Time and time again we find ways to bridge the gap between loss prevention and customer service. When both are executed correctly, the two sides of store operations should flow together seamlessly. Loss prevention should never interfere with sales, or with customer service. Conversely, customer service should never have a reason to inhibit loss prevention. There is always a solution to keep both sides happy.
Since a major player in most retailer’s clothing security is Checkpoint tags or other clothing security tags, understanding the balance between their use and good customer service is essential to carry out the process quickly and efficiently.
The first step is to have the correct placement of security tags on clothes. The tags should not be somewhere that prohibits a customer from comfortably trying on an item for size and fit. Most EAS manufacturers understand the need for variances in size and style when it comes to these security tags. There is no longer a need to try and use a one-size fit all mentality when it comes to EAS tags.
There is no need to use a UFO style tag, like one would use for a winter coat, on the chain of a necklace. It is bulky and an eyesore for a customer wanting to make an accessory purchase. It is better to use smaller, less obvious tags designed for jewelry and accessories. The accessory tag would also not be effective as a deterrent on a winter coat. Due to the size and bulk of the outerwear, the larger tag will fit better, clasp together better, and be more obvious that the product is being protected.
Along the same lines, there is a right and wrong application of EAS tags- even on large and bulky items. Yes you want to use a larger tag, but the larger disk component needs to be on the outside of the garment. The smaller, flat and smooth pin side needs to go on the inside of the coat. This way when a customer puts it on, they can slide their arm through the sleeve without getting it caught up on the tag. The same concept applies also for shoes with tags pinned though and eye for the shoelaces.
Another aspect to consider is where n the merchandise the tags should go. If a tag is placed in a seam of a shirt close to the hem, a shoplifter might try to cut or tear the tag out- understanding that repairing a small rip in the seam is easily fixed. Positioning the tag up several inches in this same seam, does not pose the same problem. Too high up, however can be uncomfortable for a customer trying the shirt on.
The last part is to be consistent with where the clothing security tags are place on your merchandise (tags on the bottom left pant leg, right coat sleeve, etc). This way your cashiers will be more accurate in removing them at the point of sale. If a cashier has to search all over a garment to find a tag, they are more likely to miss the tag and cause a great inconvenience to the customer.
Visit the Loss Prevention Store to purchase Checkpoint Tags, a Clothing Alarm, Clothing Security or Clothing Security Tags to put Security Tags on Clothes and an Electronic Article Surveillance or EAS system.
For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags how they can work with your Electronic Article Surveillance or EAS system contact us at security tags on clothes or call 1.770.426.0547
Time and time again we find ways to bridge the gap between loss prevention and customer service. When both are executed correctly, the two sides of store operations should flow together seamlessly. Loss prevention should never interfere with sales, or with customer service. Conversely, customer service should never have a reason to inhibit loss prevention. There is always a solution to keep both sides happy.
Since a major player in most retailer’s clothing security is Checkpoint tags or other clothing security tags, understanding the balance between their use and good customer service is essential to carry out the process quickly and efficiently.
The first step is to have the correct placement of security tags on clothes. The tags should not be somewhere that prohibits a customer from comfortably trying on an item for size and fit. Most EAS manufacturers understand the need for variances in size and style when it comes to these security tags. There is no longer a need to try and use a one-size fit all mentality when it comes to EAS tags.
There is no need to use a UFO style tag, like one would use for a winter coat, on the chain of a necklace. It is bulky and an eyesore for a customer wanting to make an accessory purchase. It is better to use smaller, less obvious tags designed for jewelry and accessories. The accessory tag would also not be effective as a deterrent on a winter coat. Due to the size and bulk of the outerwear, the larger tag will fit better, clasp together better, and be more obvious that the product is being protected.
Along the same lines, there is a right and wrong application of EAS tags– even on large and bulky items. Yes you want to use a larger tag, but the larger disk component needs to be on the outside of the garment. The smaller, flat and smooth pin side needs to go on the inside of the coat. This way when a customer puts it on, they can slide their arm through the sleeve without getting it caught up on the tag. The same concept applies also for shoes with tags pinned though and eye for the shoelaces.
Another aspect to consider is where in the merchandise the tags should go. If a tag is placed in a seam of a shirt close to the hem, a shoplifter might try to cut or tear the tag out- understanding that repairing a small rip in the seam is easily fixed. Positioning the tag up several inches in this same seam, does not pose the same problem. Too high up, however can be uncomfortable for a customer trying the shirt on.
