Basic Training On How To Stop Shoplifting And Employee Theft
As I prepared to write this article about training to stop shoplifting and employee theft I thought back to my days in U.S. Air Force Basic Training. When I went in at age 18, I thought I could dress myself, make my bed, clean a bathroom and even stand up straight but boy was I in for a surprise! My T.I. (Training Instructor) Sgt. Ulmer made it very clear to us from the day we arrived that we were hmmmm, how do I say this in less colorful prose than he used? We were less than adequate and really had no business even being on his base. I learned over the course of 6 weeks how to walk and talk and even sit properly. Many of the things we learned were demonstrated to us then Sgt. Ulmer would explain it to us step by step and then we would perform the task ourselves such as making the bed (my mother never taught me how important hospital corners would be later in life). For those who could not learn things properly or made egregious errors over the course of the 6 weeks, there would be a “wash back” where they had the ability to go back to the starting point and begin their training over again. The military was very helpful in making sure we understood how things were to be done and gave plenty of opportunity to get remedial training when needed. After 6 weeks and assuming one did not have to repeat their training, we were prepared enough to be sent on to our technical training schools because we had learned to walk, talk, eat, make our beds and properly clean bathrooms in addition to all of the other things we had to learn. I know you are wondering how this can possibly relate to employee theft reduction training and how to stop shoplifting.
I talk jokingly about having to learn to do things I thought I already knew but the fact of the matter is I did have to learn to do those things again. I did not know how the U.S. Air Force would want me to do them. Thinking you know the proper way to do something or believing you have more knowledge on a subject than you actually do have can lead to big problems in some areas, such as how to stop shoplifting or prevent dishonest employee activity. The same applies to store owners and managers who need to address stock shortage and theft that costs thousands and tens of thousands of dollars every year. You may think you know how to protect your merchandise but there are things you probably do not know based on my experience with retail managers. Only a company with trainers who have actual Retail Loss Prevention experience can provide reliable and proven employee theft reduction training and training to stop shoplifting. Let me give you a couple examples of theft related information that might come as a surprise. Concealment of merchandise by a customer may in most instances be enough to prove intent to shoplift. Other states may have wording in their law that would make it better for the retailer to allow the suspect to exit the store or pass the last point of sale before stopping them. That begs the question, if the last point of sale is a return desk located near the front door should is that the last point of sale? Did you know that many Retail Loss Prevention departments discourage apprehending a person who sets off an electronic article surveillance alarm even if unpaid merchandise is recovered? Were you aware that an employee can be charged with breach of trust in many instances rather than theft for such things as price manipulation or conducting fake refunds? These are cases in which the employee is deliberately manipulating store data in order to falsely obtain money or goods below value to personally profit from the manipulation.
There are many other things you probably do not know about when it comes theft. Employee theft reduction training from Loss Prevention Systems, Inc. prepares you so you and your team know how to stop shoplifting before it happens. They can also teach you how you can take steps in the pre-hiring phase to reduce your exposure of hiring a bad apple. Their training is top notch and if you don’t check into it you are doing your business a disservice. You will be surprised at how much you don’t know and you don’t have to attend Basic Training to do so.
For more information on employee theft reduction training, contact us or call 1.866.914.2567.