to use Checkpoint tags to protect against theft. Clothing security tags along with electronic article surveillance (EAS) antennas can provide the protection needed to curb theft. Once a clothing alarm system is in place, there will be training provided on how to maintain equipment and also how to respond to alarms. Once that training is complete, it is the responsibility of the owner or managers to conduct ongoing training of new employees. I was a Retail Loss Prevention Manager for a long time and a part of my job was to train front end employees as well as Loss Prevention staff how to properly respond to a clothing alarm. Take my word for it there is a right and wrong way to do it. In part 1 I covered what NOT to do in response to an EAS alarm. In this article I will give tips on what should be done when a Checkpoint tag activates an alarm.
For some readers who may have missed the first part of this series, I will briefly review what clothing security tags and EAS antennas are. Clothing security tags are radio frequency tuned, anti-theft devices that are pinned on softlines merchandise. EAS antennas are the towers that you frequently see located at store entrances/exits. When an item protected by a Checkpoint tag is near the antenna a loud 95 decibel alarm sounds and lights on the antenna flash. It is this alert signal that store employees respond to in order to recover merchandise.
How your employees respond to the clothing alarm activation can determine how effective your system will be. A proper response can also keep your employees safe and keep merchandise in the building. These are my tips for properly responding with clothing security tags cause an alarm activation.
DO:
- Respond immediately. When a customer has to wait they become agitated or walk out. Agitated customers are more difficult to work with and those that walk out provide no opportunity to recover merchandise.
- Be polite. Assuming someone has stolen something and being terse or accusatory will probably cause a defensive response, even if the person did not do anything dishonest or illegal. A smile goes a long way in disarming a grouch.
- Ask if you can assist in determining what may have caused the alarm activation. Provide possible solutions. Did the cashier overlook something? Did you purchase something at another store that may be causing the alarm? Would you mind if I looked at your receipt to see if any Checkpoint tags were not removed? When you give suggestions you give “outs”. Many times someone who is trying to steal will be willing to give up merchandise if they have an excuse made for them.
- Do ask to look at a receipt and check inside a bag or purse or backpack. If the patron refuses you can go back to giving some “outs”, suggesting an error may have been made, removing fault from the shopper.
- If merchandise is found that was not paid for DO treat it as an oversight and Do offer to have the item rung at a register or the customer may “choose” not to purchase the item.
- IF there were Checkpoint tags not removed and it was the fault of the cashier, be sure to apologize for the inconvenience and follow up with the cashier so they are aware of the oversight.
I dislike a thief and spent many years working to deter or catch and prosecute them. I also learned that there were times when it was better to be nice, no matter how suspicious the circumstances and get merchandise back. Clothing alarm activations should be your opportunity to get your product back, keeping profits in the store. Purchase a clothing security tags and EAS antennas and watch how much of your shortage you can shrink, adding profits to your bottom line.
Need information on Clothing security tags? Give us a call at 1.770.426.0547 now.
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Do’s And Don’ts In Responding To A Clothing Alarm Part 1
You may be considering the important decision to invest in Checkpoint tags to prevent the theft of clothes from your store. If you do decide to take this important step you will certainly make your store more profitable. But did you know that there is more to do once electronic article surveillance antennas are installed and you have placed security tags on clothes? In order to have an effective plan for clothing security you will need to train employees on how to properly respond to alarm activations. I have been involved with Retail Loss Prevention for a long time and I have witnessed positive and negative results from EAS alarms based on how employees respond to those alarms. When a store has an Electronic Article Surveillance (EAS) system installed the company will provide initial training but it is incumbent on the store to conduct ongoing training to its employees. In this article I will be addressing the DO’s and DON’Ts of EAS alarm response when security tags on clothes trigger an alarm.
Let’s begin the discussion with a review of what clothing security tags are and how they work. Checkpoint tags for clothes are designed to be pinned to clothing and only removed with a special detachment key. Any attempt to forcibly remove the tags or pry them off of a garment damages the product and undermines the reason someone would steal the merchandise in the first place. Clothing security tags are designed and built to emit a radio frequency signal that can be picked up by an EAS antenna when carried within the receiving range of the antenna. Once carried into that range or field a tag will cause the antenna to sound an alarm. It is this alarm that employees respond to in order to recover merchandise. There are times when the alarm itself is enough to cause a criminal to drop the item they were going to steal. In many instances it is how effectively an employee responds to the alarm that determines whether merchandise is recovered.
