Clothing Security

Sizing Up The Uses For Clothing Security Tags



Clothing security tags – 3                                                                                              WC Blog 838
Sensormatic Tags – 3

Sizing Up The Uses For Clothing Security Tags

     Why in the world would a non-clothing retailer ever want to use Sensormatic clothing security tags, it doesn’t make sense…or does it? What kind of stores can and should use these tags? On the surface it seems that only clothing retail stores should. But some stores that are not necessarily considered clothing stores sell articles of clothing. For example I have walked into car part stores and have noticed that they sell baseball caps. I have been in a college bookstore that sells more than books. They sell all types of apparel from athletic shorts to college logo button down style shirts. Clothing theft happens wherever garments are sold. 

     Perhaps you are of the mindset that none of this matters because your store only sells bedding and bathroom accessories. You never ever sell clothing of any sort. You might have a point except that shoplifters will steal bedding and bath merchandise just as quickly as they would steal a pair of shoes. The good news for you is that Sensormatic clothing security tags are versatile enough to be used on all sorts of products made of material. I worked as a Loss Prevention Officer for a big box retailer and we protected high dollar comforters with Sensormatic tags. I have also seen them used on more expensive brands of sheet sets and bath towels. 

     Then there are the stores that sell groceries. Ahhh, I know you think you are immune to clothing theft so you don’t need to worry about using Sensormatic tags on clothes. Now wait a minute before you stop reading. Let me ask you a question. Do you have a Sensormatic security system in place already? Are you using food-safe Sensormatic labels to protect meats? If you already have an electronic article surveillance system in place, why are you limiting what you are using it for? Why not carry some gift t-shirts or ballcaps to increase sales? Do you carry aprons for your customers? We live near a beach and a lot of grocery stores sell t-shirts with the area’s name on it for souvenirs. They also sell beach towels, baseball hats and visors to drive sales. You could do the same but you should also protect them with anti-theft tags.

     There is a well-known computer/electronics store I like to shop at. They carry computers, video gaming systems, stereo systems, smart phones, etc. Guess what else they sell? You got it they sell licensed clothing and backpacks. Now this particular store does have merchandise protection systems in place but I cannot tell you if they use Sensormatic tags on clothing or not. If they don’t they should. As with the grocery store, the system is in place why not maximize it to the fullest?

     Clothing security tags are not solely for clothing merchandise retailers. They have multiple uses on a wide range of products. I have used them on golfing gloves and baseball mitts. I have seen them used on curtains and sofa covers. I have also seen them pinned through blister packages in hardware departments. From drill bits to power screw drivers the tags are sturdy enough to pierce tough plastic deterring crooks from trying to shoplift even these items.

     If you have a Sensormatic security system but you are only tagging those products you believe your store specializes in like a grocery store tagging meats only you are missing the boat. There are labels and tags available for all kinds of things you may carry and have not thought about. If you don’t have an electronic article surveillance system you are missing out on an opportunity to decrease shortage and improve sales. Sensormatic systems are more affordable than you might realize. I recommend you get one installed now and learn how many items you really CAN protect in your store.
Need information on Sensormatic tags? Give us a call at 1.866.914.2567 now.


Why in the world would a non-clothing retailer ever want to use Sensormatic clothing security tags, it doesn’t make sense…or does it? What kind of stores can and should use these tags? On the surface it seems that only clothing retail stores should. But some stores that are not necessarily considered clothing stores sell articles of clothing. For example I have walked into car part stores and have noticed that they sell baseball caps. I have been in a college bookstore that sells more than books. They sell all types of apparel from athletic shorts to college logo button down style shirts. Clothing theft happens wherever garments are sold. 
     

Perhaps you are of the mindset that none of this matters because your store only sells bedding and bathroom accessories. You never ever sell clothing of any sort. You might have a point except that shoplifters will steal bedding and bath merchandise just as quickly as they would steal a pair of shoes. The good news for you is that Sensormatic clothing security tags are versatile enough to be used on all sorts of products made of material. I worked as a Loss Prevention Officer for a big box retailer and we protected high dollar comforters with Sensormatic tags. I have also seen them used on more expensive brands of sheet sets and bath towels. 
     