The last part is to be consistent with where the clothing security tags are placed on your merchandise (tags on the bottom left pant leg, right coat sleeve, etc). This way your cashiers will be more accurate in removing them at the point of sale. If a cashier has to search all over a garment to find a tag, they are more likely to miss the tag and cause a great inconvenience to the customer.
Visit the Loss Prevention Store to purchase Checkpoint Tags, a Clothing Alarm, Clothing Security or Clothing Security Tags to put Security Tags on Clothes and an Electronic Article Surveillance or EAS system.
For more information on Checkpoint tags, clothing security, clothing alarm, or clothing security tags how they can work with your Electronic Article Surveillance or EAS system contact us at security tags on clothes or call 1.770.426.0547
Having worked in several high theft/ high inventory shrink stores I have seen a direct correlation between these heavy loss stores and extremely low employee morale. The two go hand in hand for a number of reasons. While it may be difficult to determine if the store suffers high shrink because of the low employee morale, or if the employee morale has suffered due to the high shrink, the end result is that by finding ways to increase morale, the shrink losses start to reduce themselves.
Building up employee relations starts with bridging the gap between management and with the non-management employees. This doesn’t mean that managers need to become pushovers. This means that management needs to begin to communicate with the store employees more. By sharing daily events like sales goals and results, when and how inventory losses are occurring, and merchandising strategies, employees start to feel like they are a part of a larger team. They also start to exhibit a deeper sense of ownership in their store, as they are no longer left out of the information sharing process.
Another vital role in bridging the gap is to increase the loss prevention training available to your employees. Shrink losses are not only caused by shoplifting, damages and store use also play a role. Make sure your employees are well aware of the line between which merchandise can be used within the store (cleaning products?) and when using merchandise in a store constituents employee theft (beverages and snacks at a cash wrap?).
In house training and computer based learning programs are effective to a certain extent. The provide basic training information and can be done quickly, or in a segmented fashion due to time constraints. Another option, however, is to sign up the entire store for loss prevention seminars. This will serve two distinct purposes.
The first is to get better information, as in information from an actual loss prevention expert. Seminars like these are conducted by people who have been in their field for years, have seen a multitude of situations, and have made a career specifically in the loss prevention field.
Secondly, having an opportunity for your store employees to see each other in a different setting, a new atmosphere can help breathe life into the dwindling employee morale. Using this training session helps your employees work together is a different setting while learning vital information. Employees have a chance to ask their own questions to an outside moderator without the same fear of judgment from a store manager.
After the seminar, employees have a better chance of using their newly discovered skills and information to make a positive change in their store. They should be able to see how, as a store team, everyone can play a vital role. As time goes on, employee morale will increase as they start to see the wins – a reduction in shoplifters and inventory losses. Or perhaps it will be a reduction in shrink losses because of the employee’s lift in morale from their team-building day at the loss prevention seminars.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.
Having worked in several high theft/ high inventory shrink stores I have seen a direct correlation between these heavy loss stores and extremely low employee morale. The two go hand in hand for a number of reasons. While it may be difficult to determine if the store suffers high shrink because of the low employee morale, or if the employee morale has suffered due to the high shrink, the end result is that by finding ways to increase morale, the shrink losses start to reduce themselves.
Building up employee relations starts with bridging the gap between management and with the non-management employees. This doesn’t mean that managers need to become pushovers. This means that management needs to begin to communicate with the store employees more. By sharing daily events like sales goals and results, when and how inventory losses are occurring, and merchandising strategies, employees start to feel like they are a part of a larger team. They also start to exhibit a deeper sense of ownership in their store, as they are no longer left out of the information sharing process.
Another vital role in bridging the gap is to increase the loss prevention training available to your employees. Shrink losses are not only caused by shoplifting, damages and store use also play a role. Make sure your employees are well aware of the line between which merchandise can be used within the store (cleaning products?) and when using merchandise in a store constituents employee theft (beverages and snacks at a cash wrap?).
In house training and computer based learning programs are effective to a certain extent. They provide basic training information and can be done quickly, or in a segmented fashion due to time constraints. Another option, however, is to sign up the entire store for loss prevention seminars. This will serve two distinct purposes.
