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Are You Savvy Enough To Stop Shoplifting And Employee Theft?

 

Stop shoplifting -4                                                                                                           WC Blog 753
Employee Theft – 4
Are You Savvy Enough To Stop Shoplifting And Employee Theft? 
     I was training two new employees at the store where I work and they got a taste of how to stop shoplifting. I was training the guys on where merchandise in the store is located and in the process I came across a suspicious shopper and offered him extensive customer service. The shopper ended up leaving without making a purchase (and without stealing anything). I was able to use this as a training moment to explain to the two new employees what made me decide this was no shopper but a shoplifter wannabe. I transitioned from rendering customer service to giving aggressive customer service. My level of service changed based on my Loss Prevention experience and knowing that the statements and actions of the “customer” were not consistent with what a normal shopper would say or do. This brings me to the reason I chose to write on the topic of training, how do store owners who may not have a Loss Prevention background conduct training to prevent employee theft and stop shoplifting?
     Effective training requires a certain level of expertise. This is not to say the trainer has to be a true expert in every aspect of a task or job but he/she should have more than a passing familiarity with that task. For example, I am familiar with some aspects of Human Resources but not enough to train someone else in it. Likewise I would not recommend someone who has responded to an electronic article surveillance alarm or two to teach others about how to identify when employee theft or shoplifting may be occurring. Loss Prevention Systems, Inc. is an outstanding training resource for retailers which cannot afford an internal Loss Prevention Officer. Major national retailer chains can afford teams of Loss Prevention Officers who can also act as trainers and investigators of internal theft. Since this is not a realistic consideration for independent store owners Loss Prevention Systems, Inc. offers an alternate solution.
     From training to prevent employee theft and how to stop pilferage due to shoplifting Loss Prevention Systems, Inc. (LPSI) has a variety of training opportunities available to store owners and managers. Store owners can schedule live training seminars for their management teams that can help them understand the different types of shoplifters, their behaviors and even methods to approach them that won’t feel uncomfortable. Employee theft prevention training encompasses everything from the different ways workers may be stealing from you to the ways you can pre-empt it with sound hiring practices which include background checks. The great thing about LPSI’s programs are there are several means of receiving training including in-person seminars to live webinars.
     One more training module that I believe is very important to any business is that LPSI offers a “Train the Trainer” course. You can train people to learn something but showing them how to train others is a different matter. Referring back to my suspected shoplifter, I was able to use that real-life incident to follow-up with my new co-workers. I had the experience to explain what it was that I keyed into to discern something was not right in the situation. Had they received this same information from someone with little more knowledge than they had the lesson would not have carried the same impact. Likewise, if you send a manager through training to stop shoplifting that alone will likely provide a sufficient level of knowledge for them to share with others and have the same result.
     Did I have to share what I was seeing and hearing with my co-workers after the suspect left the store? No, I could have let the issue rest and gone back to what I was doing. By sharing my knowledge I hope that they will remember the lesson as they start working and use it to prevent theft. LPSI has a wealth of information that can help owners and managers make their businesses more prosperous. Stop shoplifting and dishonest staff members and dollars lost to shortage drop significantly. LPSI can assist you with all the training you will need to build a shortage and security savvy squad of employees.
     
Need information on how to stop shoplifting? Give us a call at 1.866.914.2567 now.

I was training two new employees at the store where I work and they got a taste of how to stop shoplifting. I was training the guys on where merchandise in the store is located and in the process I came across a suspicious shopper and offered him extensive customer service. The shopper ended up leaving without making a purchase (and without stealing anything). I was able to use this as a training moment to explain to the two new employees what made me decide this was no shopper but a shoplifter wannabe. I transitioned from rendering customer service to giving aggressive customer service. My level of service changed based on my Loss Prevention experience and knowing that the statements and actions of the “customer” were not consistent with what a normal shopper would say or do. This brings me to the reason I chose to write on the topic of training, how do store owners who may not have a Loss Prevention background conduct training to prevent employee theft and stop shoplifting?

