General

Prevent Shoplifting With Sensormatic Safers And You Will Reduce Other Crimes Affecting Your Customers



Sensormatic Safers – 4
Prevent Shoplifting -3                                                                                                                 wc Blog 814

Prevent Shoplifting With Sensormatic Safers And You Will Reduce Other Crimes Affecting Your Customers

     Sensormatic Safers are super at protecting your merchandise from theft. In a sense they can even help make a store safer from criminals who are attracted to stores where shoplifting runs rampant. Where one type of crime is out of control you will often find that other crime and fraud is taking place. In some instances it is your customers who are the victims of those predators. Prevent shoplifting and you can make an impact on other crime. Retail anti-theft devices from Sensormatic can make merchandise that is popular with thieves hard to steal. As shoplifting is reduced the shoplifters look for other stores to steal from and other criminal activity tends to decline as well. Sadly Sensormatic Safers and similar devices cannot directly help your customers who are victims of fraud predators or criminal activity directed at them personally.

      A perfect example of this took place not long ago in the store where I work. An older customer came in and said they needed to purchase an unusual number of re-loadable giftcards. I wasn’t too surprised at first since we do cater to a lot of small businesses and sometimes we receive unusual requests. I was thinking that perhaps the patron was going to put $20 on each and give them as incentives to their employees. It turned out the customer wanted $500 on each card. This got my attention and I immediately called for the store manager to assist with the purchase, it smelled of fraud to me and I was afraid the customer was the victim. Both the manager and I asked the customer several times if they were sure who they were giving the giftcards to. It was explained that this is frequently a method used to defraud older citizens. The concern was heightened as the patron pulled out cash to pay for this transaction. The customer insisted everything was legitimate and they had contacted their attorney. My manager and I finished the transaction and as soon as the customer left my manager contacted his manager. Well, about an hour later the customer returned and apparently did get in contact with their attorney and was told this was a scam. My manager was able to put a stop on the giftcards and the customer would get their money back some time in the near future.

     This was a big save but not every one of your customers can avoid being the victim of fraud or theft. As I mentioned, Sensormatic Safers and electronic article surveillance prevent shoplifting they don’t prevent return fraud, crimes against persons or property crimes against your patrons. I have investigated property crimes when customers have had purses and wallets stolen from their shopping carts. I have had to help those victims trace their steps, contact their banks and speak to police. I have assisted a customer when their car was broken into and valuables were stolen. Review of video, looking for suspects it was interesting from an investigator’s perspective it was disappointing that the incident took place on our property and for the loss the victim experienced. 

     I have had panhandlers and shady characters hang around the store and harass people trying to walk in and out of the building. No, it may not have been illegal but it was intimidating and concerning. Most people don’t want a stranger approaching them in a parking lot because you can never be sure what their intention or motive is. In some cases a person is trying to be nice and starts to reach into a purse or wallet and it is snatched from them and the criminal flees.

     These personal and property crimes will happen anywhere. They happened at the stores where I worked and we controlled our shoplifting. The problem is the growth of this activity when store managers and owners don’t make an effort to prevent shoplifting. Don’t allow your store to become a repository for all types of crime. Your customers need to feel safe otherwise they will shop somewhere else. Using Sensormatic Safers and tags to protect your merchandise will be a good starting place to begin cleaning up other crime. It will make your store more profitable by lowering shrink and helping to increase sales through a growth in customer traffic.
Get more information on how to prevent shoplifting, contact us or call 1.866.914.2567 today.

Sensormatic Safers are super at protecting your merchandise from theft. In a sense they can even help make a store safer from criminals who are attracted to stores where shoplifting runs rampant. Where one type of crime is out of control you will often find that other crime and fraud is taking place. In some instances it is your customers who are the victims of those predators. Prevent shoplifting and you can make an impact on other crime. Retail anti-theft devices from Sensormatic can make merchandise that is popular with thieves hard to steal. As shoplifting is reduced the shoplifters look for other stores to steal from and other criminal activity tends to decline as well. 
     