I mentioned that my point in writing this is that there are proper ways to respond to a clothing alarm and there are certainly ways NOT to respond. Employees get initial training when a system is installed and after that it is up to the store owner or supervisors to conduct ongoing training. It is important to train correctly and these are my tips.
DON’Ts to EAS alarm responses:
• Don’t approach the person with an accusatory tone or aggressive stance. Aggressive attitudes tend to elicit a similar response which can escalate a situation.
• Don’t automatically take a person’s bag, purse or backpack from them.
• Don’t accuse someone of trying to steal, even if a receipt check or bag inspection results in recovering merchandise.
• Don’t assume that if garments have Checkpoint tags on them that they have been stolen. The receipt check could reveal the cashier failed to remove clothing security tags.
• Don’t make a scene.
• Don’t stand in front of the person with whom you are interacting. If they are stealing they may stop for an alarm, however if they feel you are finding something they may assume you are going to put them in jail and they may try to run. You could be pushed out of the way, possibly getting injured in the process.
• If you make a recovery due to a clothing alarm, don’t follow the suspect into the parking lot to get a tag number from the car. I have seen people back all the way to the end of a parking lot, endangering other drivers in order to avoid their license plate number being seen.
In part 2 I will be discussing the steps an employee should DO in the event of a clothing alarm. The old saying goes that you attract more flies with honey than vinegar, and the same principle applies to recovering merchandise when Checkpoint tags sets off an EAS antenna alarm. Train employees on proper responses to alarms and see how much your clothing security can pay off.
Clothing security is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
You may be considering the important decision to invest in Checkpoint tags to prevent the theft of clothes from your store. If you do decide to take this important step you will certainly make your store more profitable. But did you know that there is more to do once electronic article surveillance antennas are installed and you have placed security tags on clothes? In order to have an effective plan for clothing security you will need to train employees on how to properly respond to alarm activations. I have been involved with Retail Loss Prevention for a long time and I have witnessed positive and negative results from EAS alarms based on how employees respond to those alarms. When a store has an Electronic Article Surveillance (EAS) system installed the company will provide initial training but it is incumbent on the store to conduct ongoing training to its employees. In this article I will be addressing the DO’s and DON’Ts of EAS alarm response when security tags on clothes trigger an alarm.
Let’s begin the discussion with a review of what clothing security tags are and how they work. Checkpoint tags for clothes are designed to be pinned to clothing and only removed with a special detachment key. Any attempt to forcibly remove the tags or pry them off of a garment damages the product and undermines the reason someone would steal the merchandise in the first place. Clothing security tags are designed and built to emit a radio frequency signal that can be picked up by an EAS antenna when carried within the receiving range of the antenna. Once carried into that range or field a tag will cause the antenna to sound an alarm. It is this alarm that employees respond to in order to recover merchandise. There are times when the alarm itself is enough to cause a criminal to drop the item they were going to steal. In many instances it is how effectively an employee responds to the alarm that determines whether merchandise is recovered.
I mentioned that my point in writing this is that there are proper ways to respond to a clothing alarm and there are certainly ways NOT to respond. Employees get initial training when a system is installed and after that it is up to the store owner or supervisors to conduct ongoing training. It is important to train correctly and these are my tips.
DON’Ts to EAS alarm responses:
• Don’t approach the person with an accusatory tone or aggressive stance. Aggressive attitudes tend to elicit a similar response which can escalate a situation.
• Don’t automatically take a person’s bag, purse or backpack from them.
• Don’t accuse someone of trying to steal, even if a receipt check or bag inspection results in recovering merchandise.
• Don’t assume that if garments have Checkpoint tags on them that they have been stolen. The receipt check could reveal the cashier failed to remove clothing security tags.
• Don’t make a scene.
• Don’t stand in front of the person with whom you are interacting. If they are stealing they may stop for an alarm, however if they feel you are finding something they may assume you are going to put them in jail and they may try to run. You could be pushed out of the way, possibly getting injured in the process.
