Time and time again we find ways to bridge the gap between loss prevention and customer service. When both are executed correctly, the two sides of store operations should flow together seamlessly. Loss prevention should never interfere with sales, or with customer service. Conversely, customer service should never have a reason to inhibit loss prevention. There is always a solution to keep both sides happy.
Since a major player in most retailer’s clothing security is Checkpoint tags or other clothing security tags, understanding the balance between their use and good customer service is essential to carry out the process quickly and efficiently.
The first step is to have the correct placement of security tags on clothes. The tags should not be somewhere that prohibits a customer from comfortably trying on an item for size and fit. Most EAS manufacturers understand the need for variances in size and style when it comes to these security tags. There is no longer a need to try and use a one-size fit all mentality when it comes to EAS tags.
There is no need to use a UFO style tag, like one would use for a winter coat, on the chain of a necklace. It is bulky and an eyesore for a customer wanting to make an accessory purchase. It is better to use smaller, less obvious tags designed for jewelry and accessories. The accessory tag would also not be effective as a deterrent on a winter coat. Due to the size and bulk of the outerwear, the larger tag will fit better, clasp together better, and be more obvious that the product is being protected.
Along the same lines, there is a right and wrong application of EAS tags- even on large and bulky items. Yes you want to use a larger tag, but the larger disk component needs to be on the outside of the garment. The smaller, flat and smooth pin side needs to go on the inside of the coat. This way when a customer puts it on, they can slide their arm through the sleeve without getting it caught up on the tag. The same concept applies also for shoes with tags pinned though and eye for the shoelaces.
Another aspect to consider is where n the merchandise the tags should go. If a tag is placed in a seam of a shirt close to the hem, a shoplifter might try to cut or tear the tag out- understanding that repairing a small rip in the seam is easily fixed. Positioning the tag up several inches in this same seam, does not pose the same problem. Too high up, however can be uncomfortable for a customer trying the shirt on.
The last part is to be consistent with where the clothing security tags are place on your merchandise (tags on the bottom left pant leg, right coat sleeve, etc). This way your cashiers will be more accurate in removing them at the point of sale. If a cashier has to search all over a garment to find a tag, they are more likely to miss the tag and cause a great inconvenience to the customer.
Visit the Loss Prevention Store to purchase Checkpoint Tags, a Clothing Alarm, Clothing Security or Clothing Security Tags to put Security Tags on Clothes and an Electronic Article Surveillance or EAS system.
For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags how they can work with your Electronic Article Surveillance or EAS system contact us at security tags on clothes or call 1.770.426.0547
Time and time again we find ways to bridge the gap between loss prevention and customer service. When both are executed correctly, the two sides of store operations should flow together seamlessly. Loss prevention should never interfere with sales, or with customer service. Conversely, customer service should never have a reason to inhibit loss prevention. There is always a solution to keep both sides happy.
Since a major player in most retailer’s clothing security is Checkpoint tags or other clothing security tags, understanding the balance between their use and good customer service is essential to carry out the process quickly and efficiently.
The first step is to have the correct placement of security tags on clothes. The tags should not be somewhere that prohibits a customer from comfortably trying on an item for size and fit. Most EAS manufacturers understand the need for variances in size and style when it comes to these security tags. There is no longer a need to try and use a one-size fit all mentality when it comes to EAS tags.
There is no need to use a UFO style tag, like one would use for a winter coat, on the chain of a necklace. It is bulky and an eyesore for a customer wanting to make an accessory purchase. It is better to use smaller, less obvious tags designed for jewelry and accessories. The accessory tag would also not be effective as a deterrent on a winter coat. Due to the size and bulk of the outerwear, the larger tag will fit better, clasp together better, and be more obvious that the product is being protected.
Along the same lines, there is a right and wrong application of EAS tags– even on large and bulky items. Yes you want to use a larger tag, but the larger disk component needs to be on the outside of the garment. The smaller, flat and smooth pin side needs to go on the inside of the coat. This way when a customer puts it on, they can slide their arm through the sleeve without getting it caught up on the tag. The same concept applies also for shoes with tags pinned though and eye for the shoelaces.
Another aspect to consider is where in the merchandise the tags should go. If a tag is placed in a seam of a shirt close to the hem, a shoplifter might try to cut or tear the tag out- understanding that repairing a small rip in the seam is easily fixed. Positioning the tag up several inches in this same seam, does not pose the same problem. Too high up, however can be uncomfortable for a customer trying the shirt on.
The last part is to be consistent with where the clothing security tags are placed on your merchandise (tags on the bottom left pant leg, right coat sleeve, etc). This way your cashiers will be more accurate in removing them at the point of sale. If a cashier has to search all over a garment to find a tag, they are more likely to miss the tag and cause a great inconvenience to the customer.