A perfect example of this took place not long ago in the store where I work. An older customer came in and said they needed to purchase an unusual number of re-loadable giftcards. I wasn’t too surprised at first since we do cater to a lot of small businesses and sometimes we receive unusual requests. I was thinking that perhaps the patron was going to put $20 on each and give them as incentives to their employees. It turned out the customer wanted $500 on each card. This got my attention and I immediately called for the store manager to assist with the purchase, it smelled of fraud to me and I was afraid the customer was the victim. Both the manager and I asked the customer several times if they were sure who they were giving the giftcards to. It was explained that this is frequently a method used to defraud older citizens. The concern was heightened as the patron pulled out cash to pay for this transaction. The customer insisted everything was legitimate and they had contacted their attorney. My manager and I finished the transaction and as soon as the customer left my manager contacted his manager. Well, about an hour later the customer returned and apparently did get in contact with their attorney and was told this was a scam. My manager was able to put a stop on the giftcards and the customer would get their money back some time in the near future.
     

This was a big save but not every one of your customers can avoid being the victim of fraud or theft. As I mentioned, Sensormatic Safers and electronic article surveillance prevent shoplifting they don’t prevent return fraud, crimes against persons or property crimes against your patrons. I have investigated property crimes when customers have had purses and wallets stolen from their shopping carts. I have had to help those victims trace their steps, contact their banks and speak to police. I have assisted a customer when their car was broken into and valuables were stolen. Review of video, looking for suspects it was interesting from an investigator’s perspective it was disappointing that the incident took place on our property and for the loss the victim experienced. 
     

I have had panhandlers and shady characters hang around the store and harass people trying to walk in and out of the building. No, it may not have been illegal but it was intimidating and concerning. Most people don’t want a stranger approaching them in a parking lot because you can never be sure what their intention or motive is. In some cases a person is trying to be nice and starts to reach into a purse or wallet and it is snatched from them and the criminal flees.
     

These personal and property crimes will happen anywhere. They happened at the stores where I worked and we controlled our shoplifting. The problem is the growth of this activity when store managers and owners don’t make an effort to prevent shoplifting. Don’t allow your store to become a repository for all types of crime. Your customers need to feel safe otherwise they will shop somewhere else. Using Sensormatic Safers and tags to protect your merchandise will be a good starting place to begin cleaning up other crime. It will make your store more profitable by lowering shrink and helping to increase sales through a growth in customer traffic.

 

Get more information on how to prevent shoplifting, contact us or call 1.866.914.2567 today.

 

Prevent Fitting Room Failures With Sensormatic Tags



Sensormatic Tags – 3                                                                                                     WC Blog 805
Clothing Security -3


Prevent Fitting Room Failures With Sensormatic Tags

     If you sell clothing you have fitting rooms and if you have fitting rooms it can be tough to prevent theft especially if your store does not use Sensormatic tags on clothing. As is often the case this thought came to me as I was on a shopping excursion. This time I was with one of my sons who was purchasing clothes for a job interview. It just so happened that he wanted my assistance in selecting appropriate attire (yeah, dad can still be useful from time to time especially when mom isn’t home). We went to a department store and looked at suits, shirts, sports jackets and ties. The funny thing is I had worked for this particular business, though not this store, when I started out in my Loss Prevention career. I know the protection we used to use for merchandise including fitting room controls. As we looked at the apparel I was somewhat taken aback at the lack of clothing security tags on merchandise. $35.00 slacks on the low end, suits in the hundreds of dollars, even the sports coat he settled on was on sale from $110.00 to $85.00. Hmmm…I was surprised but times change and I could not see any use of anti-theft devices. We selected several pair of pants, and the sports coat and he went to the fitting room. No one was present to check what he was carrying into the rooms. I found another item I wanted him to try on and took it to him and to be honest I was shocked at the condition of the fitting room stalls. All were empty of people but there were empty hangers, and loose clothing in every one of them. I even saw a large plastic shopping bag from another store in one room. I could not help but wonder how much theft had taken place and when the last fitting room inspection had taken place. 