The first is to get better information, as in information from an actual loss prevention expert. Seminars like these are conducted by people who have been in their field for years, have seen a multitude of situations, and have made a career specifically in the loss prevention field.
Secondly, having an opportunity for your store employees to see each other in a different setting, a new atmosphere can help breathe life into the dwindling employee morale. Using this training session helps your employees work together is a different setting while learning vital information. Employees have a chance to ask their own questions to an outside moderator without the same fear of judgment from a store manager.
After the seminar, employees have a better chance of using their newly discovered skills and information to make a positive change in their store. They should be able to see how, as a store team, everyone can play a vital role. As time goes on, employee morale will increase as they start to see the wins – a reduction in shoplifters and inventory losses. Or perhaps it will be a reduction in shrink losses because of the employee’s lift in morale from their team-building day at the loss prevention seminars.
For more information on Loss Prevention Seminars, Loss Prevention Training, or Loss Prevention Workshop contact us or call 1.770.426.0547 – Atlanta Georgia
Visit the Loss Prevention Systems website for more information on Retail Employee Theft and Retail Shoplifting problems and view the Retail Loss Prevention Seminars, Retail Loss Prevention Training and Retail Loss Prevention Workshop we offer to help with your Employee Theft and Shoplifting problems.
Better than before- that is what Alpha Security is saying about their new Alpha 2 Alarm Attack Spider Wrap. It’s a new generation of retail anti theft devices, and the enhancements are making the product easier to use, and better than before.
Alpha Security doesn’t just make random changes to their product lines. If they did, they probably wouldn’t be hailed as an authority in the shrink reduction field. Instead, they make progressive changes based off of advantages provided by other retail anti theft device models. This new Attack Spider Wrap has taken its enhancements from ones found to be successful with the mini spider model.
With faster application and removal, the new Spider Wrap uses less payroll hours, absorbing fewer financial resources, leveraging a greater ROI on the product’s usage. Compared with the previous model, the new Attack Spider Wrap is actually 66% faster. When you add up how many times in a day, a month and in a year Spider Wraps are applied and removed to products, 66% is a significant decrease in devoted labor costs.
This reduction is partly due to some of the new features that have been added to the latest model. The push button cable release is probably the biggest contributing factor to the ease of use. One swift motion is now needed to release the cables. Additionally, the cables are designed specifically not to tangle. That feature saves countless, pointless labor hours from being used to detangle these cables either in a stock room, or at the front counters.
One of the last new features added is a stronger locking mechanism. When it is all said and done, if the Alpha Spider Wrap is easily defeated, there is no point in making the investment in either anti theft devices or in labor hours. In an effort to maintain the highest level of product security, the locking mechanism is tougher to defeat by shoplifters.
The locking mechanism connects the 7X7 strand aircraft grade cables that have a pull test of over 430 pounds. Tougher locks and tougher cables make for a nearly impossible to defeat security wrap to protect high theft boxes. All of this is combined with a smaller overall profile.
Before, when a retailer used Alpha Security Alpha Spider Wraps, shelf space was marginally compromised to accommodate the extra space needed by the anti theft device. With a smaller and narrower locking mechanism, more products can be stored on a shelf location at one time. Maximizing shelf space increases sales, as fewer items need to be kept in a back stockroom or atop high shelving units (top stock).
This is a relief to some retailers who have been historically limiting shelf quantities as a part of their retail theft reduction strategies. By increasing their shelf quantity with less fear of stolen items, stores are no able to go back to putting the customer’s needs first, instead of catering to thwarting the needs of shoplifters.
Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate, Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.
For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547
Better than before- that is what Alpha Security is saying about their new Alpha 2 Alarm Attack Spider Wrap. It’s a new generation of retail anti theft devices, and the enhancements are making the product easier to use, and better than before.
Alpha Security doesn’t just make random changes to their product lines. If they did, they probably wouldn’t be hailed as an authority in the shrink reduction field. Instead, they make progressive changes based off of advantages provided by other retail anti theft device models. This new Attack Spider Wrap has taken its enhancements from ones found to be successful with the mini spider model.
With faster application and removal, the new Spider Wrap uses less payroll hours, absorbing fewer financial resources, leveraging a greater ROI on the product’s usage. Compared with the previous model, the new Attack Spider Wrap is actually 66% faster. When you add up how many times in a day, a month and in a year Spider Wraps are applied and removed to products, 66% is a significant decrease in devoted labor costs.