Effective training requires a certain level of expertise. This is not to say the trainer has to be a true expert in every aspect of a task or job but he/she should have more than a passing familiarity with that task. For example, I am familiar with some aspects of Human Resources but not enough to train someone else in it. Likewise I would not recommend someone who has responded to an electronic article surveillance alarm or two to teach others about how to identify when employee theft or shoplifting may be occurring. Loss Prevention Systems, Inc. is an outstanding training resource for retailers which cannot afford an internal Loss Prevention Officer. Major national retailer chains can afford teams of Loss Prevention Officers who can also act as trainers and investigators of internal theft. Since this is not a realistic consideration for independent store owners Loss Prevention Systems, Inc. offers an alternate solution.

From training to prevent employee theft and how to stop pilferage due to shoplifting Loss Prevention Systems, Inc. (LPSI) has a variety of training opportunities available to store owners and managers. Store owners can schedule live training seminars for their management teams that can help them understand the different types of shoplifters, their behaviors and even methods to approach them that won’t feel uncomfortable. Employee theft prevention training encompasses everything from the different ways workers may be stealing from you to the ways you can pre-empt it with sound hiring practices which include background checks. The great thing about LPSI’s programs are there are several means of receiving training including in-person seminars to live webinars.

One more training module that I believe is very important to any business is that LPSI offers a “Train the Trainer” course. You can train people to learn something but showing them how to train others is a different matter. Referring back to my suspected shoplifter, I was able to use that real-life incident to follow-up with my new co-workers. I had the experience to explain what it was that I keyed into to discern something was not right in the situation. Had they received this same information from someone with little more knowledge than they had the lesson would not have carried the same impact. Likewise, if you send a manager through training to stop shoplifting that alone will likely provide a sufficient level of knowledge for them to share with others and have the same result.

Did I have to share what I was seeing and hearing with my co-workers after the suspect left the store? No, I could have let the issue rest and gone back to what I was doing. By sharing my knowledge I hope that they will remember the lesson as they start working and use it to prevent theft. LPSI has a wealth of information that can help owners and managers make their businesses more prosperous. Stop shoplifting and dishonest staff members and dollars lost to shortage drop significantly. LPSI can assist you with all the training you will need to build a shortage and security savvy squad of employees.     

 

Need information on how to stop shoplifting? Give us a call at 1.866.914.2567 now.

 

Are You Savvy Enough To Stop Shoplifting And Employee Theft?

I was training two new employees at the store where I work and they got a taste of how to stop shoplifting. I was training the guys on where merchandise in the store is located and in the process I came across a suspicious shopper and offered him extensive customer service. The shopper ended up leaving without making a purchase (and without stealing anything). I was able to use this as a training moment to explain to the two new employees what made me decide this was no shopper but a shoplifter wannabe. I transitioned from rendering customer service to giving aggressive customer service. My level of service changed based on my Loss Prevention experience and knowing that the statements and actions of the “customer” were not consistent with what a normal shopper would say or do. This brings me to the reason I chose to write on the topic of training, how do store owners who may not have a Loss Prevention background conduct training to prevent employee theft and stop shoplifting?

Effective training requires a certain level of expertise. This is not to say the trainer has to be a true expert in every aspect of a task or job but he/she should have more than a passing familiarity with that task. For example, I am familiar with some aspects of Human Resources but not enough to train someone else in it. Likewise I would not recommend someone who has responded to an electronic article surveillance alarm or two to teach others about how to identify when employee theft or shoplifting may be occurring. Loss Prevention Systems, Inc. is an outstanding training resource for retailers which cannot afford an internal Loss Prevention Officer. Major national retailer chains can afford teams of Loss Prevention Officers who can also act as trainers and investigators of internal theft. Since this is not a realistic consideration for independent store owners Loss Prevention Systems, Inc. offers an alternate solution.

From training to prevent employee theft and how to stop pilferage due to shoplifting Loss Prevention Systems, Inc. (LPSI) has a variety of training opportunities available to store owners and managers. Store owners can schedule live training seminars for their management teams that can help them understand the different types of shoplifters, their behaviors and even methods to approach them that won’t feel uncomfortable. Employee theft prevention training encompasses everything from the different ways workers may be stealing from you to the ways you can pre-empt it with sound hiring practices which include background checks. The great thing about LPSI’s programs are there are several means of receiving training including in-person seminars to live webinars.