Then there are the stores that sell groceries. Ahhh, I know you think you are immune to clothing theft so you don’t need to worry about using Sensormatic tags on clothes. Now wait a minute before you stop reading. Let me ask you a question. Do you have a Sensormatic security system in place already? Are you using food-safe Sensormatic labels to protect meats? If you already have an electronic article surveillance system in place, why are you limiting what you are using it for? Why not carry some gift t-shirts or ballcaps to increase sales? Do you carry aprons for your customers? We live near a beach and a lot of grocery stores sell t-shirts with the area’s name on it for souvenirs. They also sell beach towels, baseball hats and visors to drive sales. You could do the same but you should also protect them with anti-theft tags.
     

There is a well-known computer/electronics store I like to shop at. They carry computers, video gaming systems, stereo systems, smart phones, etc. Guess what else they sell? You got it they sell licensed clothing and backpacks. Now this particular store does have merchandise protection systems in place but I cannot tell you if they use Sensormatic tags on clothing or not. If they don’t they should. As with the grocery store, the system is in place why not maximize it to the fullest?
     

Clothing security tags are not solely for clothing merchandise retailers. They have multiple uses on a wide range of products. I have used them on golfing gloves and baseball mitts. I have seen them used on curtains and sofa covers. I have also seen them pinned through blister packages in hardware departments. From drill bits to power screw drivers the tags are sturdy enough to pierce tough plastic deterring crooks from trying to shoplift even these items.
     

If you have a Sensormatic security system but you are only tagging those products you believe your store specializes in like a grocery store tagging meats only you are missing the boat. There are labels and tags available for all kinds of things you may carry and have not thought about. If you don’t have an electronic article surveillance system you are missing out on an opportunity to decrease shortage and improve sales. Sensormatic systems are more affordable than you might realize. I recommend you get one installed now and learn how many items you really CAN protect in your store.

 

Need information on Sensormatic tags? Give us a call at 1.866.914.2567 now.


 

The Loss Prevention Calculator Can’t Calculate Negative ROI Due To Poor Customer Service


Free Loss Prevention Calculator – 3                                                                                               WC Blog 840
Loss Prevention ROI Calculator -3
The Loss Prevention Calculator Can’t Calculate Negative ROI Due To Poor Customer Service

     A free Loss Prevention Calculator can show you the positive return on investment should you purchase a new Sensormatic security system. After an experience I recently went through helping both of my sons purchase cars I realized there can also be a negative return on investment if you do business the wrong way. This article is about how our interactions in a customer service environment can impact the ROI of a product we sell or equipment we use in retail. 

     Here is what I mean. If I purchase a Sensormatic security system for my store to prevent shoplifting I expect it is going to result in some kind of financial return. I know this because the Loss Prevention ROI Calculator available from Loss Prevention Systems, Inc. (LPSI) shows me. The result I get is a close estimate of how much that system would save me in merchandise shortage each year and how long it would take for those savings to pay for the new system. That is fantastic. But there can be a catch. If I purchase that system but do not train my employees on how to properly use it or respond to alarm activations I can alienate customers. If an alarm activates because my cashier did not remove a clothing security tag from a shirt a customer will be upset. THAT would be a negative return on my Sensormatic investment.

     What does this have to do with my car shopping experience? After doing some research on vehicles and looking at reviews of cars I took my son to a used car dealer. We were greeted and told we could look at any of the cars and the salesman said if we wanted to take a test drive it would not be a problem. We got keys to several and my son test drove one he was interested in. Interestingly, as opposed to other dealers I have been to in the past no one was hovering over me like a vulture. We were able to take our time and could find the salesman if we had a question. It was a great experience and my son made a purchase.