• If you make a recovery due to a clothing alarm, don’t follow the suspect into the parking lot to get a tag number from the car. I have seen people back all the way to the end of a parking lot, endangering other drivers in order to avoid their license plate number being seen.
In part 2 I will be discussing the steps an employee should DO in the event of a clothing alarm. The old saying goes that you attract more flies with honey than vinegar, and the same principle applies to recovering merchandise when Checkpoint tags sets off an EAS antenna alarm. Train employees on proper responses to alarms and see how much your clothing security can pay off.
Clothing security is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
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Small Businesses Can Afford To Deter Clothing Theft And Improve Profits With Checkpoint Tags
Not every retailer can afford a Loss Prevention department to monitor their store. I have walked into clothing stores to shop and have witnessed people in the act of shoplifting. Because I have an extensive background as a Loss Prevention Officer and a Loss Prevention Manager, I try to help a store by deterring a thief and alerting store staff to what is happening. There have been instances where I have been successful in getting a shoplifter to put merchandise down and leave the area just by being obnoxious and hanging around them. Other times, I have had a thief steal right in front of me, almost daring me to stop them. Of course there isn’t much I can do since I don’t work at the store. I’ve had some employees who will listen to me and provide customer service to suspects and I have had others ignore me. To me, clothing security is a big deal and while I understand that many small retailers can’t invest in a Loss Prevention Officer, I do know they can afford to invest in Checkpoint tags for clothing.
Checkpoint tags are available for every type of clothing item. Whether it is a durable denim material or a soft silk, there is a tag that can work for that item without damaging the product. For merchandise that is more expensive, dresses, suits, purses, and so on, Gen 3 Checkpoint tags provide a sophisticated appearance that is appealing to the eye while providing a strong anti-theft deterrent to the merchandise. These clothing security tags are radio frequency (rf) ready and will be picked up by electronic article surveillance (EAS) antennas if someone tries to walk out a door with merchandise protected with the tags. That is contingent upon whether the door has EAS antennas set up at the entry/exit point. Gen 2 Checkpoint tags are great for heavy materials like denims, corduroys and flannel materials. While they are small and lightweight, these clothing security tags are durable and hard to remove without the proper detachment key. If a criminal tries to force a Gen 2 or Gen 3 tag off of a garment, there is a strong likelihood the merchandise will be damaged and unusable.
As I mentioned, I recognize it is not feasible for a small store to hire a Loss Prevention Officer to provide clothing security and prevent theft. It may not even be in the budget to afford a closed circuit camera system. What IS in your budget is the purchase of clothing security tags and an electronic article surveillance system (EAS). Antennas, the initial cost of deactivation equipment and a purchase of Checkpoint tags are the biggest expense. Since the Gen 2 and Gen 3 clothing security tags are reusable you won’t have a need to replace them very often. They are removed at the register and stored for use on the next clothing shipment coming in to the store.
I can’t emphasize enough that while clothing security will be enhanced when you put security tags on clothes and install an EAS system, it is just as important to train employees on how to respond to EAS alarms. Too many stores ignore the very systems they spent money on in order to prevent theft. Shoplifters continue to steal from these stores because they are aware they will be ignored as they exit those retailers. I have trained both Loss Prevention Associates and front end employees on how to conduct proper receipt checks when a customer causes an EAS alarm. I have seen merchandise recovered when a proper response is executed. A focus on customer service and response to alarm activations caused by attempts to steal garments protected by clothing security tags will improve store profits and decrease shortage.
Clothing security is affordable for all retailers. You may not have the budget for a Loss Prevention Officer but you can afford to place security tags on clothes. Why delay when you can call today and get started on a path to greater profitability?
Get more information on Checkpoint Tags, contact us or call 1.770.426.0547 today.
Not every retailer can afford a Loss Prevention department to monitor their store. I have walked into clothing stores to shop and have witnessed people in the act of shoplifting. Because I have an extensive background as a Loss Prevention Officer and a Loss Prevention Manager, I try to help a store by deterring a thief and alerting store staff to what is happening. There have been instances where I have been successful in getting a shoplifter to put merchandise down and leave the area just by being obnoxious and hanging around them. Other times, I have had a thief steal right in front of me, almost daring me to stop them. Of course there isn’t much I can do since I don’t work at the store. I’ve had some employees who will listen to me and provide customer service to suspects and I have had others ignore me. To me, clothing security is a big deal and while I understand that many small retailers can’t invest in a Loss Prevention Officer, I do know they can afford to invest in Checkpoint tags for clothing.