     Fitting rooms are notorious for being a favorite location for shoplifters. Due to payroll constraints many stores have stopped assigning workers as fitting room attendants. Other stores have opted for a hybrid whereby the sales associate assigned to a department also controls fitting rooms. This may be done by keeping fitting room doors locked or by placing a point of sale near the fitting room entrance. There are drawbacks to each of these strategies. Locking doors requires a sales associate to be available with a key when a customer wants to try something on. Delay that shopper and you anger them and potentially lose sales. Putting a cashier near a fitting room entrance may give the appearance of control but if that cashier is busy they won’t be able to control activity in or out of a fitting room. Using Sensormatic tags is the only sensible solution to preventing theft of clothing in a fitting room.
 
     Hopefully every store owner and manager takes clothing security as seriously as I do. I understand that stores and especially small stores have limited budgets. It is rarely practical for these stores to staff a fitting room especially when some major retailers have had to move away from that model. Sensormatic tags can take care of many of the problems posed by fitting room theft. Thieves want rewards with minimal risk. Tags present risk because they will set off the towers at the front doors. When shoplifters attempt to force tags off of garments it damages the merchandise rendering them useless to the would-be crook. Stores may not be able to put an employee at the fitting room but they can afford to purchase a Loss Prevention System that can be almost as effective. One reminder though, even if you opt to buy a Sensormatic system and tags you can’t totally neglect your fitting rooms. Regular inspections for empty hangers, old clothing and re-shop merchandise must be made. Cluttered fitting rooms tend to attract criminals. 

     Clothing security can be difficult when it comes to fitting rooms. Patrons want to try on clothes but unfettered access to fitting rooms can lead to financial loss for store owners. Protect your merchandise with Sensormatic anti-theft systems and let your customers enjoy trying on merchandise while you relax in the knowledge your inventory is safe and secure.

Get more information on Sensormatic tags, contact us or call 1.866.914.2567 today.

If you sell clothing you have fitting rooms and if you have fitting rooms it can be tough to prevent theft especially if your store does not use Sensormatic tags on clothing. As is often the case this thought came to me as I was on a shopping excursion. This time I was with one of my sons who was purchasing clothes for a job interview. It just so happened that he wanted my assistance in selecting appropriate attire (yeah, dad can still be useful from time to time especially when mom isn’t home). We went to a department store and looked at suits, shirts, sports jackets and ties. The funny thing is I had worked for this particular business, though not this store, when I started out in my Loss Prevention career. I know the protection we used to use for merchandise including fitting room controls. As we looked at the apparel I was somewhat taken aback at the lack of clothing security tags on merchandise. $35.00 slacks on the low end, suits in the hundreds of dollars, even the sports coat he settled on was on sale from $110.00 to $85.00. Hmmm…I was surprised but times change and I could not see any use of anti-theft devices. We selected several pair of pants, and the sports coat and he went to the fitting room. No one was present to check what he was carrying into the rooms. I found another item I wanted him to try on and took it to him and to be honest I was shocked at the condition of the fitting room stalls. All were empty of people but there were empty hangers, and loose clothing in every one of them. I even saw a large plastic shopping bag from another store in one room. I could not help but wonder how much theft had taken place and when the last fitting room inspection had taken place. 
     

Fitting rooms are notorious for being a favorite location for shoplifters. Due to payroll constraints many stores have stopped assigning workers as fitting room attendants. Other stores have opted for a hybrid whereby the sales associate assigned to a department also controls fitting rooms. This may be done by keeping fitting room doors locked or by placing a point of sale near the fitting room entrance. There are drawbacks to each of these strategies. Locking doors requires a sales associate to be available with a key when a customer wants to try something on. Delay that shopper and you anger them and potentially lose sales. Putting a cashier near a fitting room entrance may give the appearance of control but if that cashier is busy they won’t be able to control activity in or out of a fitting room. Using Sensormatic tags is the only sensible solution to preventing theft of clothing in a fitting room.      