     The next day I took my younger son to a dealership. They had some used cars online we were interested in looking at. We were definitely not in the market for a new car. I know there was no free Loss Prevention Calculator to help us in the decision process but there was a free car check report to use on their website and these cars looked clean. We got to the dealership and immediately a salesman came to the car and greeted us. I told him exactly what we were there for and had my list. He asked if I knew where the cars were on the lot!? He was the salesman why was he asking me? We looked at the three or four cars on my list and he had an excuse for each why it would be a bad choice. He took us to a car outside the price range I told him we were interested in. I allowed him to take my son for a test drive (he rode along unlike the dealer the day before). He tried to convince my son to buy this car and I told him no, we were only looking. To cut a longer story short we left and I did not go back. He and the dealership lost a sale. The inventory was there and had any effort been made on his part we could have walked out with a car. Two different dealers with two different results.

     The Loss Prevention ROI calculator can give good information on how a system can help your business but your people can make it a negative return without proper training. The good news is if you purchase a Sensormatic system with LPSI you get that training for free! That is an incredible deal. Think about it for a moment. The Free Loss Prevention Calculator is free to use. The system can pay for itself over a relatively short period of time making it virtually a free system and you get free training from experienced Loss Prevention trainers. I don’t know how an offer can get any better. I suppose it can if I tell you that when you use the Loss Prevention ROI Calculator no one knows you are using it and no car salesman is hovering over you pushing you into something you don’t need or want.

     People can make or break your business or the effectiveness of equipment or products. Training them on proper customer service techniques will enhance your reputation with your shoppers. By the way, my younger son did end up getting his car the following day…at the place where my elder son bought his.
Need information on the Free Loss Prevention Calculator? Give us a call at 1.866.914.2567 now.

A free Loss Prevention Calculator can show you the positive return on investment should you purchase a new Sensormatic security system. After an experience I recently went through helping both of my sons purchase cars I realized there can also be a negative return on investment if you do business the wrong way. This article is about how our interactions in a customer service environment can impact the ROI of a product we sell or equipment we use in retail. 
     

Here is what I mean. If I purchase a Sensormatic security system for my store to prevent shoplifting I expect it is going to result in some kind of financial return. I know this because the Loss Prevention ROI Calculator available from Loss Prevention Systems, Inc. (LPSI) shows me. The result I get is a close estimate of how much that system would save me in merchandise shortage each year and how long it would take for those savings to pay for the new system. That is fantastic. But there can be a catch. If I purchase that system but do not train my employees on how to properly use it or respond to alarm activations I can alienate customers. If an alarm activates because my cashier did not remove a clothing security tag from a shirt a customer will be upset. THAT would be a negative return on my Sensormatic investment.
     

What does this have to do with my car shopping experience? After doing some research on vehicles and looking at reviews of cars I took my son to a used car dealer. We were greeted and told we could look at any of the cars and the salesman said if we wanted to take a test drive it would not be a problem. We got keys to several and my son test drove one he was interested in. Interestingly, as opposed to other dealers I have been to in the past no one was hovering over me like a vulture. We were able to take our time and could find the salesman if we had a question. It was a great experience and my son made a purchase.
     

The next day I took my younger son to a dealership. They had some used cars online we were interested in looking at. We were definitely not in the market for a new car. I know there was no free Loss Prevention Calculator to help us in the decision process but there was a free car check report to use on their website and these cars looked clean. We got to the dealership and immediately a salesman came to the car and greeted us. I told him exactly what we were there for and had my list. He asked if I knew where the cars were on the lot!? He was the salesman why was he asking me? We looked at the three or four cars on my list and he had an excuse for each why it would be a bad choice. He took us to a car outside the price range I told him we were interested in. I allowed him to take my son for a test drive (he rode along unlike the dealer the day before). He tried to convince my son to buy this car and I told him no, we were only looking. To cut a longer story short we left and I did not go back. He and the dealership lost a sale. The inventory was there and had any effort been made on his part we could have walked out with a car. Two different dealers with two different results.
     