This reduction is partly due to some of the new features that have been added to the latest model. The push button cable release is probably the biggest contributing factor to the ease of use. One swift motion is now needed to release the cables. Additionally, the cables are designed specifically not to tangle. That feature saves countless, pointless labor hours from being used to detangle these cables either in a stock room, or at the front counters.
One of the last new features added is a stronger locking mechanism. When it is all said and done, if the Alpha Spider Wrap is easily defeated, there is no point in making the investment in either anti theft devices or in labor hours. In an effort to maintain the highest level of product security, the locking mechanism is tougher to defeat by shoplifters.
The locking mechanism connects the 7X7 strand aircraft grade cables that have a pull test of over 430 pounds. Tougher locks and tougher cables make for a nearly impossible to defeat security wrap to protect high theft boxes. All of this is combined with a smaller overall profile.
Before, when a retailer used Alpha Security Alpha Spider Wraps, shelf space was marginally compromised to accommodate the extra space needed by the anti theft device. With a smaller and narrower locking mechanism, more products can be stored on a shelf location at one time. Maximizing shelf space increases sales, as fewer items need to be kept in a back stockroom or atop high shelving units (top stock).
This is a relief to some retailers who have been historically limiting shelf quantities as a part of their retail theft reduction strategies. By increasing their shelf quantity with less fear of stolen items, stores are now able to go back to putting the customer’s needs first, instead of catering to thwarting the needs of shoplifters.
Visit the Loss Prevention Store for Alpha 2Alarm, Alpha 3Alarm, Alpha Fashion2, Alpha Jewel Lok, Alpha Nano Gate, Alpha Shark Tag, Alpha Spider Wrap and other retail anti-theft devices from Alpha Security to use in conjunction with your Electronic Article Surveillance or EAS system that can help you prevent shoplifting in your business.
For more information on how you can use Alpha Security retail anti-theft devices and your Electronic Article Surveillance or EAS system to prevent shoplifting contact us or call 1.770.426.0547
“Why me?” asked the liquor store owner after he and his employees were held up for two hours at gunpoint. The thieves made off will about $40,000 dollars worth of top shelf liquor- all in cases. “ I never did anything to anyone” said the owner, as he tried to make sense out of the night’s events.
As it turns out, the owner and two of his employees were working well passed the store’s normal closing time; it was almost midnight. Under typical circumstances, the store would have been locked and secured by around ten o clock. Additionally, the store’s bottle security included a CCTV camera and recording system, which was still running and captured the night’s events.
The employees were working late building some new shelving units for the store. The doors were open, presumably for some fresh air. They were several hours into their project when a man walked in and asked if they were still open for business.
When they said no, two more men showed up and all three of them pulled out guns. The employees were tied; duct taped, and told to lie on the floor. The employees complied for fear of what would happen if they did not follow instructions.
The three men on the inside pulled the blinds shut, and started to call more of their friends, taking orders for what kind of liquor they wanted. There were three more men waiting outside, for a total of six robbers.
The three robbers outside would wait for a car to pull up by the curb. When they did, the robbers would load out full cases of liquor, and the cars would leave. Over and over, cars would show up, cases of liquor would go out the door, and the robbers took as much time as they wanted to get the job done.
The robbers left after about two hours of this, when the majority of the top shelf liquor cases had been handed out. The owner and the employees were able to cut themselves free and call the local police. Everything had been caught on the store’s CCTV camera system.
The owner was left wondering what had happened and why. What he didn’t realize through this ordeal was that the majority of this was the store’s fault. They literally left the store wide open for someone to come by and victimize them. By leaving the doors open late at night, it didn’t take long for someone (the robbers) to see that an opportunity had been presented.
More than likely, the robbers had driven or walked by earlier and saw a small staff (three people) working inside, with little disregard to their own personal safety. The doors were propped open, but no one was there to guard them. It was dark, and there wasn’t a lot of traffic going past the store due to the lateness of the hour.
It is an important reminder that even when a store is closed, personal security (as well as bottle security) needs to be enforced and addressed. The employees would have been better off had they not left the door open and worked behind a closed and locked door. Extra fans should have been provided to reduce the heat and any fumes created by the project. Another option would have been to keep an employee by the door to stand watch. Had the robbers seen an employee keeping an eye on the door, they may have decided against a robbery attempt.