Visit the Loss Prevention Store to purchase Checkpoint Tags, a Clothing Alarm, Clothing Security or Clothing Security Tags to put Security Tags on Clothes and an Electronic Article Surveillance or EAS system.
For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags how they can work with your Electronic Article Surveillance or EAS system contact us at security tags on clothes or call 1.770.426.0547
Having worked in several high theft/ high inventory shrink stores I have seen a direct correlation between these heavy loss stores and extremely low employee morale. The two go hand in hand for a number of reasons. While it may be difficult to determine if the store suffers high shrink because of the low employee morale, or if the employee morale has suffered due to the high shrink, the end result is that by finding ways to increase morale, the shrink losses start to reduce themselves.
Building up employee relations starts with bridging the gap between management and with the non-management employees. This doesn’t mean that managers need to become pushovers. This means that management needs to begin to communicate with the store employees more. By sharing daily events like sales goals and results, when and how inventory losses are occurring, and merchandising strategies, employees start to feel like they are a part of a larger team. They also start to exhibit a deeper sense of ownership in their store, as they are no longer left out of the information sharing process.
Another vital role in bridging the gap is to increase the loss prevention training available to your employees. Shrink losses are not only caused by shoplifting, damages and store use also play a role. Make sure your employees are well aware of the line between which merchandise can be used within the store (cleaning products?) and when using merchandise in a store constituents employee theft (beverages and snacks at a cash wrap?).
In house training and computer based learning programs are effective to a certain extent. The provide basic training information and can be done quickly, or in a segmented fashion due to time constraints. Another option, however, is to sign up the entire store for loss prevention seminars. This will serve two distinct purposes.
The first is to get better information, as in information from an actual loss prevention expert. Seminars like these are conducted by people who have been in their field for years, have seen a multitude of situations, and have made a career specifically in the loss prevention field.
Secondly, having an opportunity for your store employees to see each other in a different setting, a new atmosphere can help breathe life into the dwindling employee morale. Using this training session helps your employees work together is a different setting while learning vital information. Employees have a chance to ask their own questions to an outside moderator without the same fear of judgment from a store manager.
After the seminar, employees have a better chance of using their newly discovered skills and information to make a positive change in their store. They should be able to see how, as a store team, everyone can play a vital role. As time goes on, employee morale will increase as they start to see the wins – a reduction in shoplifters and inventory losses. Or perhaps it will be a reduction in shrink losses because of the employee’s lift in morale from their team-building day at the loss prevention seminars.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.
Having worked in several high theft/ high inventory shrink stores I have seen a direct correlation between these heavy loss stores and extremely low employee morale. The two go hand in hand for a number of reasons. While it may be difficult to determine if the store suffers high shrink because of the low employee morale, or if the employee morale has suffered due to the high shrink, the end result is that by finding ways to increase morale, the shrink losses start to reduce themselves.
Building up employee relations starts with bridging the gap between management and with the non-management employees. This doesn’t mean that managers need to become pushovers. This means that management needs to begin to communicate with the store employees more. By sharing daily events like sales goals and results, when and how inventory losses are occurring, and merchandising strategies, employees start to feel like they are a part of a larger team. They also start to exhibit a deeper sense of ownership in their store, as they are no longer left out of the information sharing process.
Another vital role in bridging the gap is to increase the loss prevention training available to your employees. Shrink losses are not only caused by shoplifting, damages and store use also play a role. Make sure your employees are well aware of the line between which merchandise can be used within the store (cleaning products?) and when using merchandise in a store constituents employee theft (beverages and snacks at a cash wrap?).
In house training and computer based learning programs are effective to a certain extent. They provide basic training information and can be done quickly, or in a segmented fashion due to time constraints. Another option, however, is to sign up the entire store for loss prevention seminars. This will serve two distinct purposes.
The first is to get better information, as in information from an actual loss prevention expert. Seminars like these are conducted by people who have been in their field for years, have seen a multitude of situations, and have made a career specifically in the loss prevention field.
Secondly, having an opportunity for your store employees to see each other in a different setting, a new atmosphere can help breathe life into the dwindling employee morale. Using this training session helps your employees work together is a different setting while learning vital information. Employees have a chance to ask their own questions to an outside moderator without the same fear of judgment from a store manager.
After the seminar, employees have a better chance of using their newly discovered skills and information to make a positive change in their store. They should be able to see how, as a store team, everyone can play a vital role. As time goes on, employee morale will increase as they start to see the wins – a reduction in shoplifters and inventory losses. Or perhaps it will be a reduction in shrink losses because of the employee’s lift in morale from their team-building day at the loss prevention seminars.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.
