HOW TO DETAIN A SHOPLIFTER AND THE IMPORTANCE OF CHECKPOINT TAGS

HOW TO DETAIN A SHOPLIFTER AND THE IMPORTANCE OF CHECKPOINT TAGS

So, you have a shoplifting problem in your store. You’re not sure exactly what to do about it. You’re using Checkpoint Tags on your product, but the criminals are still running rampant. You’re frustrated, annoyed, and frankly, pretty angry. You’re about two days away from snapping a shoplifter in half. Does this sound like you? If it does, you’ve come to the right place. You need some guidance on how to physically confront and handle a thief. 

First things first. What I’m going to lay-out for you should be a guide. Not every store is the same and not every line here may mesh well with your particular store set up. I simply want to share with you my decade of work in the Loss Prevention field in order to help you with your shoplifting problem. Since the majority of my time has been spent in clothing retailers, that’s the examples I will draw upon, but this guide can be applied across any industry that sells things to the open public. So when I use a term for Clothing Security, just image the types of things you can apply that to in your particular store. Now, that’s out of the way, let’s get down to business. 

First, take a good look at the product you carry, and the losses you are experiencing. Focus your resources on the top losses in your store. You’ll get the most return on your investment this way. Before every season, I beef up my Clothing Security strategy on what was a high loss item last year, and what will most likely be trending this year. That’s your defense. You have to have a defense; otherwise you’ll like the 2016 Saints. Now let’s go to offense. 
It’s 4pm and you notice Billy-Bob hovering around some high end jackets. You notice that he appears more interested in the Checkpoint Tags than the actual jacket. So, being such a savvy manager, you walk over, you greet Billy-Bob and offer to help him find the right size. Well, Billy-Bob says he’s got in under control and walks away with that $400 jacket. You’re intuition tells you something isn’t right, so you keep a good close watch of Billy-Bob as he finds a nice, secluded section of your store. 

From your vantage point, Billy-Bob can’t see you, but you have the best view in the house. You watch as Billy-Bob rips off the Checkpoint Tags that you so carefully placed and just as fast, tucks the jacket into his waistline. What do you do? You can either approach him right now and get your stuff back, or you can have him arrested for stealing. A slap on the wrist does not work with these people, so your answer should be “send him to jail!”. 

What you want to do is what for Billy-Bob to leave the store completely, that way he can’t argue that he was still going to pay for it. Once he passes your last register and makes it out of the door, then there is no doubt in anyone’s mind that Billy-Bob had full intention of stealing from you. Once Billy-Bob does make it outside, use reasonable force to detain him until the police arrive. Remember the word REASONABLE. Often, it’s as easy as asking the suspect to simply turn around and come back into the store. Don’t get into an all-out brawl with a shoplifter. It’s never worth it. 
Once the police arrived, you can explain what happened. Be sure to remain professional, even with the adrenaline flow. Explain that you watched Billy-Bob defeat your Clothing Security device and conceal product and leave the store. ALWAYS press charges. Words spreads fast in the criminal world that you don’t mess around and the more people you send to jail, the smaller the target becomes on your store. 


 



Need information on Checkpoint Tags? Give us a call at 1.866.914.2567 now. 

So, you have a shoplifting problem in your store. You’re not sure exactly what to do about it. You’re using Checkpoint Tags on your product, but the criminals are still running rampant. You’re frustrated, annoyed, and frankly, pretty angry. You’re about two days away from snapping a shoplifter in half. Does this sound like you? If it does, you’ve come to the right place. You need some guidance on how to physically confront and handle a thief. 

 First things first. What I’m going to lay-out for you should be a guide. Not every store is the same and not every line here may mesh well with your particular store set up. I simply want to share with you my decade of work in the Loss Prevention field in order to help you with your shoplifting problem. Since the majority of my time has been spent in clothing retailers, that’s the examples I will draw upon, but this guide can be applied across any industry that sells things to the open public. So when I use a term for Clothing Security, just image the types of things you can apply that to in your particular store. Now, that’s out of the way, let’s get down to business. 

 First, take a good look at the product you carry, and the losses you are experiencing. Focus your resources on the top losses in your store. You’ll get the most return on your investment this way. Before every season, I beef up my Clothing Security strategy on what was a high loss item last year, and what will most likely be trending this year. That’s your defense. You have to have a defense; otherwise you’ll like the 2016 Saints. Now let’s go to offense. 

 

 It’s 4pm and you notice Billy-Bob hovering around some high end jackets. You notice that he appears more interested in the Checkpoint Tags than the actual jacket. So, being such a savvy manager, you walk over, you greet Billy-Bob and offer to help him find the right size. Well, Billy-Bob says he’s got in under control and walks away with that $400 jacket. You’re intuition tells you something isn’t right, so you keep a good close watch of Billy-Bob as he finds a nice, secluded section of your store. 

