One of the things you can do as a retail professional, to help ensure that your clothing security program is solid, is proactively become in tune with what your customers are doing. Being unobtrusively aware of what people are doing on your sales floor can save you time and money when it comes to incurring loss via shoplifting.
You can use these tips to help identify potential shoplifters in your store and prevent thieves from not only stealing your merchandise but also prevent them from damaging the security tags on clothes. A seasoned shoplifter knows that many retailers use some sort of security measures within their store to prevent loss. These thieves may or may not be seasoned enough to know how to quickly defeat your clothing security devices too. If they are newer to shoplifting, you may be able to spot them by observing these common behaviors outlined below.
Would be crooks who are unfamiliar with security devices like Checkpoint tags, will need two things in order to figure out how to defeat them. The tags work by triggering the EAS towers situated at the store exits, using RF (Radio Frequency) technology. Once active tags pass through the towers fields, the system will sound an alarm. With that said, the first thing you should look for is customers that select a single unit of tagged merchandise and proceed to take that item to a secluded area of your sales floor.
Thieves will scan their surroundings for blind spots, concealment aids (store fixtures etc…) in order to find the privacy they need. So look for someone that grabs an item that is tagged and heads for seclusion. Pay particular attention to people that select and remove tagged merchandise that have no regard to checking the items price as well. Remember, shoplifters don’t care about the cost of an item. They intend to steal it from you. Consider though, at this point a person may only be a potential thief. By that I mean that they may only be taking the opportunity to inspect the security tags on clothes. They may only be attempting to try and figure out how to remove them from your merchandise. They may not necessarily intend to steal the item just yet and may just be in your store for their own learning purposes. Nonetheless, catching onto these people early on can help prevent damage to the tags themselves.
Once a shoplifter gets their tagged item into a secluded area of the store, they will usually take their covertness a bit further. It’s common for a newbie shoplifter to examine Checkpoint tags and other clothing security devices by inserting the tagged item into crevices on shelves. You may observe a subject ‘insert’ products onto displays in between other larger concealing items and then witness ongoing hand movements. You may not be able to see exactly what they are doing but there is an excellent chance that if your tagged item has disappeared onto a shelf and the subject has their hands in that general area of the shelf, that they are either trying to defeat the Checkpoint tag. At the very least, they may be examining it.
Also, look for customers that walk up to a clothing rack and start fiddling with security tags on clothes. They may try too hard to look inconspicuous as well. Potential thieves may intentionally appear to be closely examining the price tags of a garment but in reality they are taking a closer look at the security tag affixed to the garment. Others may appear to look like that are just shopping but continually handle the tagging device by spinning it around or tugging on it. Others may just simply try to pull it off with force. Clothing security measures that include ‘exploding’ ink devices may prove to be toughest for newbie thieves. You may observe them spending more time examining these tags in seclusion.
Either way it goes, whether it is simple Checkpoint tags or more sophisticated means of securing product, lesser experienced thieves will need time to figure out how to circumvent your security measures. Paying attention to these behaviors could lend sufficient enough time for you to ‘service’ the customer in the middle of their examinations and cause them to get spooked!
Just having a good tagging program in place may buy you enough time to identify potential theft situations prior to occurring loss or damage. Anyone who fiddles with security tags on your garments or other items are well worth watching. Be proactive and use these clothing security tips to your advantage.
For more information about Checkpoint tags contact us or call 1-770-426-2476.