Alpha Security-3 WC Blog 450
Retail Anti-Theft Devices-4
Proper Training Of Employees On Everything From Alpha Security Devices To Store Safety Response Can Save A Store Money
Proper training of new employees is important. There are some managers who will hire someone for a position and because that new hire had prior work experience in that field the assumption is made that the transition will be easy. Learning how to straighten shelves should be the same from one retailer to the next or how hard can it be to go from one point of sale system to another? Cross training is also important, can a cashier work the salesfloor or can a sales consultant put out new merchandise? Perhaps it is knowledge of how to apply Alpha Security retail anti-theft devices. One retailer may require devices to be placed in one location and another retailer may only want them on certain merchandise. It isn’t always cut and dry. Training is important for employers to invest in for their associates. It can make the difference in whether sales increase, safety is a trademark for a store, and security of the building and merchandise is properly addressed.
I will continue with this thought shortly but I do want to discuss Alpha Security and the retail anti-theft devices they have developed since I mentioned them above. Alpha’s security devices are electronic article surveillance (EAS) enabled meaning they send out a signal that can be picked up by EAS pedestals. When tagged items are carried near a door with a pedestal located beside it the tag triggers alarms built into the pedestal. The alarm attracts the attention of workers nearby and if trained properly they respond, conduct receipt checks and recover merchandise. Alpha’s tags, wraps, keepers and cables provide retailers enough variety of products that nearly any merchandise that can be carried in a store can be protected to prevent shoplifting.
Notice I even mentioned that it requires trained employees to properly respond to alarm activations. Training is important in so many aspects of retail as I suggested previously. It does impact sales for a store. Consider for a moment, if a new employee hasn’t been trained on the merchandise a store carries. A customer asks if a particular widget is carried. The employee doesn’t even know what a widget is let alone if the store carries it or where it would be located. I have seen employees in this position tell a customer that the item isn’t carried by this retailer. WHOAH NELLY! The employee doesn’t ask anyone if the store carries the widget and doesn’t bother to see if there is an alternative or if the company may sell it online. Instead of making a sale the untrained employee costs the store a sale.
Consider safety in a store and what a lack of training can do. Untrained employees caught using powered equipment such as a cardboard baler or compactor by an OSHA inspector can be the cause of a huge fine. An employee not trained to block off a spill and clean it properly can lead to a slip and fall accident by a patron. From medical treatment payouts to legal fees and possible monetary settlement payments, lack of training on safety can put a financial burden on a store.
Finally how about merchandise security? Failure to properly train employees on how to put retail anti-theft devices on merchandise properly can lead to theft of goods. Properly trained staff understand the importance of testing EAS systems on a daily basis. False alarms caused by cashiers failing to remove Alpha Security devices can also lead to angry customers and unnecessary heated complaints. This can lead to a loss of customers who are embarrassed by false alarms. An employee who has not received proper training on alarm activation responses can also make false accusations of attempted theft or may try to chase a shoplifter out of the store which can have potentially worse implications.
Proper training of store associates has got to be a priority for store owners and managers. Assuming people will know what to do based on their perceived prior experience may not be a well thought out plan. Spend time training on all aspects of the business from cashiering to retail anti-theft device placement and detachment. Doing so can make your store a much more profitable business in the long run.
Alpha Security is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
Proper training of new employees is important. There are some managers who will hire someone for a position and because that new hire had prior work experience in that field the assumption is made that the transition will be easy. Learning how to straighten shelves should be the same from one retailer to the next or how hard can it be to go from one point of sale system to another? Cross training is also important, can a cashier work the salesfloor or can a sales consultant put out new merchandise? Perhaps it is knowledge of how to apply Alpha Security retail anti-theft devices. One retailer may require devices to be placed in one location and another retailer may only want them on certain merchandise. It isn’t always cut and dry. Training is important for employers to invest in for their associates. It can make the difference in whether sales increase, safety is a trademark for a store, and security of the building and merchandise is properly addressed.
I will continue with this thought shortly but I do want to discuss Alpha Security and the retail anti-theft devices they have developed since I mentioned them above. Alpha’s security devices are electronic article surveillance (EAS) enabled meaning they send out a signal that can be picked up by EAS pedestals. When tagged items are carried near a door with a pedestal located beside it the tag triggers alarms built into the pedestal. The alarm attracts the attention of workers nearby and if trained properly they respond, conduct receipt checks and recover merchandise. Alpha’s tags, wraps, keepers and cables provide retailers enough variety of products that nearly any merchandise that can be carried in a store can be protected to prevent shoplifting.
Notice I even mentioned that it requires trained employees to properly respond to alarm activations. Training is important in so many aspects of retail as I suggested previously. It does impact sales for a store. Consider for a moment, if a new employee hasn’t been trained on the merchandise a store carries. A customer asks if a particular widget is carried. The employee doesn’t even know what a widget is let alone if the store carries it or where it would be located. I have seen employees in this position tell a customer that the item isn’t carried by this retailer. WHOAH NELLY! The employee doesn’t ask anyone if the store carries the widget and doesn’t bother to see if there is an alternative or if the company may sell it online. Instead of making a sale the untrained employee costs the store a sale.
Consider safety in a store and what a lack of training can do. Untrained employees caught using powered equipment such as a cardboard baler or compactor by an OSHA inspector can be the cause of a huge fine. An employee not trained to block off a spill and clean it properly can lead to a slip and fall accident by a patron. From medical treatment payouts to legal fees and possible monetary settlement payments, lack of training on safety can put a financial burden on a store.
Finally how about merchandise security? Failure to properly train employees on how to put retail anti-theft devices on merchandise properly can lead to theft of goods. Properly trained staff understand the importance of testing EAS systems on a daily basis. False alarms caused by cashiers failing to remove Alpha Security devices can also lead to angry customers and unnecessary heated complaints. This can lead to a loss of customers who are embarrassed by false alarms. An employee who has not received proper training on alarm activation responses can also make false accusations of attempted theft or may try to chase a shoplifter out of the store which can have potentially worse implications.
Proper training of store associates has got to be a priority for store owners and managers. Assuming people will know what to do based on their perceived prior experience may not be a well thought out plan. Spend time training on all aspects of the business from cashiering to retail anti-theft device placement and detachment. Doing so can make your store a much more profitable business in the long run.
Alpha Security is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