Visit the Loss Prevention Store to purchase EASy Bottle bottle locks by Alpha Security and your Electronic Article Surveillance or EAS system.
For more information on Alpha Security, Bottle Lock, Bottle locks, Bottle Security, EASy Bottle or Liquor Bottle Security and how they can work with your Electronic Article Surveillance or EAS system contact us or call 1.770.426.0547
“Why me?” asked the liquor store owner after he and his employees were held up for two hours at gunpoint. The thieves made off will about $40,000 dollars worth of top shelf liquor- all in cases. “ I never did anything to anyone” said the owner, as he tried to make sense out of the night’s events.
As it turns out, the owner and two of his employees were working well passed the store’s normal closing time; it was almost midnight. Under typical circumstances, the store would have been locked and secured by around ten o clock. Additionally, the store’s bottle security included a CCTV camera and recording system, which was still running and captured the night’s events.
The employees were working late building some new shelving units for the store. The doors were open, presumably for some fresh air. They were several hours into their project when a man walked in and asked if they were still open for business.
When they said no, two more men showed up and all three of them pulled out guns. The employees were tied; duct taped, and told to lie on the floor. The employees complied for fear of what would happen if they did not follow instructions.
The three men on the inside pulled the blinds shut, and started to call more of their friends, taking orders for what kind of liquor they wanted. There were three more men waiting outside, for a total of six robbers.
The three robbers outside would wait for a car to pull up by the curb. When they did, the robbers would load out full cases of liquor, and the cars would leave. Over and over, cars would show up, cases of liquor would go out the door, and the robbers took as much time as they wanted to get the job done.
The robbers left after about two hours of this, when the majority of the top shelf liquor cases had been handed out. The owner and the employees were able to cut themselves free and call the local police. Everything had been caught on the store’s CCTV camera system.
The owner was left wondering what had happened and why. What he didn’t realize through this ordeal was that the majority of this was the store’s fault. They literally left the store wide open for someone to come by and victimize them. By leaving the doors open late at night, it didn’t take long for someone (the robbers) to see that an opportunity had been presented.
More than likely, the robbers had driven or walked by earlier and saw a small staff (three people) working inside, with little disregard to their own personal safety. The doors were propped open, but no one was there to guard them. It was dark, and there wasn’t a lot of traffic going past the store due to the lateness of the hour.
It is an important reminder that even when a store is closed, personal security (as well as bottle security) needs to be enforced and addressed. The employees would have been better off had they not left the door open and worked behind a closed and locked door. Extra fans should have been provided to reduce the heat and any fumes created by the project. Another option would have been to keep an employee by the door to stand watch. Had the robbers seen an employee keeping an eye on the door, they may have decided against a robbery attempt.
Visit the Loss Prevention Store to purchase EASy Bottle bottle locks by Alpha Security and your Electronic Article Surveillance or EAS system.
For more information on Alpha Security, Bottle Lock, Bottle locks, Bottle Security, EASy Bottle or Liquor Bottle Security and how they can work with your Electronic Article Surveillance or EAS system contact us or call 1.770.426.0547
Spotting employee theft during bottle services can be difficult, due to the nature of the service. That does not mean it is impossible. All it takes is a little more knowledge and awareness to be able to pick up on warning signs or red flags that there is something more devious going on with one of your employees.
When you suspect employee theft happening from one of your bartenders, you probably picked up on a few red flags like inconsistent/ over pours of liquor, or maybe too many free drinks being handed over. During a bottle service, however, you cannot look for free shots coming out of a bottle, as a sign of theft.
During a bottle service, the patron has paid for the entire bottle, so pouring a drink or a shot from that bottle will not lead you to theft. What you are looking for is theft of an entire bottle that has not been paid for by the client.
Generally, bottles purchased during a bottle service will run several hundred dollars for the client. If you have a customer that wants to pay cash, it can be very tempting for the waitress to pocket some, or that entire sale. Since bottle services are set up in advance with the nightclubs minimum bottle requirement already accounted for, it is easy for an employee to sell off additional bottles to a client without being noticed.
Bottle services are set up for a group or party, with one person putting the reserve on their credit card. That does not mean that throughout the night another member of the party won’t want to buy a bottle on their own. They may insist on paying cash for the additional bottles.
This is where your employees are tasked with remaining honest. They may see the hundreds of dollars as a perfect opportunity. They can go and get the additional bottle out of your storeroom but not ring it up. They might also skim off the top by charging the customer more for the bottle than what they actually ring up.