 

Hopefully every store owner and manager takes clothing security as seriously as I do. I understand that stores and especially small stores have limited budgets. It is rarely practical for these stores to staff a fitting room especially when some major retailers have had to move away from that model. Sensormatic tags can take care of many of the problems posed by fitting room theft. Thieves want rewards with minimal risk. Tags present risk because they will set off the towers at the front doors. When shoplifters attempt to force tags off of garments it damages the merchandise rendering them useless to the would-be crook. Stores may not be able to put an employee at the fitting room but they can afford to purchase a Loss Prevention System that can be almost as effective. One reminder though, even if you opt to buy a Sensormatic system and tags you can’t totally neglect your fitting rooms. Regular inspections for empty hangers, old clothing and re-shop merchandise must be made. Cluttered fitting rooms tend to attract criminals. 
     

 Clothing security can be difficult when it comes to fitting rooms. Patrons want to try on clothes but unfettered access to fitting rooms can lead to financial loss for store owners. Protect your merchandise with Sensormatic anti-theft systems and let your customers enjoy trying on merchandise while you relax in the knowledge your inventory is safe and secure.

 

Get more information on Sensormatic tags, contact us or call 1.866.914.2567 today.

 

Pre-employment Screening, Interview Questions & Background Checks

Blog 13a (part 01) pre employment screening

Pre-employment Screening, Interview Questions & Background Checks

In the process of hiring new employees we must conduct pre employment screening which among other items will also include employee background checks. In this four part blog I will cover the first of 100 interview questions that you can utilize and discuss a very no-nonsense approach to employee background checks.
Generally the first part of the face to face portion of the pre employment screening process is the face to face interview. We have reviewed the applications and resumes and whittled the pool of candidates down to this group of candidates. I have always felt that the key to a more successful final choice is a consistent interview with all candidates. It is the “apples to apples” thought process. If you interview everyone in your candidate pool using different questions then you are going to have an “apples to oranges” result. This does not mean that you do not dive deeper into a candidate’s response to a question. Quite the opposite, the standard questions you are asking should expose both strengths and weaknesses that you look further into. That is one of the beauties of a standard pre employment screening process.
Once the interview process is completed then we would move onto employment background checks. Over the years I have seen many leaders downplay the value or need to do even the simplest of employee background checks. The reasons are varied but it all adds up to this. Would you buy a used car, house or anything else of value without first having a professional such as a Mechanic or Inspector look at it first? So we are going to entrust our business, sales, customers and other employees to chance? Wow, that is way more than I am willing to do. What happens if that candidate had stolen from a previous employer? What if they had assaulted another employee at a previous company and you did not discover these easily discoverable facts? They do the same thing at your company. You would be held responsible. It is not like “the old days” where you could say “I didn’t know”. 
Yes, we conduct employee background checks; criminal, credit, SSN traces, employment drug screening, and more. Contact us for more information. So let’s go back to the interview questions. In this blog we are going to cover both personal and education areas. Keep a few things in mind for all of the questions.
These are not the only questions you can ask in these areas.
Change the questions to suit your interview style or need. Just keep the intention of the question the same
Of course you should check with your legal counsel before you use them. Law does change over time.
The intent is not to ask all questions in a given area. Look at these like you would a menu. What suits your tastes, needs, etc. 


PERSONAL
Tell me about yourself.
What are your hobbies?
Describe your ideal job.
What can you offer us?
What do you consider to be your greatest strengths?
Can you name some weaknesses?
Define success.  Define failure.
Have you ever had any failures?  What did you learn from them?
What are 3 accomplishments of which you are most proud?
Who are your role models?  Why?
How does your college education or work experience relate to this job?
What motivates you most in a job?
Where do you want to be in 5 years?  10 years?
Have you ever done volunteer work?  What kind?