Checkpoint tags are available for every type of clothing item. Whether it is a durable denim material or a soft silk, there is a tag that can work for that item without damaging the product. For merchandise that is more expensive, dresses, suits, purses, and so on, Gen 3 Checkpoint tags provide a sophisticated appearance that is appealing to the eye while providing a strong anti-theft deterrent to the merchandise. These clothing security tags are radio frequency (rf) ready and will be picked up by electronic article surveillance (EAS) antennas if someone tries to walk out a door with merchandise protected with the tags. That is contingent upon whether the door has EAS antennas set up at the entry/exit point. Gen 2 Checkpoint tags are great for heavy materials like denims, corduroys and flannel materials. While they are small and lightweight, these clothing security tags are durable and hard to remove without the proper detachment key. If a criminal tries to force a Gen 2 or Gen 3 tag off of a garment, there is a strong likelihood the merchandise will be damaged and unusable.
As I mentioned, I recognize it is not feasible for a small store to hire a Loss Prevention Officer to provide clothing security and prevent theft. It may not even be in the budget to afford a closed circuit camera system. What IS in your budget is the purchase of clothing security tags and an electronic article surveillance system (EAS). Antennas, the initial cost of deactivation equipment and a purchase of Checkpoint tags are the biggest expense. Since the Gen 2 and Gen 3 clothing security tags are reusable you won’t have a need to replace them very often. They are removed at the register and stored for use on the next clothing shipment coming in to the store.
I can’t emphasize enough that while clothing security will be enhanced when you put security tags on clothes and install an EAS system, it is just as important to train employees on how to respond to EAS alarms. Too many stores ignore the very systems they spent money on in order to prevent theft. Shoplifters continue to steal from these stores because they are aware they will be ignored as they exit those retailers. I have trained both Loss Prevention Associates and front end employees on how to conduct proper receipt checks when a customer causes an EAS alarm. I have seen merchandise recovered when a proper response is executed. A focus on customer service and response to alarm activations caused by attempts to steal garments protected by clothing security tags will improve store profits and decrease shortage.
Clothing security is affordable for all retailers. You may not have the budget for a Loss Prevention Officer but you can afford to place security tags on clothes. Why delay when you can call today and get started on a path to greater profitability?
Get more information on Checkpoint Tags, contact us or call 1.770.426.0547 today.
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Checkpoint Tags Eliminated Need To Chase Shoplifters
Chasing shoplifters has become taboo in the retail industry as companies have determined the risks to employees, as well as the shoplifters are too great. There was a time though, when there were few rules governing pursuit and I was fortunate to have worked as a Loss Prevention Officer for a department store when it was still permitted. I will say, in hindsight and the benefit of years of wisdom, chasing is not smart, no merchandise is more valuable than someone’s well-being and safety. That said, those chases sometimes resulted in some funny stories. I had one incident when a young man decided to steal a ball cap or a couple of ball caps from our store. I don’t recall how many he was taking for sure. We had clothing security tags on some of our clothes but at that point, we had not started tagging baseball hats and he tried to take advantage of it.
To clarify for some readers who may be new to retail or merchandise protection, clothing security tags come in a variety of types and styles. There are some manufacturers that provide clothing security by incorporating electronic article surveillance (EAS) tags in their manufacturer hang tags. Frequently, Checkpoint Tags are used for this because of their reliability to activate EAS antennas when someone tries to sneak tagged items out of a store. Checkpoint Tags also come in hard tag designs that are easily seen and deter theft because shoplifters know that they will activate antennas. They also know how difficult clothing security hard tags are to defeat and remove from merchandise. Generally, tampering with these types of tags damages merchandise and renders them unserviceable. Checkpoint Tags of all types provide retailers with security against theft and therefore aid in increasing the profits of a store.