 From your vantage point, Billy-Bob can’t see you, but you have the best view in the house. You watch as Billy-Bob rips off the Checkpoint Tags that you so carefully placed and just as fast, tucks the jacket into his waistline. What do you do? You can either approach him right now and get your stuff back, or you can have him arrested for stealing. A slap on the wrist does not work with these people, so your answer should be “send him to jail!”. 

 What you want to do is what for Billy-Bob to leave the store completely, that way he can’t argue that he was still going to pay for it. Once he passes your last register and makes it out of the door, then there is no doubt in anyone’s mind that Billy-Bob had full intention of stealing from you. Once Billy-Bob does make it outside, use reasonable force to detain him until the police arrive. Remember the word REASONABLE. Often, it’s as easy as asking the suspect to simply turn around and come back into the store. Don’t get into an all-out brawl with a shoplifter. It’s never worth it. 

 

 Once the police arrived, you can explain what happened. Be sure to remain professional, even with the adrenaline flow. Explain that you watched Billy-Bob defeat your Clothing Security device and conceal product and leave the store. ALWAYS press charges. Words spreads fast in the criminal world that you don’t mess around and the more people you send to jail, the smaller the target becomes on your store. 


Need information on Checkpoint Tags? Give us a call at 1.866.914.2567 now. 

 

Getting Your Attention With A Clothing Alarm

Clothing Alarm-3                                                                                                                  WC Blog 484
Clothing Security Tags-5


Getting Your Attention With A Clothing Alarm

     I don’t know about you but I find alarms get my attention and a clothing alarm is meant to do the same thing. I think of my alarm clock waking me for work in the morning when I am in a deep sleep. That incessant beeping noise seems to come upon me suddenly and I am startled by the noise. I also get chewed out by my wife when I hit the snooze button and get up and shower and the alarm goes off again. My job is in a college library. When the alarm pedestal, at the doors, sound due to items that have not been properly checked out or are not supposed to leave the building I find my attention is immediately drawn to the location where the alarm activated. Then there is the fire alarm in our building that sounds occasionally due to a faulty sensor but we have to treat it as a real fire. That alarm is loud and certainly grabs my attention. There are also flashing ceiling lights that are meant to catch the attention of patrons and serve to alert any patrons who may be hard of hearing. All of these alarms do basically the same thing that clothing security tags do when they activate electronic article pedestals; they arouse the attention of anyone nearby.

     I would be remiss if I did not spend time telling you what clothing security tags are and how they work. Clothing security tags may be soft tags that can be peeled from a roll of tags and applied to products or to hang tags. In some cases manufacturers may apply a tag to a piece of cardboard and conceal it in a product such as a purse or wallet. The other types of tags are made of a hard, heavy duty piece of plastic with a pin on one side and a clip that holds the tag in place. The tags are almost indestructible and require a special tool to remove them from a garment. Trying to take them off with any other means causes significant damage to clothing items. The removal tools are controlled by stores making them difficult to obtain by an individual who is not a retailer. Hard tags also have circuitry built into them that allows them to work with Checkpoint towers. It is the towers that will sound the alarm and flash the lights that gain the attention of employees (and the shoplifters!).

     Is a clothing alarm really enough to deter shoplifters? It is. For one thing consider this, if it didn’t concern a thief whether an alarm was going to sound they wouldn’t go out of their way to try to force tags off of clothing so they could steal it. As a Loss Prevention Associate at a department store I watched as shoplifters attempted to take tags off of clothes. They would pull and twist but get flustered and abandon merchandise then often try to find something that was not tagged. I recall one young woman I caught for shoplifting but no clothing alarm had activated when she walked out of the doors. When I had her empty her purse of its contents there was a pair of jeans that were cut near the hip and waistband. I recognized that this was where clothing security tags would have been located. I asked if she knew the jeans couldn’t be worn. She acknowledged that she knew it but was too afraid to leave them. I reminded her that she would have been better off not having stolen at all and the removal of the tag had proven her intent. In most instances though the thief just gives up on the tagged products, stock shortage results prove it.

     Clothing security tags can help reduce theft and improve profits for your store(s). Don’t be alarmed if you aren’t already using them, Loss Prevention Systems Inc. can help you get started. All it takes is a phone call.
Need information on clothing security tags? Give us a call at 1.866.914.2567 now.


