Have you ever been in a store on a Monday morning and wondered why the store was so blown up? Recovery had not been completed, stock piled up in the aisles, returns not put away? Maybe you decided to give them the benefit of the doubt by looking at their sales to see if they had an unusually busy weekend. I know that on several occasions, after looking at the sales reports, I still was in the dark as to why the store was in such terrible shape. That’s when I knew I needed to go to my VisiPlus people traffic counter reports.
The VisiPlus is a people traffic counter report. It breaks down day of the week and hour of the day to show how many people are coming into the store. Even though my sales had not been where I would have thought they should be in light of the disaster zone my stores had turned into, the people traffic counter was giving me an alternative view of what had happened.
I was seeing increases in the customer traffic, but the sales were not where they should be. I then learned that my stores had been understaffed. Payroll had been mismanaged through the week, leaving critical hours being cut on the weekend. Not only were there not enough employees to handle the customers to increase sales, but also the lack of payroll negatively affected the store’s presentation standards.
Had I not seen both the sales reports and the VisiPlus reports, I would not have been able to track down a very critical operational breakdown. It wasn’t that my managers and employees were not being productive enough to get the work done. It was that processes had been mismanaged throughout the week causing this secondary breakdown. I now knew exactly where to go to fix my store’s problems.