As I mentioned, the young man in this situation was looking at ball caps and I was watching him on closed circuit television because he was in an area of the store where shortage was high. When he decided on a hat(s) he did the usual shoplifter moves of looking around and up at the ceiling. I’ve never understood the looking at the ceiling because you can’t see the camera inside the dome, but that is a story for another time. When the shoplifter apparently felt it was safe, he pulled off the manufacturer tags not knowing if they had Checkpoint tags in them I suppose, and hid the hat(s) under his shirt. I left the office and followed him as he exited the store. I identified myself to him, told him I wanted to talk to him about the hat under his shirt and he decided to run. “Here we go again!” I thought as I took off after him. I chased my culprit across a street to a restaurant where he stopped and sat down on the sidewalk. He decided he was too tired and out of breath to continue…I could sympathize, I was pretty tired too. I put him in a control position so he couldn’t run anymore before the police arrived. While we waited I asked if he had anything on him that he wouldn’t want the police to find. He said he did and asked if he could hide it under the newspaper rack next to him. I told him that was fine with me. He pulled out a scale used for weighing marijuana and hid it under the rack. When the police arrived they handcuffed the suspect, and I told them about the scale the suspect had hidden. They pulled it out and added a charge of possessing drug paraphernalia to his shoplifting crime. The suspect looked at me in disbelief and said, “I thought you said I could hide it!” I reminded him I did allow him to hide it, I kept my word, I just never said I wouldn’t tell the police where it was. I was always careful about what I would tell a shoplifter and I would never promise what I couldn’t or wouldn’t deliver.
As our company expanded the use of clothing security on merchandise, eventually we did find a clothing security tag that we used on baseball hats. As we did use them, the theft in that department dropped dramatically. Try them out yourself and see the benefits of using clothing security tags and more specifically, Checkpoint tags to prevent shoplifting. They can also prevent the need to chase a thief!
Need information on Checkpoint Tags? Give us a call at 1.770.426.0547 now.
Chasing shoplifters has become taboo in the retail industry as companies have determined the risks to employees, as well as the shoplifters are too great. There was a time though, when there were few rules governing pursuit and I was fortunate to have worked as a Loss Prevention Officer for a department store when it was still permitted. I will say, in hindsight and the benefit of years of wisdom, chasing is not smart, no merchandise is more valuable than someone’s well-being and safety. That said, those chases sometimes resulted in some funny stories. I had one incident when a young man decided to steal a ball cap or a couple of ball caps from our store I don’t recall how many he was taking for sure. We had clothing security tags on some of our clothes but at that point, we had not started tagging baseball hats and he tried to take advantage of it.
To clarify for some readers who may be new to retail or merchandise protection, clothing security tags come in a variety of types and styles. There are some manufacturers that provide clothing security by incorporating electronic article surveillance (EAS) tags in their manufacturer hang tags. Frequently, Checkpoint Tags are used for this because of their reliability to activate EAS antennas when someone tries to sneak tagged items out of a store. Checkpoint Tags also come in hard tag designs that are easily seen and deter theft because shoplifters know that they will activate antennas. They also know how difficult clothing security hard tags are to defeat and remove from merchandise. Generally, tampering with these types of tags damages merchandise and renders them unserviceable. Checkpoint Tags of all types provide retailers with security against theft and therefore aid in increasing the profits of a store.
As I mentioned, the young man in this situation was looking at ball caps and I was watching him on closed circuit television because he was in an area of the store where shortage was high. When he decided on a hat(s) he did the usual shoplifter moves of looking around and up at the ceiling. I’ve never understood the looking at the ceiling because you can’t see the camera inside the dome, but that is a story for another time. When the shoplifter apparently felt it was safe, he pulled off the manufacturer tags not knowing if they had Checkpoint tags in them I suppose, and hid the hat(s) under his shirt. I left the office and followed him as he exited the store. I identified myself to him, told him I wanted to talk to him about the hat under his shirt and he decided to run. “Here we go again!” I thought as I took off after him. I chased my culprit across a street to a restaurant where he stopped and sat down on the sidewalk. He decided he was too tired and out of breath to continue…I could sympathize, I was pretty tired too. I put him in a control position so he couldn’t run anymore before the police arrived. While we waited I asked if he had anything on him that he wouldn’t want the police to find. He said he did and asked if he could hide it under the newspaper rack next to him. I told him that was fine with me. He pulled out a scale used for weighing marijuana and hid it under the rack. When the police arrived they handcuffed the suspect, and I told them about the scale the suspect had hidden. They pulled it out and added a charge of possessing drug paraphernalia to his shoplifting crime. The suspect looked at me in disbelief and said, “I thought you said I could hide it!” I reminded him I did allow him to hide it, I kept my word, I just never said I wouldn’t tell the police where it was. I was always careful about what I would tell a shoplifter and I would never promise what I couldn’t or wouldn’t deliver.