     

I don’t know about you but I find alarms get my attention and a clothing alarm is meant to do the same thing. I think of my alarm clock waking me for work in the morning when I am in a deep sleep. That incessant beeping noise seems to come upon me suddenly and I am startled by the noise. I also get chewed out by my wife when I hit the snooze button and get up and shower and the alarm goes off again. My job is in a college library. When the alarm pedestal, at the doors, sound due to items that have not been properly checked out or are not supposed to leave the building I find my attention is immediately drawn to the location where the alarm activated. Then there is the fire alarm in our building that sounds occasionally due to a faulty sensor but we have to treat it as a real fire. That alarm is loud and certainly grabs my attention. There are also flashing ceiling lights that are meant to catch the attention of patrons and serve to alert any patrons who may be hard of hearing. All of these alarms do basically the same thing that clothing security tags do when they activate electronic article pedestals; they arouse the attention of anyone nearby.
     

I would be remiss if I did not spend time telling you what clothing security tags are and how they work. Clothing security tags may be soft tags that can be peeled from a roll of tags and applied to products or to hang tags. In some cases manufacturers may apply a tag to a piece of cardboard and conceal it in a product such as a purse or wallet. The other types of tags are made of a hard, heavy duty piece of plastic with a pin on one side and a clip that holds the tag in place. The tags are almost indestructible and require a special tool to remove them from a garment. Trying to take them off with any other means causes significant damage to clothing items. The removal tools are controlled by stores making them difficult to obtain by an individual who is not a retailer. Hard tags also have circuitry built into them that allows them to work with Checkpoint towers. It is the towers that will sound the alarm and flash the lights that gain the attention of employees (and the shoplifters!).
     

Is a clothing alarm really enough to deter shoplifters? It is. For one thing consider this, if it didn’t concern a thief whether an alarm was going to sound they wouldn’t go out of their way to try to force tags off of clothing so they could steal it. As a Loss Prevention Associate at a department store I watched as shoplifters attempted to take tags off of clothes. They would pull and twist but get flustered and abandon merchandise then often try to find something that was not tagged. I recall one young woman I caught for shoplifting but no clothing alarm had activated when she walked out of the doors. When I had her empty her purse of its contents there was a pair of jeans that were cut near the hip and waistband. I recognized that this was where clothing security tags would have been located. I asked if she knew the jeans couldn’t be worn. She acknowledged that she knew it but was too afraid to leave them. I reminded her that she would have been better off not having stolen at all and the removal of the tag had proven her intent. In most instances though the thief just gives up on the tagged products, stock shortage results prove it.
     

Clothing security tags can help reduce theft and improve profits for your store(s). Don’t be alarmed if you aren’t already using them, Loss Prevention Systems Inc. can help you get started. All it takes is a phone call.

 

Need information on clothing security tags? Give us a call at 1.866.914.2567 now.

     

 

Clothing Security Tags Deter Most Thieves

Clothing Security Tags-5                                                                                                            WC Blog 483
Checkpoint Tags-3
Clothing Security Tags Deter Most Thieves
     Clothing security tags are really good at deterring and preventing shoplifting. There are times in the world of Retail Loss Prevention when you see someone steal clothing regardless of whether or not merchandise is tagged. It isn’t too surprising that people will do a lot of dumb things but what can be surprising is who we see stealing and sometimes what people are stealing. Checkpoint tags on clothes are effective but it just so happens there are a few people that don’t worry themselves over them. I want to share about two such shoplifters I dealt with in my Loss Prevention Career. 
     I should take a break from my story about odd shoplifters I have encountered and discuss what clothing security tags are. These aren’t the clothing hang tags from the manufacturer (although soft Checkpoint tags can be embedded in them) I am referring to a hard tag that is attached to a garment. These tags are placed in a prominent location on a clothing item and most of the time will deter a criminal who sees them. The tags are nearly impossible to remove from clothing without damaging the product. When clothes are damaged it renders it useless to the criminal. The tags also have the ability to activate Checkpoint pedestals when carried too close to them. Even when concealed in a bag or being worn by a would-be thief merchandise that is tagged sets off an alarm and lights in a pedestal. Associates respond, conduct receipt checks and using training they have received recover merchandise. So, deterrence and detection can save a store a vast amount of money in reduced shortage.
     But like I was alluding to in the beginning of my article not everyone is necessarily concerned about clothing security tags or even Retail Loss Prevention people for that matter. These can turn into odd shoplifting cases. One case I had was as a Loss Prevention Associate in a department store. It was a slow night and I was in the camera room looking for activity. I noticed an older woman walking through departments and she seemed to be browsing. I casually observed her since there was no other activity and she had a large purse in her shopping cart. I thought I noticed her pick up an item without paying much attention to it and place it in her purse. I admit I was shocked as this woman could have been my grandmother! A few more minutes and she did it again. I reviewed my videotape to be sure I saw what I thought I saw. Sure enough she had concealed the item. At that time our store did not use clothing security tags on everything so I was not sure she would set off any alarms when she would eventually leave. Eventually my 72 year old shopper did leave the store without paying for the merchandise. I did stop her and contacted the police. She was released by them to her husband who apparently had to deal with this on a regular basis. 
     Another odd shoplifter I encountered was when I was a Loss Prevention Manager. I had a male shopper in our lingerie department. I had other experiences like this that were less than pleasant to deal with. The guy was standing behind fixtures and appeared to be looking at female shoppers nearby. I began watching him anticipating that I would have to go and intervene. It wasn’t long before I saw him pick up a piece of lingerie and hide it under his shirt. That was NOT what I was expecting. A few more lingerie items were concealed and he walked towards the doors. In this instance one or more of the items had Checkpoint tags on them and the pedestals alarmed as I stopped him. We returned to the security office and I recovered the merchandise from the blushing blunderer. I’m still not sure if he was blushing for being caught or for what he was stealing. He did get a one-way ride to the city jail where he could share his exploits with the fellas.
     Clothing security tags are an effective means of preventing theft and deterring crime. Two things must be remembered. The best protection is when everything is tagged and when you understand that there are a few people who will disregard those tags and steal anyways. Be ready to respond to pedestal alarms and don’t be shocked if it turns out to be someone’s grandmother who is trying to rip you off. 
Clothing security tags are important and we can help you with them. Call 1.866.914.2567 and let’s talk.