EDUCATION
Why did you choose your major?
Why did you choose to attend your college or university?
Do you think you received a good education?  In what ways?
In which campus activities did you participate?
Which classes in you major did you like best?  Least?  Why?
Which elective classes did you like best?  Least?  Why?
If you were to start over, what would you change about your education?
Do your grades accurately reflect your ability?  Why or why not?
Were you financially responsible for any portion of your college education?
Do you plan to return to school for further education?

Keep in mind that if you discover something that needs follow up, then you should ask at that time before moving on to another question. For example, if you ask “define success?” and their response is “I consider not hitting another employee once a week with a chair a pretty good week”. You may want to look into that a bit further.
So look for the next part. I will layout questions on the position they are interviewing for and the schedule. If you have any questions about pre employment screening, employment drug screening or employee background checks contact us or call us toll free 1-866-914-2567. 

In the process of hiring new employees we must conduct pre employment screening which among other items will also include employee background checks. In this four part blog I will cover the first of 100 interview questions that you can utilize and discuss a very no-nonsense approach to employee background checks.

 

Generally the first part of the face to face portion of the pre employment screening process is the face to face interview. We have reviewed the applications and resumes and whittled the pool of candidates down to this group of candidates. I have always felt that the key to a more successful final choice is a consistent interview with all candidates. It is the “apples to apples” thought process. If you interview everyone in your candidate pool using different questions then you are going to have an “apples to oranges” result. This does not mean that you do not dive deeper into a candidate’s response to a question. Quite the opposite, the standard questions you are asking should expose both strengths and weaknesses that you look further into. That is one of the beauties of a standard pre employment screening process.

 

Once the interview process is completed then we would move onto employment background checks. Over the years I have seen many leaders downplay the value or need to do even the simplest of employee background checks. The reasons are varied but it all adds up to this. Would you buy a used car, house or anything else of value without first having a professional such as a Mechanic or Inspector look at it first? So we are going to entrust our business, sales, customers and other employees to chance? Wow, that is way more than I am willing to do. What happens if that candidate had stolen from a previous employer? What if they had assaulted another employee at a previous company and you did not discover these easily discoverable facts? They do the same thing at your company. You would be held responsible. It is not like “the old days” where you could say “I didn’t know”. 

 

Yes, we conduct employee background checks; criminal, credit, SSN traces, employment drug screening, and more. Contact us for more information. So let’s go back to the interview questions. In this blog we are going to cover both personal and education areas. Keep a few things in mind for all of the questions.

These are not the only questions you can ask in these areas.

Change the questions to suit your interview style or need. Just keep the intention of the question the same

Of course you should check with your legal counsel before you use them. Law does change over time.

The intent is not to ask all questions in a given area. Look at these like you would a menu. What suits your tastes, needs, etc. 

PERSONAL

Tell me about yourself.

What are your hobbies?

Describe your ideal job.

What can you offer us?

What do you consider to be your greatest strengths?

Can you name some weaknesses?

Define success.  Define failure.

Have you ever had any failures?  What did you learn from them?

What are 3 accomplishments of which you are most proud?

Who are your role models?  Why?

How does your college education or work experience relate to this job?

What motivates you most in a job?

Where do you want to be in 5 years?  10 years?

Have you ever done volunteer work?  What kind?


EDUCATION

Why did you choose your major?

Why did you choose to attend your college or university?

Do you think you received a good education?  In what ways?

In which campus activities did you participate?

Which classes in you major did you like best?  Least?  Why?

Which elective classes did you like best?  Least?  Why?

If you were to start over, what would you change about your education?

Do your grades accurately reflect your ability?  Why or why not?

Were you financially responsible for any portion of your college education?

Do you plan to return to school for further education?

 

Keep in mind that if you discover something that needs follow up, then you should ask at that time before moving on to another question. For example, if you ask “define success?” and their response is “I consider not hitting another employee once a week with a chair a pretty good week”. You may want to look into that a bit further.

 

So look for the next part. I will layout questions on the position they are interviewing for and the schedule.

 

If you have any questions about pre employment screening, employment drug screening or employee background checks contact us or call us toll free 1-866-914-2567.