As our company expanded the use of clothing security on merchandise, eventually we did find a clothing security tag that we used on baseball hats. As we did use them, the theft in that department dropped dramatically. Try them out yourself and see the benefits of using clothing security tags and more specifically, Checkpoint tags to prevent shoplifting. They can also prevent the need to chase a thief!
Need information on Checkpoint Tags? Give us a call at 1.770.426.0547 now.
In this second part of a two-part discussion on clothing security tag usage in stores not traditionally thought of as clothing suppliers, I asked readers to think about stores that could benefit from using security tags on clothes. While there are many clothing retailers that obviously would use Checkpoint tags to prevent theft, what other businesses carry clothing that we may not associate with traditional clothing sales? I came up with a brief list of my own:
Lingerie stores
Auto Parts stores
College book stores
Gift Shops
Hardware stores
Swimwear shops
Department stores
Movie/video/music stores
Handbag stores
Men’s suit/tuxedo rental stores
Even pet stores sell clothing items for our furry little friends, such as sweaters and jackets. If you own a business that falls into one of these categories, you may want to consider the benefits you could derive from using clothing security tags.
Not everyone is familiar with what clothing security tags are so I want to take a few moments to describe them and what they do. These tags come in two designs, soft tags that peel off a roll and stick to some type of backing, usually cardboard, cellophane, plastic and non-metal surfaces. The tags are difficult to remove from an item and even when the paper is peeled off, the wire coil that activates an electronic article surveillance antenna (EAS) often remains on the surface. The second style of tag is the hard tag, usually a two-piece device with a pin on one part and a “cap” for the reverse side. This type of tag pins on the clothing item and is not removed until the clothing is brought to the register and purchased.
The soft tag is best to be placed on a hanging manufacturer tag of a garment and the hard tag can be pinned in a seam or in a highly visible location on an item. Visibility is important since it acts as a deterrent to thieves who may be deciding whether or not to shoplift from your store. Both tags will activate EAS antenna alarms when brought into range of the doors where the antennas are located. Most shoplifters know what EAS antennas are and prefer to avoid setting them off so they tend to go to locations where EAS is not in use. Checkpoint tags come in both styles and Checkpoint systems can make recommendations for EAS antennas.
Although the list I have made does include stores that specialize in certain “types” of garments, such as a bridal store or lingerie shop, they are limited in what they carry. In a big box retail store, you find nearly every kind of clothing item and for every person, children to teenagers to adults, everyone can be accommodated. We should not overlook the stores that carry a limited number of softlines merchandise. Video and music stores I visit carry character and novelty t-shirts for the customer. Hardware stores often have ball caps, gardening aprons, gloves and tool belts that can be protected with Checkpoint tags. Gift shops often carry hats and even purses and wallets that can be protected with clothing security tags.
You may be thinking that your store only carries a few clothing items so it isn’t worth the investment in EAS antennas and even the soft Checkpoint tags. I would like to remind the readers that EAS antennas will detect Checkpoint tags that are on clothing and other items. You can use clothing security tags on clothing and enjoy the same level of protection by tagging all of your other merchandise as well.
Clothing security tags aren’t just for clothing stores. Take a look at the merchandise you sell and see if you may carry some items you hadn’t thought about tagging before. If you don’t carry clothes, hats or softlines merchandise now may be a great time to consider expanding your product line and increase sales. Use security tags on clothes in the process and keep theft down and profits up.
Clothing Security Tags are important and we can help you with it. Call 1.770.426.0547 and let’s talk.