One more training module that I believe is very important to any business is that LPSI offers a “Train the Trainer” course. You can train people to learn something but showing them how to train others is a different matter. Referring back to my suspected shoplifter, I was able to use that real-life incident to follow-up with my new co-workers. I had the experience to explain what it was that I keyed into to discern something was not right in the situation. Had they received this same information from someone with little more knowledge than they had the lesson would not have carried the same impact. Likewise, if you send a manager through training to stop shoplifting that alone will likely provide a sufficient level of knowledge for them to share with others and have the same result.

Did I have to share what I was seeing and hearing with my co-workers after the suspect left the store? No, I could have let the issue rest and gone back to what I was doing. By sharing my knowledge I hope that they will remember the lesson as they start working and use it to prevent theft. LPSI has a wealth of information that can help owners and managers make their businesses more prosperous. Stop shoplifting and dishonest staff members and dollars lost to shortage drop significantly. LPSI can assist you with all the training you will need to build a shortage and security savvy squad of employees.     

 

Need information on how to stop shoplifting? Give us a call at 1.866.914.2567 now.

 

 

Securing Sales With Sensormatic Safers

I work in an office supply store and there are several different methods the store employs to prevent shoplifting. I am in the unique position that I can look at these strategies and make a professional judgement on their effectiveness. I have been involved in Retail Loss Prevention in one way or another for over 20 years. I have used the most effective retail anti-theft devices and the least effective tools for protecting merchandise. As a sales associate in my current role I can speak to the one strategy I really detest and that is keeping merchandise in a stockroom. It wasn’t long ago I had a customer who wanted to take a look at a couple of packages of pens. The store doesn’t keep these pens on the floor; instead there are placards with the picture of each type of pen on them. If the customer wants to look at the pen I have to go to the stockroom and get one out. I wanted to help this customer get what they came in for so I went to retrieve one so she could examine it. This was just to look at the pen, there was no guarantee she would purchase it (and ultimately she did not). On the way to the stockroom I had to stop and answer questions for two other customers. In one of those instances I had to ask the customer to wait until I was done helping my first customer then I would get back to her. What a terrible way to provide customer service. Yes, I called to see if anyone else could assist her but everyone was occupied with their own customer or they were busy in another department. If I had my choice I would protect the pens with Sensormatic Safers rather than the placard/stockroom lockup method.

 

 There are two types of Safers available to prevent shoplifting. The first is the Flexible Safer and the second is the Adjustable Safer. Both types are equipped with electronic article surveillance technology. This means anyone attempting to carry a protected item out of the store is going to activate the Sensormatic pedestals and store associates can respond and recover the merchandise. The wonderful thing about Sensormatic Safers is that they are great for protecting small items or high dollar goods. For example Flexible Safers are a fantastic tool for protecting 4-packs of AAA lithium batteries or electric toothbrush heads. Adjustable Safers might be used to protect fragrances or skin care products (or pens). The use of these retail anti-theft devices allow merchants more options for stocking merchandise on the salesfloor and minimizing the use of stockrooms for holding merchandise. Protecting products and getting them in the hands of your customers alleviates the necessity of wasted manpower to retrieve products that may or may not be bought. It also makes the convenience of picking up an item and examining it an unstated selling point. As a shopper, I get frustrated when I can’t look at a locked up item because no one is nearby to readily unlock a display case or retrieve something from a stockroom. If it frustrates me, I know it frustrates others.

 

Sensormatic Safers were not available to me when I was a Loss prevention Manager. I wish they had been. I recall one of the hardest areas of the store to prevent shoplifting in was the health and beauty department. Within the specific department razor blades, perfumes and colognes were some of the specific items where we were constantly fighting shoplifting. We had some retail anti-theft devices we used but Safers would have been a better option if we had them available to us. We spent an exorbitant amount of time trying to brand these items to deter Organized Retail Crime groups and tagging them with electronic article surveillance tags. We were more successful than some of our peers but we still had theft problems that impacted our ability to keep product in-stock for paying customers. Of course, this hurt sales, on top of the financial impact of the theft itself.

 

Customer service is a powerful tool in retail. A negative experience for a customer may mean they don’t return for quite some time if at all. On the other hand a great experience leads to customer loyalty and a many return trips. Providing convenience to your customers contributes to an enhanced shopping trip and sales for your store. Sensormatic Safers can make the shopping experience easier and happier for your clients and that means more sales for you.

 

Get more information on Sensormatic Safers, contact us or call 1.866.914.2567 today.