Clothing security tags are really good at deterring and preventing shoplifting. There are times in the world of Retail Loss Prevention when you see someone steal clothing regardless of whether or not merchandise is tagged. It isn’t too surprising that people will do a lot of dumb things but what can be surprising is who we see stealing and sometimes what people are stealing. Checkpoint tags on clothes are effective but it just so happens there are a few people that don’t worry themselves over them. I want to share about two such shoplifters I dealt with in my Loss Prevention Career. 
     

I should take a break from my story about odd shoplifters I have encountered and discuss what clothing security tags are. These aren’t the clothing hang tags from the manufacturer (although soft Checkpoint tags can be embedded in them) I am referring to a hard tag that is attached to a garment. These tags are placed in a prominent location on a clothing item and most of the time will deter a criminal who sees them. The tags are nearly impossible to remove from clothing without damaging the product. When clothes are damaged it renders it useless to the criminal. The tags also have the ability to activate Checkpoint pedestals when carried too close to them. Even when concealed in a bag or being worn by a would-be thief merchandise that is tagged sets off an alarm and lights in a pedestal. Associates respond, conduct receipt checks and using training they have received recover merchandise. So, deterrence and detection can save a store a vast amount of money in reduced shortage.
     

But like I was alluding to in the beginning of my article not everyone is necessarily concerned about clothing security tags or even Retail Loss Prevention people for that matter. These can turn into odd shoplifting cases. One case I had was as a Loss Prevention Associate in a department store. It was a slow night and I was in the camera room looking for activity. I noticed an older woman walking through departments and she seemed to be browsing. I casually observed her since there was no other activity and she had a large purse in her shopping cart. I thought I noticed her pick up an item without paying much attention to it and place it in her purse. I admit I was shocked as this woman could have been my grandmother! A few more minutes and she did it again. I reviewed my videotape to be sure I saw what I thought I saw. Sure enough she had concealed the item. At that time our store did not use clothing security tags on everything so I was not sure she would set off any alarms when she would eventually leave. Eventually my 72 year old shopper did leave the store without paying for the merchandise. I did stop her and contacted the police. She was released by them to her husband who apparently had to deal with this on a regular basis. 
     

Another odd shoplifter I encountered was when I was a Loss Prevention Manager. I had a male shopper in our lingerie department. I had other experiences like this that were less than pleasant to deal with. The guy was standing behind fixtures and appeared to be looking at female shoppers nearby. I began watching him anticipating that I would have to go and intervene. It wasn’t long before I saw him pick up a piece of lingerie and hide it under his shirt. That was NOT what I was expecting. A few more lingerie items were concealed and he walked towards the doors. In this instance one or more of the items had Checkpoint tags on them and the pedestals alarmed as I stopped him. We returned to the security office and I recovered the merchandise from the blushing blunderer. I’m still not sure if he was blushing for being caught or for what he was stealing. He did get a one-way ride to the city jail where he could share his exploits with the fellas.
     

Clothing security tags are an effective means of preventing theft and deterring crime. Two things must be remembered. The best protection is when everything is tagged and when you understand that there are a few people who will disregard those tags and steal anyways. Be ready to respond to pedestal alarms and don’t be shocked if it turns out to be someone’s grandmother who is trying to rip you off. 

 

Clothing security tags are important and we can help you with them. Call 1.866.914.2567 and let’s talk.