Sensormatic Safers are super at protecting your merchandise from theft. In a sense they can even help make a store safer from criminals who are attracted to stores where shoplifting runs rampant. Where one type of crime is out of control you will often find that other crime and fraud is taking place. In some instances it is your customers who are the victims of those predators. Prevent shoplifting and you can make an impact on other crime. Retail anti-theft devices from Sensormatic can make merchandise that is popular with thieves hard to steal. As shoplifting is reduced the shoplifters look for other stores to steal from and other criminal activity tends to decline as well.
A perfect example of this took place not long ago in the store where I work. An older customer came in and said they needed to purchase an unusual number of re-loadable giftcards. I wasn’t too surprised at first since we do cater to a lot of small businesses and sometimes we receive unusual requests. I was thinking that perhaps the patron was going to put $20 on each and give them as incentives to their employees. It turned out the customer wanted $500 on each card. This got my attention and I immediately called for the store manager to assist with the purchase, it smelled of fraud to me and I was afraid the customer was the victim. Both the manager and I asked the customer several times if they were sure who they were giving the giftcards to. It was explained that this is frequently a method used to defraud older citizens. The concern was heightened as the patron pulled out cash to pay for this transaction. The customer insisted everything was legitimate and they had contacted their attorney. My manager and I finished the transaction and as soon as the customer left my manager contacted his manager. Well, about an hour later the customer returned and apparently did get in contact with their attorney and was told this was a scam. My manager was able to put a stop on the giftcards and the customer would get their money back some time in the near future.
This was a big save but not every one of your customers can avoid being the victim of fraud or theft. As I mentioned, Sensormatic Safers and electronic article surveillance prevent shoplifting they don’t prevent return fraud, crimes against persons or property crimes against your patrons. I have investigated property crimes when customers have had purses and wallets stolen from their shopping carts. I have had to help those victims trace their steps, contact their banks and speak to police. I have assisted a customer when their car was broken into and valuables were stolen. Review of video, looking for suspects it was interesting from an investigator’s perspective it was disappointing that the incident took place on our property and for the loss the victim experienced.
I have had panhandlers and shady characters hang around the store and harass people trying to walk in and out of the building. No, it may not have been illegal but it was intimidating and concerning. Most people don’t want a stranger approaching them in a parking lot because you can never be sure what their intention or motive is. In some cases a person is trying to be nice and starts to reach into a purse or wallet and it is snatched from them and the criminal flees.
These personal and property crimes will happen anywhere. They happened at the stores where I worked and we controlled our shoplifting. The problem is the growth of this activity when store managers and owners don’t make an effort to prevent shoplifting. Don’t allow your store to become a repository for all types of crime. Your customers need to feel safe otherwise they will shop somewhere else. Using Sensormatic Safers and tags to protect your merchandise will be a good starting place to begin cleaning up other crime. It will make your store more profitable by lowering shrink and helping to increase sales through a growth in customer traffic.
Get more information on how to prevent shoplifting, contact us or call 1.866.914.2567 today.