There is one of two ways to skim. The employee can ring up the actual bottle sold, but charge the client more than the total. The other way is to charge the client the price of the bottle requested, but might ring up a lower priced bottle in the register. Either way, the employee can end up with several hundred dollars extra without the client, or the nightclub becoming suspicious. That’s assuming that the employee even rings up the bottle, instead of pocketing all of the cash for him or herself.
A few things to watch out for from a management perspective, is to see if you see flips in your inventory. If you are noticing overages in the quantity of lower priced bottles of liquor, but shortages in higher ones, you might have a theft problem.
You can also compare sales totals between your employees. You should have consistent sales per hour average for all of your host or wait staff employees overseeing bottle services. If you have one employee consistently falling short, you need to question why. It could be that they are simply under trained, or need to work on selling/ up selling skills. The other possibility is that they are stealing bottles from you and are keeping the profits for themselves.
For more information on Bottle Caps, Bottle Lock, Bottle Locks, EASy Bottle or Bottle Services in your Nightclub please contact us at Bottle Service or call 1.770.426.0547
All of the most prominent nightclubs, bars and venues in New York, Chicago, Miami, Atlanta, New Orleans, Dallas, Denver, Phoenix, Albuquerque, Los Angeles, San Francisco, San Diego, Virginia Beach, Washington D.C., and Las Vegas use Bottle Services for their best clientele. Don’t let your nightclub miss out on this VIP experience.
Spotting employee theft during bottle services can be difficult, due to the nature of the service. That does not mean it is impossible. All it takes is a little more knowledge and awareness to be able to pick up on warning signs or red flags that there is something more devious going on with one of your employees.
When you suspect employee theft happening from one of your bartenders, you probably picked up on a few red flags like inconsistent/ over pours of liquor, or maybe too many free drinks being handed over. During a bottle service, however, you cannot look for free shots coming out of a bottle, as a sign of theft.
During a bottle service, the patron has paid for the entire bottle, so pouring a drink or a shot from that bottle will not lead you to theft. What you are looking for is theft of an entire bottle that has not been paid for by the client.
Generally, bottles purchased during a bottle service will run several hundred dollars for the client.If you have a customer that wants to pay cash, it can be very tempting for the waitress to pocket some, or that entire sale. Since bottle services are set up in advance with the nightclubs minimum bottle requirement already accounted for, it is easy for an employee to sell off additional bottles to a client without being noticed.
Bottle services are set up for a group or party, with one person putting the reserve on their credit card. That does not mean that throughout the night another member of the party won’t want to buy a bottle on their own. They may insist on paying cash for the additional bottles.
This is where your employees are tasked with remaining honest. They may see the hundreds of dollars as a perfect opportunity. They can go and get the additional bottle out of your storeroom but not ring it up. They might also skim off the top by charging the customer more for the bottle than what they actually ring up.
There is one of two ways to skim. The employee can ring up the actual bottle sold, but charge the client more than the total. The other way is to charge the client the price of the bottle requested, but might ring up a lower priced bottle in the register. Either way, the employee can end up with several hundred dollars extra without the client, or the nightclub becoming suspicious. That’s assuming that the employee even rings up the bottle, instead of pocketing all of the cash for him or herself.
A few things to watch out for from a management perspective, is to see if you see flips in your inventory. If you are noticing overages in the quantity of lower priced bottles of liquor, but shortages in higher ones, you might have a theft problem.
You can also compare sales totals between your employees. You should have consistent sales per hour average for all of your host or wait staff employees overseeing bottle services. If you have one employee consistently falling short, you need to question why. It could be that they are simply under trained, or need to work on selling/ up selling skills. The other possibility is that they are stealing bottles from you and are keeping the profits for themselves.
For more information on Bottle Caps, Bottle Lock, Bottle Locks, EASy Bottle or Bottle Services in your Nightclub please contact us at Bottle Service or call 1.770.426.0547
All of the most prominent nightclubs, bars and venues in New York, Chicago, Miami, Atlanta, New Orleans, Dallas, Denver, Phoenix, Albuquerque, Los Angeles, San Francisco, San Diego, Virginia Beach, Washington D.C., and Las Vegas use Bottle Services for their best clientele. Don’t let your nightclub miss out on this VIP experience.
