Employee Turnover Impacts Shortage – A Background Check Company Can Reduce Turnover Part 1
I believe store employee turnover has an impact on store inventory shortage results and I believe a background check company can reduce turnover. This reason I bring this up is a recent conversation I was having with my store manager. We were talking about the articles I write and he asked if I had ever written about this topic. He told me he is a firm believer that when a store has to hire frequently because workers leave that he thinks it can lead to an increase in employee theft. As long as I have been in retail Loss Prevention I have held the same belief. I told him I did think it was interesting that he brought this up since Loss Prevention Systems, Inc. (LPSI) has been actively helping retailers reduce theft through a series of initiatives they now offer. The conduct pre-employment screenings, drug testing and even make the hiring process easier with the Applicant Tracking Center. Yes, I have thought about it as a topic for articles but LPSI thought about it first and made a way for managers to improve the chances of reducing turnover and hiring workers who will help improve profits for the store.
I know there are many reasons people leave companies they work for be it for a better job opportunity or due to frustration with co-workers or poor management. Sometimes people leave their jobs because they are not truly suited to the position. There are also people who leave jobs because they have been stealing and are cutting out before they are caught. If the morale in a store is flagging that falls on the management team to put fixes in place to make the environment more pleasant. If the employees are leaving because they are not suited to the jobs they have been hired to work in then an Applicant Tracking Center may be just what your store needs. Loss Preventions Systems, Inc. (LPSI) can help you streamline your hiring processes by reducing paperwork, paper files and the time it takes to sort through tons of unqualified applications. At the same time they can help you hire better employees who are far less likely to steal or be potential liabilities. The same process can also aid you in reducing the chance of hiring someone who will cause morale issues. A pre-employment screening process can include a background check that can identify candidates with shady work, education or criminal histories. The drug testing can identify applicants who are engaged in the use of illegal drugs and could cause problems in the workplace.
LPSI’s Applicant tracking center can combine all of these functions into one stop and shop location. The center can be used to create application screening questions that can help you save time in sifting through countless job applications. Set questions that require a specific response to weed out applicants who don’t fit the criteria you seek, for example prior customer service experience, ability to operate office equipment or a certain level of education. You don’t have to interview every single person who applies for a job and you don’t have to comb through those applications if they can be screened before you have to start reviewing. Talk about a time saver!
Once you have your application pool narrowed down you want to know who it is you are strongly interested in. You can conduct your interviews and narrow those results further but you don’t want to make a final decision on a candidate without a bit more information. Interviews, resumes and applications can be deceitful. There are people out there who are really good at creating a false personal history and list of accomplishments. Some of them can even interview extremely well but that is all window dressing in many cases. A background check company can dig into a candidate’s history and find out what a candidate may not want you to know. If your store has high turnover and you haven’t been conducting pre-employment screenings you may be experiencing theft and not making the connection. Do your candidates have a criminal past? Have they hopped from job to job but were selective in their work history on their application? Maybe they hid that information for a reason. Find out BEFORE you hire a candidate what their background really contains.
In Part 2 we will continue the conversation about the way employee turnover impacts store shortage. It is important that you understand the value that a background check company can add to your business. Reduce your turnover and in turn reduce your risk of theft, fraud, safety concerns and reduction in team morale.
For more information about a background check company, contact us or call 1.866.914.2567