Employee theft reduction training-3 WC Blog 643
Stop Shoplifting -3
Profit From Employee Theft Reduction Training
Recently the store where I work had a scam pulled on a cashier and it caused me to think about employee theft reduction training to stop shoplifting and prevent fraud. It also prompted me to think about how managers train employees and where do store owners get their expertise to train managers to prevent employee theft? There were two incidents on back to back nights that involved fraud attempts and actual fraud that got me going on this subject. The first incident involved a couple attempting to purchase several gift cards and prepaid gift cards with different credit cards. Each of the credit cards they put into the credit card reader prompted a decline message and the cashier asked for another form of payment. After three or four attempts the cashier finally called a manager to the counter. At that point the customers decided they had to contact the bank and walked out. It bothered me that the cashier was not suspicious about the purchase in the first place considering the items the couple were trying to purchase were only gift cards and prepaid cards. The next day that I worked the store manager told me about a scam pulled by a customer the day after that incident. A customer came to the register and had around $400 loaded onto prepaid cards and told the cashier she was paying with “Apple-Pay”. Apparently the customer made her phone sound like it had paid and the cashier said the transaction had not gone through. My understanding is that somehow this customer convinced the cashier that her phone showed her the transaction HAD gone through and did this two more times and then left. She scammed the store of over $1,000 in theft/fraud. The manager learned that the suspect had done this same scam in another one of our stores a few days prior to this. If this can happen in a national chain store with a Loss Prevention department that provides employee training videos to stop shoplifting and fraud, what is your training program?
Training on theft related issues is not an automatic program when someone opens their own new store. I could open a business and understand selling techniques, know how to order merchandise and I might even be versed in proper hiring practices. I would need help with property rental, business contracts and how to handle payroll. I would have to seek out business resources and advisors to help me establish my company. Likewise, few owners are going to know all about Loss Prevention practices and how it can impact the store. How can anyone be expected to train others in an area they are not familiar with? You certainly wouldn’t want me teaching your staff how to work in Quickbooks for your business finances and payroll. If you are going to prevent thieves from taking advantage of your employees you need a company specializing in employee theft reduction training and other Loss Prevention related training programs. Bill Bregar, former Director of Loss Prevention for several national retail chains and President of Loss Prevention Systems Inc., has created the essential training programs that are proven to reduce theft and fraud in stores that have no Loss Prevention teams of their own. These sessions are invaluable and teach the necessary skills that will help stores improve sales through the deterrence of theft and fraud from shoplifters AND dishonest employees.
Scammers and thieves will pull all kinds of tricks to pull off their crimes. While it would be nearly impossible for someone to keep up with all of the methods the criminals will employ there are ways to counter them. The employee theft reduction training conducted by Bill teaches managers the signals that can tip you and your team that someone may be intent on committing a crime. For example, a short change artist will seem to be a legitimate customer as they make a purchase but then they start asking for different change or denominations. At that point there are different methods the scam could be completed but the trained associate knows to close the register drawer and call for a manager. Training simply increases awareness and THAT can make the difference between stopping a loss or incurring one.
Stop shoplifting, employee theft and other criminal activity from draining your store profitability. Let Loss Prevention Systems Inc. train your management team on theft identification and reduction techniques. You will be surprised at how much you didn’t know and more surprised at how much you can save!
Employee theft reduction training is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
Recently the store where I work had a scam pulled on a cashier and it caused me to think about employee theft reduction training to stop shoplifting and prevent fraud. It also prompted me to think about how managers train employees and where do store owners get their expertise to train managers to prevent employee theft? There were two incidents on back to back nights that involved fraud attempts and actual fraud that got me going on this subject. The first incident involved a couple attempting to purchase several gift cards and prepaid gift cards with different credit cards. Each of the credit cards they put into the credit card reader prompted a decline message and the cashier asked for another form of payment. After three or four attempts the cashier finally called a manager to the counter. At that point the customers decided they had to contact the bank and walked out. It bothered me that the cashier was not suspicious about the purchase in the first place considering the items the couple were trying to purchase were only gift cards and prepaid cards. The next day that I worked the store manager told me about a scam pulled by a customer the day after that incident. A customer came to the register and had around $400 loaded onto prepaid cards and told the cashier she was paying with “Apple-Pay”. Apparently the customer made her phone sound like it had paid and the cashier said the transaction had not gone through. My understanding is that somehow this customer convinced the cashier that her phone showed her the transaction HAD gone through and did this two more times and then left. She scammed the store of over $1,000 in theft/fraud. The manager learned that the suspect had done this same scam in another one of our stores a few days prior to this. If this can happen in a national chain store with a Loss Prevention department that provides employee training videos to stop shoplifting and fraud, what is your training program?
Training on theft related issues is not an automatic program when someone opens their own new store. I could open a business and understand selling techniques, know how to order merchandise and I might even be versed in proper hiring practices. I would need help with property rental, business contracts and how to handle payroll. I would have to seek out business resources and advisors to help me establish my company. Likewise, few owners are going to know all about Loss Prevention practices and how it can impact the store. How can anyone be expected to train others in an area they are not familiar with? You certainly wouldn’t want me teaching your staff how to work in Quickbooks for your business finances and payroll. If you are going to prevent thieves from taking advantage of your employees you need a company specializing in employee theft reduction training and other Loss Prevention related training programs. Bill Bregar, former Director of Loss Prevention for several national retail chains and President of Loss Prevention Systems Inc., has created the essential training programs that are proven to reduce theft and fraud in stores that have no Loss Prevention teams of their own. These sessions are invaluable and teach the necessary skills that will help stores improve sales through the deterrence of theft and fraud from shoplifters AND dishonest employees.
Scammers and thieves will pull all kinds of tricks to pull off their crimes. While it would be nearly impossible for someone to keep up with all of the methods the criminals will employ there are ways to counter them. The employee theft reduction training conducted by Bill teaches managers the signals that can tip you and your team that someone may be intent on committing a crime. For example, a short change artist will seem to be a legitimate customer as they make a purchase but then they start asking for different change or denominations. At that point there are different methods the scam could be completed but the trained associate knows to close the register drawer and call for a manager. Training simply increases awareness and THAT can make the difference between stopping a loss or incurring one.
Stop shoplifting, employee theft and other criminal activity from draining your store profitability. Let Loss Prevention Systems Inc. train your management team on theft identification and reduction techniques. You will be surprised at how much you didn’t know and more surprised at how much you can save!
Employee theft reduction training is important and we can help you with it. Call 1.770.426.0547 and let’s talk.