The Loss Prevention ROI calculator can give good information on how a system can help your business but your people can make it a negative return without proper training. The good news is if you purchase a Sensormatic system with LPSI you get that training for free! That is an incredible deal. Think about it for a moment. The Free Loss Prevention Calculator is free to use. The system can pay for itself over a relatively short period of time making it virtually a free system and you get free training from experienced Loss Prevention trainers. I don’t know how an offer can get any better. I suppose it can if I tell you that when you use the Loss Prevention ROI Calculator no one knows you are using it and no car salesman is hovering over you pushing you into something you don’t need or want.
     

People can make or break your business or the effectiveness of equipment or products. Training them on proper customer service techniques will enhance your reputation with your shoppers. By the way, my younger son did end up getting his car the following day…at the place where my elder son bought his.

 

Need information on the Free Loss Prevention Calculator? Give us a call at 1.866.914.2567 now.

 

My Favorite Cases When I Would Stop Shoplifting – Part 2


                                                                                                                                            WC Blog 826
Stop Shoplifting -3
Sensormatic Security System-3

My Favorite Cases When I Would Stop Shoplifting – Part 2

     In Part 1 about my favorite exploits when I worked to stop shoplifting I shared three of my favorite cases but honestly that doesn’t scratch the surface. I had a lot of experiences but like many of my peers there are always those apprehensions that make such an impression they just stay with you. Even when the store uses a Sensormatic security system or other anti-theft system there are always people who are going to try steal from a store and many of the cases involved people trying to get around those systems or security tags. 

     In continuing my top list I pick up where I left off with number four in my personal favorite shoplifting incidents.
4. Usually any case involving an accusation that race somehow played a part in the apprehension of a shoplifter is concerning. I did have one case where the accusation was laughable. I stopped a young man for stealing a ball cap. It was not protected with a clothing security tag so it was not going to set off a Sensormatic security system tower or any electronic articles surveillance system. Fortunately, in this case I had already been watching him so I was able to stop him and get the merchandise back. The suspect returned to the security office with me and was cooperative until I asked him to empty his pockets and a small bag of marijuana came out with other assorted odds and ends and a pocket knife. At that point he got somewhat belligerent and accused me of stopping him in his words, “Because I am white!” I couldn’t help but laugh, I am caucasion too! He still went to jail for shoplifting and simple possession.
5. Speaking of shoplifters and drugs I had another drug related case that is in my top favorites list. I had a rash of bicycle thefts from our store and had to find a way to stop shoplifting in that department. I had my Loss Prevention team focus all of our attention on that particular area. It didn’t take many days of surveillance before one of my Loss Prevention Associates observed a “shopper” enter the area. He selected a bicycle and walked it all the way to the front of the store then parked it near the shopping carts. We watched our suspect walk around until he felt it was clear then went back and retrieved the merchandise and rolled it to the doors. As he walked it to the electronic article surveillance towers we apprehended our crook. As we neared the security office the suspect decide to fight with us. We eventually got him under control when he suddenly started to have a “seizure”. I am not a medical expert but the drooling and attempt to roll around was not convincing. I told the suspect that I would call an ambulance for him (as I continued to sit on him) but let him know he would be charged $500.00 for the ambulance ride. My suspect made a miraculous recovery and we were able to turn him over to the police for further processing.
6. Theft cases where drugs are involved are not always the safest but they can wind up with a funny ending. In one incident a suspect was stealing clothing. I stopped him at the exit doors and he decided to bolt on me. We ran several blocks until he sat down on the steps of a pancake house and said he was giving up. I stood over him waiting for the police to arrive.  While we were waiting he asked if he could get rid of a scale he had in his pocket (for those who may not know, drug dealers use small scales to weigh out drugs they are selling, in this case marijuana).  I said that was fine with me. He tossed it under a newspaper vending machine. When the police arrived I made a point of telling them that the suspect had hidden the scale. The crook had a shocked look and said he thought I said he could hide it. I reminded him I DID allow him to get rid of it I never promised him I wouldn’t tell the police about it. Not only did I stop shoplifting I helped to get a drug dealer off the street and I still laugh at the whole incident.
Not every shoplifter is deterred by a Sensormatic security system or anti-theft device. In many cases these shoplifters are involved in other criminal activity such as the use or distribution of drugs. As I mentioned they can be dangerous and I have had my share of such incidents but these are the cases that ended with a certain amount of humor and the only thing hurt were some feelings.
A Sensormatic security system is important and we can help you with it. Call 1.866.914.2567 and let’s talk.