Better than before- that is what Alpha Security is saying about their new Alpha 2 Alarm Attack Spider Wrap. It’s a new generation of retail anti theft devices, and the enhancements are making the product easier to use, and better than before.
Alpha Security doesn’t just make random changes to their product lines. If they did, they probably wouldn’t be hailed as an authority in the shrink reduction field. Instead, they make progressive changes based off of advantages provided by other retail anti theft device models. This new Attack Spider Wrap has taken its enhancements from ones found to be successful with the mini spider model.
With faster application and removal, the new Spider Wrap uses less payroll hours, absorbing fewer financial resources, leveraging a greater ROI on the product’s usage. Compared with the previous model, the new Attack Spider Wrap is actually 66% faster. When you add up how many times in a day, a month and in a year Spider Wraps are applied and removed to products, 66% is a significant decrease in devoted labor costs.
This reduction is partly due to some of the new features that have been added to the latest model. The push button cable release is probably the biggest contributing factor to the ease of use. One swift motion is now needed to release the cables. Additionally, the cables are designed specifically not to tangle. That feature saves countless, pointless labor hours from being used to detangle these cables either in a stock room, or at the front counters.
One of the last new features added is a stronger locking mechanism. When it is all said and done, if the Alpha Spider Wrap is easily defeated, there is no point in making the investment in either anti theft devices or in labor hours. In an effort to maintain the highest level of product security, the locking mechanism is tougher to defeat by shoplifters.
The locking mechanism connects the 7X7 strand aircraft grade cables that have a pull test of over 430 pounds. Tougher locks and tougher cables make for a nearly impossible to defeat security wrap to protect high theft boxes. All of this is combined with a smaller overall profile.
Before, when a retailer used Alpha Security Alpha Spider Wraps, shelf space was marginally compromised to accommodate the extra space needed by the anti theft device. With a smaller and narrower locking mechanism, more products can be stored on a shelf location at one time. Maximizing shelf space increases sales, as fewer items need to be kept in a back stockroom or atop high shelving units (top stock).
This is a relief to some retailers who have been historically limiting shelf quantities as a part of their retail theft reduction strategies. By increasing their shelf quantity with less fear of stolen items, stores are no able to go back to putting the customer’s needs first, instead of catering to thwarting the needs of shoplifters.
Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate, Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.
For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547
Better than before- that is what Alpha Security is saying about their new Alpha 2 Alarm Attack Spider Wrap. It’s a new generation of retail anti theft devices, and the enhancements are making the product easier to use, and better than before.
Alpha Security doesn’t just make random changes to their product lines. If they did, they probably wouldn’t be hailed as an authority in the shrink reduction field. Instead, they make progressive changes based off of advantages provided by other retail anti theft device models. This new Attack Spider Wrap has taken its enhancements from ones found to be successful with the mini spider model.
With faster application and removal, the new Spider Wrap uses less payroll hours, absorbing fewer financial resources, leveraging a greater ROI on the product’s usage. Compared with the previous model, the new Attack Spider Wrap is actually 66% faster. When you add up how many times in a day, a month and in a year Spider Wraps are applied and removed to products, 66% is a significant decrease in devoted labor costs.
This reduction is partly due to some of the new features that have been added to the latest model. The push button cable release is probably the biggest contributing factor to the ease of use. One swift motion is now needed to release the cables. Additionally, the cables are designed specifically not to tangle. That feature saves countless, pointless labor hours from being used to detangle these cables either in a stock room, or at the front counters.
One of the last new features added is a stronger locking mechanism. When it is all said and done, if the Alpha Spider Wrap is easily defeated, there is no point in making the investment in either anti theft devices or in labor hours. In an effort to maintain the highest level of product security, the locking mechanism is tougher to defeat by shoplifters.
The locking mechanism connects the 7X7 strand aircraft grade cables that have a pull test of over 430 pounds. Tougher locks and tougher cables make for a nearly impossible to defeat security wrap to protect high theft boxes. All of this is combined with a smaller overall profile.
Before, when a retailer used Alpha Security Alpha Spider Wraps, shelf space was marginally compromised to accommodate the extra space needed by the anti theft device. With a smaller and narrower locking mechanism, more products can be stored on a shelf location at one time. Maximizing shelf space increases sales, as fewer items need to be kept in a back stockroom or atop high shelving units (top stock).
This is a relief to some retailers who have been historically limiting shelf quantities as a part of their retail theft reduction strategies. By increasing their shelf quantity with less fear of stolen items, stores are now able to go back to putting the customer’s needs first, instead of catering to thwarting the needs of shoplifters.
Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate, Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.
For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547