In Part 1 about my favorite exploits when I worked to stop shoplifting I shared three of my favorite cases but honestly that doesn’t scratch the surface. I had a lot of experiences but like many of my peers there are always those apprehensions that make such an impression they just stay with you. Even when the store uses a Sensormatic security system or other anti-theft system there are always people who are going to try steal from a store and many of the cases involved people trying to get around those systems or security tags. 
     

In continuing my top list I pick up where I left off with number four in my personal favorite shoplifting incidents.

4. Usually any case involving an accusation that race somehow played a part in the apprehension of a shoplifter is concerning. I did have one case where the accusation was laughable. I stopped a young man for stealing a ball cap. It was not protected with a clothing security tag so it was not going to set off a Sensormatic security system tower or any electronic articles surveillance system. Fortunately, in this case I had already been watching him so I was able to stop him and get the merchandise back. The suspect returned to the security office with me and was cooperative until I asked him to empty his pockets and a small bag of marijuana came out with other assorted odds and ends and a pocket knife. At that point he got somewhat belligerent and accused me of stopping him in his words, “Because I am white!” I couldn’t help but laugh, I am caucasion too! He still went to jail for shoplifting and simple possession.

5. Speaking of shoplifters and drugs I had another drug related case that is in my top favorites list. I had a rash of bicycle thefts from our store and had to find a way to stop shoplifting in that department. I had my Loss Prevention team focus all of our attention on that particular area. It didn’t take many days of surveillance before one of my Loss Prevention Associates observed a “shopper” enter the area. He selected a bicycle and walked it all the way to the front of the store then parked it near the shopping carts. We watched our suspect walk around until he felt it was clear then went back and retrieved the merchandise and rolled it to the doors. As he walked it to the electronic article surveillance towers we apprehended our crook. As we neared the security office the suspect decide to fight with us. We eventually got him under control when he suddenly started to have a “seizure”. I am not a medical expert but the drooling and attempt to roll around was not convincing. I told the suspect that I would call an ambulance for him (as I continued to sit on him) but let him know he would be charged $500.00 for the ambulance ride. My suspect made a miraculous recovery and we were able to turn him over to the police for further processing.

6. Theft cases where drugs are involved are not always the safest but they can wind up with a funny ending. In one incident a suspect was stealing clothing. I stopped him at the exit doors and he decided to bolt on me. We ran several blocks until he sat down on the steps of a pancake house and said he was giving up. I stood over him waiting for the police to arrive.  While we were waiting he asked if he could get rid of a scale he had in his pocket (for those who may not know, drug dealers use small scales to weigh out drugs they are selling, in this case marijuana).  I said that was fine with me. He tossed it under a newspaper vending machine. When the police arrived I made a point of telling them that the suspect had hidden the scale. The crook had a shocked look and said he thought I said he could hide it. I reminded him I DID allow him to get rid of it I never promised him I wouldn’t tell the police about it. Not only did I stop shoplifting I helped to get a drug dealer off the street and I still laugh at the whole incident.

 

Not every shoplifter is deterred by a Sensormatic security system or anti-theft device. In many cases these shoplifters are involved in other criminal activity such as the use or distribution of drugs. As I mentioned they can be dangerous and I have had my share of such incidents but these are the cases that ended with a certain amount of humor and the only thing hurt were some feelings.

 

A Sensormatic security system is important and we can help you with it. Call 1.866.914.2567 and let’s talk.